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Hanoi Elegance Ruby

Travellers' Choice award winner
19/06/2017 20/06/2017
1 room 2 adults 0 children
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Hanoi Elegance Ruby
Hanoi Elegance Ruby
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2,963 Reviews from our TripAdvisor Community

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Showing 2,712: English reviews
Sydney, Australia
Reviewed 29 October 2013

This hotel sets a very high standard for friendliness and service that all other hotels should aspire to. We selected this hotel for family rooms at a reasonable rate, and were hugely impressed with very very comfortable rooms and luxurious bathrooms, a la carte breakfast, and staff that make you feel welcome every time you step through the front door....

Thank rickd66
Reviewed 25 October 2013

We stayed here recently and were really impressed with the customer service! On arrival you are given a welcome drink, and the concierge talks you through all the tourist attractions in hanoi! The rooms are incredibly clean and quite spacious. We originally booked three nights but once we arrived at hanoi we decided to do a halong bay tour which...

Thank Jess_E_127
Kendal, United Kingdom
Reviewed 25 October 2013

We stayed at the Hanoi Elegance Ruby for 4 nights. The hotel was in the old quarter so very handy for shops and restaurants. From booking the hotel to helping us arrange a trip on the V Spirit to Halong Bay the communication was excellent. The rooms were lovely with great rain showers in the ensuite. Lovely comfortable beds. Breakfast...

1Thank Diana19530
Reviewed 25 October 2013

We recently stayed at the Ruby Elegance, wow, great little boutique hotel, the staff amazing, nothing is to much trouble, they think of things before you realised you wanted it. Service is exceptional. Our room was very spacious and had everything we needed. They also organised our trip to Supa which was also faultless. We look forward to going back...

Thank ChristinaHutchinson
Reviewed 24 October 2013

We were absolutely amazed by the fabulous service that this boutique hotel provided us. We stayed at this hotel for 2 days and then went on a 2 night Halong Bay cruise we were to stay at this hotel for another night when we returned, the hotel transferred us to their higher scale hotel which was close by. The manager...

3Thank cara94
Aussie wanderer
Reviewed 24 October 2013

My sister and I (both in our early 60's) stayed at the Ruby for a few nights. The customer service is 5* absolutely nothing is too much trouble for any one of them they are courteous efficient non-intrusive and fun! The Hotel is small but very comfortable and very very clean. The Twin beds and the Queen bed in the...

3Thank kaos2007
Lake Charles, Louisiana
Reviewed 23 October 2013 via mobile

One of my best experiences in hotels. Right from the moment I checked in to the time I checked out, it was absolutely amazing. The service is personalized and excellent. The room was spotless and the decor was beautiful. The breakfast was incredibly good. I had a very pleasant stay and would recommend this to everyone.

1Thank saswatibiswas
London, United Kingdom
Reviewed 22 October 2013 via mobile

We stayed here as was ranked #1 by tripadvisor. Though the staff were very helpful, we were very disappointed by our stay there. The breakfast that was served was barely edible and contained much processed food. It was disappointing to not have a gym there after having a gym at most of the places we have stayed at during our...

5Thank MSloane
Hanoielegancehotel, Manager at Hanoi Elegance Ruby, responded to this review

Dear Reader, We are quite surprised at this review as it is totally contrast to our standard of service which has been recognized and reviewed here on trip advisor by several experienced reviewers. Thus, we doubted that this review has been written to another property or posted by our competitor rather to our Hanoi Elegance Ruby hotel. Here are some...

Reviewed 21 October 2013

We have stayed at this property before. The twin and double rooms are not large but what makes this hotel a special place are the customer service standards of the staff. This hotel goes out of its way to make you welcome, and to make your stay as comfortable and as pleasant as possible (i.e. they can't do enough for...

Thank Gary_TO_12
Reviewed 21 October 2013

We agree with all other reviewers who suggest other hotels should send their staff to Ruby for training in sensational customer service - genuine, relaxed and friendly. The small hotel is very clean, in a fantastic location down a lane-way (adds to the charm), with quiet and well appointed rooms. However the shining stars which are the staff make this...

Thank funnychook

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19/06/2017 20/06/2017
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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 

Additional Information about Hanoi Elegance Ruby

Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Region: Vietnam > Hanoi
Price Range: $54 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#6 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi Elegance Ruby staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They varied in size.”
Dadeo1, 11 May 2017 | Read review
“Get a suite with a balcony - 6th floor +”
BlackBearBax, 8 May 2017 | Read review
“choose a large room”
tsccampbell, 24 Apr 2017 | Read review
“Go for Junior Suite on top floors with balcony with view across city”
AndyKenilworthUK, 17 Apr 2017 | Read review
“Junior suite gives you a balcony which we loved”
PerthDeb, 15 Apr 2017 | Read review
5 of 5
US$46* /night
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Prices are for 1 room, 2 adults
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