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Sheraton Hanoi Hotel

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#84 of 576 Hotels in Hanoi
Certificate of Excellence
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,309 Reviews from our TripAdvisor Community

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Showing 1,036: English reviews
Canton of Geneva, Switzerland
Reviewed 10 October 2015 via mobile

I have a lot of experience with hotels and resorts around Vietnam and expected a lot when I decided to stay in Sheraton Hanoi, but it was the worst experience ever. Luckily we took only 1 night. First of all, there was no welcome, not even a smile from the staff while we stepped into the lobby, they didn't even...

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Helpful?
1Thank Ron1312
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Ron1312”, Thank you for staying with Sheraton Hanoi hotel. Firstly, we want to sincerely apologize for the unpleasant experience you encountered during your stay at our hotel. Being a top 5 star hotel in Hanoi, we could have handled your welcome experience in a more professional way. We will place more emphasis on the the attitude of the staff...

Bangkok, Thailand
Reviewed 10 October 2015 via mobile

Very good service and friendly staffs especially Mr. Duy Anh and Mì Tom who provided me for all informations I wanted about Hanoi. They are very helpful. If u want to explore the local shop or the food in Hanoi, they are the best consulters. Recommended 👍👍

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Helpful?
Thank HuttoKlz
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “HuttoKlz”, Thank you for choosing to stay with Sheraton Hanoi hotel during your recent trip to Hanoi. We are happy to hear that you had an impressive experience during your stay with us. Our Sheraton Hanoi hotel is committed in giving all our guests a warm and comfortable stay in a calm and tranquil environment. The staffs are always...

Tel Aviv, Israel
Reviewed 6 October 2015 via mobile

We stayed at the hotel for two separate nights before and after Halong Bay. The hotel is pampering and very convenient regarding the service in Vietnam. The hotel is pure luxury. Great breakfast lovely swimming pool and gym. The only complain we had was on the second time we arrived we got rooms with a heavy smoking smell.

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Helpful?
1Thank michall b
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “michall b”, Thank you for choosing to stay with Sheraton Hanoi hotel. We are glad to hear upon your convenient stay with us. From the rooms, staff, cuisine and surroundings we give all our guests a warm and comfortable stay and strive to meet guest expectations, being a top 5 star hotel in Hanoi. We sincerely apologize for the...

Beijing
Reviewed 6 October 2015

We had a great two nights at this hotel. The rooms were spacious and the location on West Lake was a great retreat from the hustle and bustle of the old town. The hotels service and facilities whilst not modern were of a good and clean standard.

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Helpful?
2Thank SLCBeijing
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “SLCBeijing”, Thank you for staying with Sheraton Hanoi hotel during your recent visit to Hanoi. We are delighted to hear on your comfortable stay with us. All the staff in Sheraton Hanoi strives to give all our guests a warm and comfortable stay and meeting their expectations. The hotel is located in a calm area by the Westlake where...

Reviewed 30 September 2015

The sheraton is as impressive as it sounds. The rooms are clean with a laid back 70s look, and paintings of rich Viet culture. The view of westlake is brilliant, and the walk around it too ( though I must recommend proper training shoes and a lot of water) I work with an airline, and were not necessarily the easiest...

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Helpful?
1Thank Maki M
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Maki M”, Thank you very much for choosing to stay with Sheraton Hanoi hotel during your recent business trip to Hanoi. We are delighted to hear upon your impressive experience during your stay with us. Being a top 5 star hotel in Hanoi, Sheraton always motivates the staff to deliver quality service and ensure all guests have a pleasant...

Kuala Lumpur, Malaysia
Reviewed 30 September 2015

We went to Hanoi with my father, father in law and husband. We booked 2 rooms. Rooms were comfortable and we got the view of the west lake which was awesome. Nearby there were small bars, nail saloon, laundry, restaurants and etc. My husband and myself, we walked to many places such as the flower market, and town. To town...

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1Thank Reka08
Nelson Bay, Australia
Reviewed 28 September 2015

Never stay here before but I was pleasantly surprised I have walked past the hotel many times,from previous trips but this time tried it. Staff great rooms clean and tidy great club lounge and fantastic buffet in the resturant I will be back same about the wifi come on free for IHG and Accor members why not Starwood poor

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Helpful?
Thank SilverBack4
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “SilverBack4” Thank you for choosing to stay with Sheraton Hanoi hotel. We are glad to hear on your pleasant stay with us during your visit. Sheraton Hanoi strives to meet guest expectations. We are located in a calm area by the West lake where guests can enjoy tranquility and it is just a 15 minute ride to the city...

Seattle, Washington
Reviewed 27 September 2015

I recently had the opportunity to stay at the Sheraton Hanoi for over 50 nights because of a work assignment. When you stay at a hotel this long, you get to know the hotel pretty well. I'm not going to go in to too much detail on the amenities and facilities. It is incredibly clean, well maintained and the rooms...

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Helpful?
1Thank Clark N
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Clark N”, Thank you very much for choosing to stay with Sheraton Hanoi hotel during your recent long business trip. We are pleased to hear that you were happy with your stay. All the staffs are committed to quality and excellent service. They will go the extra mile to ensure guest satisfaction and create a memorable experience for all...

Australia
Reviewed 26 September 2015

The outstanding thing at this Hotel is the staff. At check in, Ms Phuc Dao & all of the other reception staff, plus the concierge staff, made our stay memorable. The rooms were great, spacious & clean & walking along the corridors, you would swear you had been transported back to 1930's Hanoi. Just a beautiful old Hotel with lots...

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Helpful?
Thank dioz
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “dioz”, Thank you for staying with Sheraton Hanoi hotel during your recent trip to Hanoi. We are glad that you were happy with our hotel and staff. The staffs in Sheraton are ever ready to assist the guests. They will go the extra step to ensure all guests will get a memorable experience during their stay. Your comment about...

Reviewed 24 September 2015 via mobile

I chose to stay at the respective hotel for 5 nights as it was the conference venue (& it happened to fall on my birthday week). Firstly, I appreciate the reception staff and bellboy for their professionalism and nice manners. On top of that, I was also pleasantly surprised especially on my birthday (My very first time to spend my...

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Helpful?
Thank Jessie F
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Jessie F”, Thank you very much for choosing to stay with Sheraton Hanoi hotel during your recent visit to Hanoi. We are happy to hear that you had a pleasant stay at our hotel. All our staffs are motivated to deliver quality service and ensure all guests have a pleasant and memorable service. We appreciate your comment and will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Region: Vietnam > Hanoi
Price Range: $139 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Expedia, Starwood APAC, Travelocity, Agoda and Hotels.com so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#34 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
8 questions
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book club floors for best rooms and elevated services like wifi”
 of 5 bubbles masondav, 13 Feb 2017 | Read review
“The top floor is nice and quiet and a non smoking floor.”
 of 5 bubbles Gun-Nat, 4 Feb 2017 | Read review
“Sheraton club room - beautiful view of lake and accessible to the club lounge”
  • View from my room on 18th floor
 of 5 bubbles EmikoNozu, 13 Jan 2017 | Read review
“always book from Starwood website”
 of 5 bubbles 385dhananjayk, 10 Jan 2017 | Read review
“Club Floor room recommended”
  • Executive Suite
  • Bedroom of Executive Suite
 of 5 bubbles Aneesh2011, 31 Dec 2016 | Read review
5 of 5