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Hanoi Elegance Ruby

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2,755 Reviews from our TripAdvisor Community

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There are newer reviews for Hanoi Elegance Ruby
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Showing 2,525: English reviews
Durham, United Kingdom
Reviewed 27 August 2013

First the staff here are probably the best in customer service that I have ever come across, they were happy, if I had a problem they would try their best to sort this for me. A credit to the hotel. The hotel is small but perfect, the rooms are very well presented and had more then enough in it for...

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Thank doddy10uk
Sunnyvale, California, USA
Reviewed 26 August 2013

The hotel is very central in the old quarter of Hanoi and was a great launching point for excursions. The room was extremely clean and very nice. What really made the stay fabulous was the staff. They were very attentive to our needs and helped tremendously with making arrangements and suggesting places to visit and eat. When I go back...

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Thank Todd F
London
Reviewed 25 August 2013

Brilliant value for a 5* stay in a great location. We arrived after a harrowing 24 hour bus ride but after the warm welcome, fresh towel and complimentary drink we were feeling very well looked after. They took our bags to our room (having upgraded us) and left no question unanswered in their welcome spiel. The breakfast was very impressive...

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Thank S G
Melbourne, Australia
Reviewed 23 August 2013

We stayed 4 nights here, 2 before our trip to Halong bay and 2 after. We had 2 different junior suites; one on the 6th floor and one on the 4th floor 3 nights and both were very comfortable and spacious, I can especially recommend the room with the balcony. We had a standard room for one night and it...

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Thank Christine787
Singapore, Singapore
Reviewed 23 August 2013 via mobile

We loved staying at Ruby. We were within walking distance to everything we wanted to see and do and the staff were gorgeous. When our cruise date was changed due to bad weather they found us somewhere else to stay for the night. And when we returned from the cruise we were welcomed back like good friends.

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Thank Begshaw
New York City, New York
Reviewed 22 August 2013

Within the past 3 weeks, my friend and I have passed through Hanoi twice as we entered and exited Vietnam. On our first visit to Hanoi, we were considering Elegance Ruby vs another hotel and stayed in the latter because it was a few cents cheaper and because Admin responded kindly to reviews. The stay was pretty ok, so on...

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1Thank chrisg0nzalez
Reviewed 19 August 2013

I thoroughly enjoyed my nearly month-long stay at the Elegance Ruby Hotel. The price is reasonable; the facilities are well maintained; and the breakfast is excellent, as are the items on the room service menu. (The pomelo salad was probably my favorite; I also loved the pasta bolognese and shrimp fried rice.) Three additional qualities make this hotel truly outstanding:...

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1Thank Patricia P
Sydney, Australia
Reviewed 18 August 2013

Friendly and attentive service as soon as we arrived we were greeted with fruit smoothies and a chat regarding local tour spots. Easy to walk around the old quarter and great location to get anywhere in Hanoi by walking (which is what we did). Rooms are clean, well maintained and modern. Breakfast is good too. They kept our big luggage...

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Thank KataPej
kandal
Reviewed 15 August 2013

Well positioned and a great value hotel in the centre of Hanoi, nice breakfast, with everything made to order. Friendly front counter staff, they can't do enough for you. We would use this hotel again.

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Thank william a
Sydney, Australia
Reviewed 14 August 2013

Essence ruby is a gem...pardon the "pun" The staff are the most helpful, thoughtful people I have encountered in the hotel industry, they go far and beyond what is the norm We had room on 4th floor, very quiet though small They organised our trip to halong bay for us, what an amazing experience, it's a must do for anyone...

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Thank dianna j

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 

Additional Information about Hanoi Elegance Ruby

Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Region: Vietnam > Hanoi
Price Range: $63 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi Elegance Ruby staff and other travellers.
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Questions? Get answers from Hanoi Elegance Ruby staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double rooms slightly larger.”
 of 5 bubbles MayorDaley, 24 Nov 2016 | Read review
“All rooms were quiet”
 of 5 bubbles janedP8247UL, 22 Nov 2016 | Read review
“Email the hotel if you have any questions! Despite the time zone differences, their responses were very prompt and well-detailed!”
 of 5 bubbles emilypS4070MX, 18 Nov 2016 | Read review
“The room is too small”
 of 5 bubbles SapaDragon, 15 Nov 2016 | Read review
“We stayed in 204 and 304 and they were beautiful”
 of 5 bubbles catherinem684, 13 Nov 2016 | Read review
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