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Mercure Hanoi La Gare Hotel

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#91 of 573 Hotels in Hanoi
Certificate of Excellence
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815 Reviews from our TripAdvisor Community

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Showing 533: English reviews
Norwich, United Kingdom
Reviewed 1 week ago

A cut above the normal accor service for a mecure Excellent rooms, clean and comfortable Good food, breakfast excellent (both vietnamese and western), restauarnt good for a quick meal Good situation for both tourism and business

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Helpful?
Thank academic70
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear academic70, Thank you very much for your review regarding the stay at Mercure Hanoi La Gare. I am really happy to read that you enjoyed the rooms as well as the meals at our restaurant. I would like to share your feedback with our team members to encourage their working spirit, as we constantly strive to improve our quality...

Jyvaskyla, Finland
Reviewed 2 weeks ago

Spent four nights in Mercure hotel during my business trip. Location is actually good for both business and pleasure. Quite close Old Quarters. Size of the hotel is nice, like-at-home-feeling. Enjoyed my stay there.

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Helpful?
Thank kimmot37
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear kimmot37, I am glad to read your review regarding the stay with us! Thank you very much for your kind sharing. I am happy that you enjoyed a comfortable and pleasant trip and thus I would like to share your words with our team. I am sure that this feedback will serve as great motivation for all of us,...

London, United Kingdom
Reviewed 3 weeks ago

A safe comfortable and clean room. All staff from reception to waiting and domestic staff friendly, polite and helpful. Food in restaurant was excellent, extremely tasty , fresh and hot. Breakfast had a good choice. The room faced the busy road but we heard no noise. Hotel in a good location for sightseeing.

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Helpful?
Thank Wendy L
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Wendy L, I am very glad to know that you had a comfortable stay with us. I would like to share your comment with my team, from the housekeeping, to reception and restaurant members, to encourage their work performance that has been recognised by you. Thank you for sharing this feedback to us as it serves as a great...

Bangkok, Thailand
Reviewed 3 weeks ago

No surprise here, it's really perfect and above all the hotel offers packages that are of good value for money. I've been staying here quite an number of times and I will come back. Ask for a room soundproofed and / or on the back, they are better if you don't like too much noise. Rooms are not that big,...

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Helpful?
Thank paris-eric
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear paris-eric, I am very happy to hear that you enjoy your stay at Mercure Hanoi La Gare and always choose us for your trips in Hanoi. I would like to thank you very much for your feedback to us. This is a great source of recognition for our team members to keep up with their good work and motivate...

Bristol, United Kingdom
Reviewed 4 weeks ago

The hotel is close enough to the train station to hear the warning horns as the trains pass north through the city over road crossings without the sounds being too intrusive. From arrival to departure one is conscious of the well-organised, professional approach to hospitality. The comfortable rooms are well equipped though it was in the compact modern bathroom that...

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Helpful?
Thank Richard P
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Richard P, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to...

Reviewed 1 November 2016

Well in the hotel, there are some rooms facing the road and some facing "not the road". I had got the room facing " Not the road" and I asked their reception desk to change my room - about which they were really nice and the same day my request was taken care of. I found the staff to be...

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Helpful?
Thank Harjot K
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Harjot K, It is wonderful to read your review. Thank you very much for your sincere sharing of experience with us. I am happy that our staff went out of their ways to bring you comfort and satisfaction during your stay in Hanoi. Your feedback about our food variety is very helpful and important for us, as we always...

Reviewed 31 October 2016 via mobile

Very confortable bed, good and strong shower, deliciois food, great coffee, and good breakfast options !!!!! The staff is very amiable and kind. Well located in Hanoi, 20 minutes from the main touristic sites.

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Helpful?
Thank Casnina
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Casnina, Thank you very much for your review. I am very delighted that you had a comfortable stay with us where you enjoyed the food, room and our services. At Mercure Hanoi La Gare, we always place the quality of services on top of priorities, thus, my team members will be very happy to read this feedback from you...

bangkok
Reviewed 29 October 2016

Hotel is in a nice location, at a T-junction, the main road goes past the train station and the side road passes Movenpick and Melia hotels, and a 10 minute walk that way there’s a nice sports bar called ‘Leary’s which was very nice. Hotel isn’t huge. Seemed to be frequented by older American and Australian travellers probably on tours;...

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Helpful?
Thank BredburyBlue
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear BredburyBlue, We very much appreciate your comment regarding the stay at Mercure Hanoi La Gare. It is very nice to read your detailed review about us, from the nearby places to our "super comfy" bed, as well as our team's services. This feedback of yours will serve as a great motivation for all of us to constantly improve our...

Saint Louis, Missouri
Reviewed 29 October 2016

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Helpful?
Thank davestl0uis
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Ho Chi Minh City, Vietnam
Reviewed 29 October 2016

I booked from the accord website with 98 eur per night. At the hotel I realized the rate is overpriced. Breakfast not included. The hotel is dated, breakfast poor, room is small. However the service and staff was ok.

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Helpful?
Thank D9619ZXleonardob
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear D9619ZXleonardob, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently located in the heart of Hanoi, Mercure Hanoi La Gare is the emergence between the French Colonial architecture with modern interior design. Just 10min walk to the Old Quarter or the Temple of Literature and Hoan Kiem Lake. ... more   less 

Additional Information about Mercure Hanoi La Gare Hotel

Address: 94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $88 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hanoi La Gare Hotel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Mercure Hanoi La Gare Hotel Hanoi
Hotel Style:
#29 Luxury Hotel in Hanoi
#44 Business Hotel in Hanoi
#44 Family Hotel in Hanoi
#49 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hanoi La Gare Hotel staff and other travellers.
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Questions? Get answers from Mercure Hanoi La Gare Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I found the rooms facing the road with better view, assuming one is staying in rooms on floor 3rd and above.”
 of 5 bubbles , 1 Nov 2016 | Read review
“Single Deluxe Room on 6th floor.”
 of 5 bubbles Pakdees, 21 Sep 2016 | Read review
“I would recommend a deluxe room.”
 of 5 bubbles david88forshaw, 2 Jul 2016 | Read review
“They have both bathtub and standing shower room for standard room.”
 of 5 bubbles vimyt, 22 Jun 2016 | Read review
“Rooms with windows that face away from the main road ie Ly Thuong Kiet should be very quiet.”
 of 5 bubbles Boon_1968, 31 May 2016 | Read review
5 of 5
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