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Hanoi Serenity Hotel

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1 room 2 adults 0 children
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530 Reviews from our TripAdvisor Community

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Showing 460: English reviews
Melbourne
Reviewed 10 September 2009

The enjoyment of our trip to Hanoi was greatly enhanced by our stay at Serenity Hotel. The friendly staff went our of their way to ensure that everything went well for us. We booked a tour to Ha Long Bay through the hotel (US$79 two days) that was good value, and we could store luggage at the hotel while on...

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4Thank PetenPim
New Jersey
Reviewed 5 September 2009

recommended. clean, spacious, good location, very friendly and helpful staff. nothing super fancy, but excellent value and quality. not quiet due to the massive honking in hanoi (our room was 4th floor facing street).

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2Thank jjsuss9
famagusta
Reviewed 3 September 2009

Only superlatives will suffice to describe the Serenity Hotel. The rooms, which are cleaned daily, are spacious, the bed huge, the wooden floor lacquered and highly polished, and the bathroom the largest I've ever seen in a hotel, replete with free comb, toothbrush, toothpaste, cotton buds, shampoo and soap. The free breakfast is not only a la carte (bacon and...

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Thank cauchi
San Diego, CA
Reviewed 2 September 2009

The staff at Hotel Serenity was excellent. I'm fairly sure they took a room usually used by the staff and turned it into a room for the four of us (my wife, myself, and my parents-in-law). It was clean, large, and very comfortable. It's the staff, though, that makes any experience great, and the Hotel Serenity had a very attentive,...

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Thank WiExPat
Queensland
Reviewed 1 September 2009

I booked the Serenity Hotel after reading other positive reviews on Trip Advisor. The staff were the best part of my stay at the hotel. Very sweet and friendly and they really do go out of their way to help you enjoy their hotel and Hanoi. The room was great too. Spotlessly clean, serviced every day and quiet on floor...

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Thank GoAwayGoAway
Bath
Reviewed 30 August 2009

Arriving at Hanoi airport after a very long flight, we were collected by a very courteous taxi driver that had been organized by the hotel. The hotel staff welcomed us and carried our heavy bags to our room. The room was small (their cheapest double at $25) with a window that couldnt be opened, but it was very clean and...

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Thank ih217
Singapore, Singapore
Reviewed 30 August 2009

The staffs are friendly & helpful. Room is okay. My room is on the 4th floor & there is no lift. So you might want to stay in the lower floors if you are lazy to climb the stairs. For the bath room, the basic amenities are there. Except there is no disposable shavers, hair dryers. One thing to note:...

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3Thank magicbox32
Birchs Bay
Reviewed 24 August 2009

From when I telephoned to confirm my reservation I could tell from the bright voice on the other end of the phone that we had chosen a special hotel. We were picked up at the airport by the courteous hotel driver. Our reception at the hotel was one of a welcome-by-friends - manager Son, receptionist extraordinaire Thanh and porters Duong...

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Thank Calasparra
England
Reviewed 23 August 2009

My husband and I spent 3 nights at the Serenity Hotel either side of our trip to Halong Bay. By far the best thing about this hotel are the staff that work there. They were so welcoming and quickly helped us to book our boat tour in Halong Bay and our sightseeing in Hanoi when we arrived. The lady on...

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Thank Tabitha81
London
Reviewed 20 August 2009

This is a very clean and comfortable hotel, with wonderfully friendly staff. Good breakfast is included. The manager was very accommodating towards student travellers and willing to offer large discounts on rooms, trips and onward travel. He organised a trip to Sa Pa for me at a very discount rate - two nights in a homestay is your best bet!...

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Thank cultureseeker68

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Room Service
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Closed for renovation as of December 28, 2009. ... more   less 

Additional Information about Hanoi Serenity Hotel

Address: 1B Cua Dong Street, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Price Range: $38 - $66 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hanoi Serenity Hotel 2*
Number of rooms: 25
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Questions & Answers

Questions? Get answers from Hanoi Serenity Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not go for Superior or lower rooms or choose Serenity 2 hotel”
 of 5 bubbles splitterzz, 12 Nov 2016 | Read review
“Select a different hotel unless you are certain you won't have to change your reservation.”
 of 5 bubbles Servator, 18 Oct 2016 | Read review
“The best view is the 6th floor, however there is no elevator.”
 of 5 bubbles hebaha2015, 14 Aug 2015 | Read review
“Go to another hotel :) there are so many choices!”
 of 5 bubbles 743cherisea, 30 Jul 2015 | Read review
“need lift for diasble visitor”
 of 5 bubbles supiah2015, 21 Jul 2015 | Read review
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