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2017-12-24 2017-12-25
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    Sheraton Hanoi Hotel

    K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
    Lowest prices for your stay
    2017-12-24 2017-12-25
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    SAVE US$13
    Traveller (782)
    Room & Suite (385)
    Dining (116)
    • Excellent47%
    • Very good38%
    • Average12%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “west lake” (147 reviews)
    “the club lounge” (86 reviews)
    “spg platinum” (12 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
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    Dec 24Dec 25
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (1,518)
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    311 - 315 of 1,186 reviews

    Reviewed 25 May 2016

    Nice, clean hotel close to the city. We upgraded to the club for an extra US$50 a night and made good use of the complimentary drinks and food. The hotel is quite old but clean and comfortable. The bar downstairs is dark but has a...More

    Thank FNZB
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 1 June 2016

    Dear FNZB, Thank you for staying at Sheraton Hanoi Hotel. Sheraton Hanoi aims to meet and exceed expectation of all guests through genuine and warm service. We look forward to your future visit back to Sheraton Hanoi, and it will be our pleasure to welcome...More

    Reviewed 25 May 2016

    We had a great time and were treated well by all the staff, especially in folks in the lounge. Took advantage of the airport pick-up, loving to someone with a sign when entering a foreign country. The dining options were good and many. The highlight...More

    1  Thank Randy808
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 1 June 2016

    Dear Randy808, Thank you for staying at Sheraton Hanoi. We are delighted to hear on your wonderful experience with us. The Sheraton Hanoi instills a good feel to all guests through the oversized rooms and personalized service. All staffs go the extra step in ensuring...More

    Reviewed 25 May 2016

    Paid for an upgrade to a room on the top floor and use of the executive restaurant. It was well worth it! We have never experienced such a high standard of service at any hotel we have ever stayed in (& we've stayed in a...More

    Thank carolinamoonamillion
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 1 June 2016

    Dear Carolinamoonamillion, Thank you for staying at Sheraton Hanoi Hotel. We are delighted to hear on your pleasant stay with us. Sheraton Hanoi is located next to the West Lake which instills a sense of calmness and tranquility amongst all guests. All of our staffs...More

    Reviewed 24 May 2016

    We were upgraded for our 3 nights to a club room (18th floor), we paid for one night at that level.. we were out of town on a Halong bay cruise for the middle night, so took advantage of the club hospitality on 17th floor...More

    Thank kizza8
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 1 June 2016

    Dear Kizza8, Thank you for staying at Sheraton Hanoi Hotel. We are happy to hear on your comfortable stay with us. Staff at the Sheraton, delivers a personalized and engaging service so as to ensure effortless travel for all our guests. They strive to ensure...More

    Reviewed 22 May 2016

    The Sheraton is a grand old hotel. In some ways, especially in the decor, it is starting to show it's age but that doesn't detract from the grandness. The service you will receive here is impeccable in every way. If there is a problem with...More

    1  Thank ComplicatedDisaster
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 1 June 2016

    Dear ComplicatedDisaster, Thank you for staying at Sheraton Hanoi. We are delighted to hear on your wonderful stay with us. All our spacious, comfortable rooms and amenities give all our guests a warm and and comfortable stay. The chefs ensures top quality food that caters...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    • Price range
    • US$95 - US$297 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Luxury Hotel in Hanoi
    • #31 Business Hotel in Hanoi
    • #34 Spa Hotel in Hanoi
    • #41 Family Hotel in Hanoi
    • #54 Romantic Hotel in Hanoi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 299
    • Reservation Options
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    • Location
    • Vietnam >
    • Hanoi
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    Traveller (782)
    Room & Suite (385)
    Dining (116)
    Pool & Beach (52)
    Hotel & Grounds (531)
    Bathroom (51)
    Business Centre & Event Rooms (16)
    Family and Play Areas (4)
    Sponsored by:
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    Ask a question
    Questions & Answers
    26 November 2017|
    AnswerShow all 2 answers
    Response from SheratonHanoiManager | Property representative |
    Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
    12 November 2017|
    AnswerShow all 3 answers
    Response from Paul P | Reviewed this property |
    No they don't, but they travel company I dealt with do.
    20 July 2017|
    AnswerShow all 5 answers
    Response from tiennguyenngoc | Property representative |
    Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite... More
    Room Tips
    "Upgrade to a deluxe suite and gain access to the Sheraton Club Lounge. The complimentary breakfast and..."
    Read review
    "club room and higher floors"
    Read review
    "Lake side room has great outlook on lake - rooms are quite"
    Read review
    "Views looking north or south have great lake views."
    Read review
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