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2017-10-29 2017-10-30
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    Sheraton Hanoi Hotel

    K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
    Lowest prices for your stay
    2017-10-29 2017-10-30
    Savings alert: 27% below average rate

    The price you found is 27% lower than this hotel's average rate of US$96/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    SAVE US$34
    Traveller (755)
    Room & Suite (384)
    Dining (116)
    • Excellent47%
    • Very good38%
    • Average12%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “west lake” (144 reviews)
    “the club lounge” (85 reviews)
    “spg platinum” (12 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
    Oct 29Oct 30
    1 room, 2 adults, 0 children
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    Reviews (1,479)
    There are newer reviews for Sheraton Hanoi Hotel
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    391 - 395 of 1,155 reviews

    Reviewed 28 December 2015

    The rooms here may not be 'spectacular', since I believe that this hotel is an old one, however the hotel is beautiful, the swimming pool is nice. The breakfast here though is what I really love about this hotel, they serve Pho (traditional food from...More

    Thank lollypoppy12
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 8 January 2016

    Dear lollypoppy12, Thank you for your great comments. At Sheraton Hanoi, we always strive to provide personalized service and pleasant experience to all guests. Thank you for choosing Sheraton and it will be our pleasure to welcome you back in your future stay to Sheraton...More

    Reviewed 28 December 2015

    My first visit to Hanoi, I chose this as a SPG member, and also because of the great reviews. I wasn't disappointed! It is a very well maintained property with the emphasis on great customer service. Check in was charming, taken to the Club Lounge...More

    1  Thank iris m
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 8 January 2016

    Dear iris m, Thank you for staying at Sheraton Hanoi. We are so delighted to hear your wonderful comments, and we have also shared them with our team since it has been such a big motivation and encouragement for us. All of our staffs are...More

    Reviewed 28 December 2015 via mobile

    We have stayed in the executive room for one night in Dec. Hotel is only a 25 minutes drive from airport. Executive lounge is spacious and bright, check in is fast and was being informed of the benefits of staying at the executive floor. Room...More

    Thank ZHANG96
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 8 January 2016

    Dear ZHANG96, Thank you for your comments, we have noted them down and will move toward improvement. At Sheraton, all staffs go out of their way to assist guests, be personalized and go the extra step. Our culinary team are dedicated to provide a fare...More

    Reviewed 25 December 2015

    Lovely, quiet hotel located outside of town center. Offers shuttle service to different attractions during various timings (see attached photo for details). Great for families. For SPG platinum members, during our stay, they extended lounge access to family members as well. Excellent gesture and customer...More

    Thank jtan3
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 8 January 2016

    Dear jtan3, We are delighted to hear on your great comments about us. Thank you for choosing Sheraton Hanoi. We will always continue to deliver top quality service and ensure a pleasant experience for all guests. Should your future travels bring you back to Hanoi,...More

    Reviewed 24 December 2015 via mobile

    The customer service is great on this location, very helpful and resourceful all around. We had some issues with a Sheraton in another city and they (Hanoi Sheraton) gladly offered help to solve it. The rooms are a little outdated but spotlessly clean, you could...More

    Thank fiorella_nguyen
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 8 January 2016

    Dear fiorella_nguyen, Thank you for staying at Sheraton Hanoi. At Sheraton, we are empowered to go the extra step to deliver genuine care and wonderful experience to all guests. We hope you have had a memorable honeymoon and it will be our pleasure to welcome...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    • Price range
    • US$66 - US$303 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Luxury Hotel in Hanoi
    • #31 Business Hotel in Hanoi
    • #34 Spa Hotel in Hanoi
    • #54 Romantic Hotel in Hanoi
    • #55 Family Hotel in Hanoi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 299
    • Reservation Options
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    • Location
    • Vietnam >
    • Hanoi
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    Traveller (755)
    Room & Suite (384)
    Dining (116)
    Pool & Beach (54)
    Hotel & Grounds (520)
    Bathroom (51)
    Business Centre & Event Rooms (16)
    Family and Play Areas (4)
    Sponsored by:
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    .22 km away
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    1.41 km away
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    .60 km away
    Dragon Hotel
    67 reviews
    .39 km away
    Nearby Restaurants
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    Nearby Attractions
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    115 reviews
    .18 km away
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    33 reviews
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    Ask a question
    Questions & Answers
    20 July 2017|
    AnswerShow all 5 answers
    Response from tiennguyenngoc | Property representative |
    Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite... More
    25 February 2017|
    AnswerShow all 7 answers
    Response from Lesterino | Reviewed this property |
    Don't know for sure but it was at least by 7am. I eventually chose to eat in main restaurant as the wait for food prep was shorter.
    simone s
    6 September 2016|
    AnswerShow all 3 answers
    Response from Aruna G | Reviewed this property |
    Sorry we did not check as the need was not required. But we will update next time when we post. .
    Room Tips
    "Get room with view of lake"
    Read review
    "lake views is more beautiful"
    Read review
    "Have good wast lake views"
    Read review
    "Stayed on the 18 floor which is the top floor and was given the room with a nice view of the Westlake."
    Read review
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