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Hanoi Imperial Hotel

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Traveller (142)
Room & Suite (96)
Dining (17)
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Overview
  • Excellent51%
  • Very good40%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“hoan kiem lake”(57 reviews)
“great location”(97 reviews)
“halong bay”(76 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Concierge
4 Star Hotel
All hotel details
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Reviews (723)
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579 results
Traveller rating
302
218
46
10
3
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Time of year
LanguageEnglish
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302
218
46
10
3
Show reviews that mention
All reviewshoan kiem lakegreat locationhalong bayold quarterside streetquiet streethotel is locatedtour deskwater puppetsbreakfast buffetlarge bathroomphothe hotel stafftourist attractionsrestaurants and shopstaxi driverstayed here for nights
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1 - 5 of 579 reviews
Reviewed 2 days ago via mobile

This hotel is small but big in service. It is located near the lake, old quarters, night market area and other shopping areas. Easily accessible. Nice corner The Staff are a fantastic bunch, very polite and helpful. The rooms are of decent size. My only...More

Thank Mgr04
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded yesterday

Dear Sir, Thank you for taking your time to share your precious review of your recent stay in Hanoi Imperial Hotel with others here on TripAdvisor. It is our pleasure to have you as our beloved guest and hear that you did have an enjoyable...More

Reviewed 1 week ago via mobile

This hotel is located in city center , everything is walkable distance . Staffs are very polite and they take personal care of each guest . I must mention about Mr Kyle who was very supporting during our stay . Stating from check in till...More

Thank dhruva k
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 1 week ago

Dear Mr. Dhruva Kumar and family, What a wonderful review, we truly appreciate you taking your time to provide us with such a detailed feedback about your stay at Hanoi Imperial Hotel. I am very glad to hear that our staff and service met your...More

Reviewed May 8, 2018 via mobile

This hotel is located in the old quarter of Hanoi near the lake. We found the staff to be most friendly and helpful and their command of English was excellent. Breakfast at the hotel was Buffett style with plenty of choice for the hungry traveller....More

Thank Mary H
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded May 10, 2018

Dear Mrs. Mary, We really do appreciate you taking the time to provide us with such detailed feedback about your stay at Hanoi Imperial Hotel. Besides, I am so glad to hear that overall your experience was positive. We are so lucky to have a...More

Reviewed May 5, 2018 via mobile

Excellent! It was pleasant and pleasurable stay in Hanoi Imperial. Staffs are friendly and willing to help whatever we need help. We were welcomed by delicious fruits and hot lotus tea. Speciality of this hotel is their breakfast which varies daily. Just 3 minutes walk...More

1  Thank Ye Min A
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded May 10, 2018

Dear Mrs. Ye Min A, I am so glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future. Warmest regard,

Reviewed April 28, 2018

We can't fault this hotel, starting from the moment we booked the hotel and Annie sent me an email welcoming us to the hotel and let us know that they had a few specials on either message, airport transfers or room upgrade..she also advised us...More

1  Thank Mary P
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded May 3, 2018

Dear Mrs. Maria P, What a wonderful review, we truly appreciate you taking your time to provide us with such a detailed feedback about your stay at Hanoi Imperial Hotel. I am very glad to hear that our staff and service met your needs and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Details
Price range
US$48 - US$83 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#41 Family Hotel in Hanoi
#43 Luxury Hotel in Hanoi
#58 Spa Hotel in Hanoi
#77 Romantic Hotel in Hanoi
Room types
Non-Smoking Rooms
Details
Price range
US$48 - US$83 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#41 Family Hotel in Hanoi
#43 Luxury Hotel in Hanoi
#58 Spa Hotel in Hanoi
#77 Romantic Hotel in Hanoi
Room types
Non-Smoking Rooms
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Traveller (142)
Room & Suite (96)
Dining (17)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
_frankandkaushalya
February 25, 2017|
AnswerShow all 6 answers
Response from Martin W | Reviewed this property |
You should know from your booking that check-in time is 1pm - but it should be possible to check in earlier if a room is available.
1
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Room Tips
"Go as high as you can for quiet. Avoid anything on the second floor."
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"Good location"
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"Go for the superior rooms"
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"Ask for higher levels as rooms from level 3 down are built around with no views out."
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