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Sheraton Hanoi Hotel

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#84 of 579 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,360 Reviews from our TripAdvisor Community

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Showing 1,072: English reviews
Adelaide, Australia
Reviewed 22 July 2015

Stayed here for 2 nights prior to Halong Bay. Room was not ready and we were offered a deal to upgrade to the Club Floor which we did. Room was nice, large, very clean and had a great view of the lake. However I feel the location of the hotel is not great and all the action, shopping and best...

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Helpful?
3Thank Heather G
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Heather G” Thank you for choosing to stay in Sheraton Hanoi. We are happy to hear you had a pleasant stay with us. It is also great to hear that you enjoyed our spacious rooms and the magnificent view of the lake. The Sheraton Hanoi is located in a calm area by the Westlake where guests can enjoy tranquility....

Noosa, Australia
Reviewed 20 July 2015

We ended up here after a drama with another hotel see other review. Upon arriving at this hotel without a booking at 6pm after travelling for 6 hours from Halong Bay we explained to the front desk what had happed and asked if they had any rooms, after listening to us explain what had happened the staff member went above...

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Helpful?
1Thank Glenn W
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Glenn W” Thank you for staying at Sheraton Hanoi. We are delighted to hear on the pleasant experience during your recent stay with us. The staffs in Sheraton are committed to quality service and will go the extra step to exceed guest expectations. Their engagement and personalized service gives a memorable experience to all our guests that creates a...

Montevideo, Uruguay
Reviewed 19 July 2015

It is a very clean and comfortable hotel. Rooms are good size. The rest is what you can expect for a good Sheraton Hotel. Location is fine, breakfast is ok with buffet style. The only thing that i did not liked was the constant smell to food in the lobby. That should be improved and i believe it should be...

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Helpful?
Thank Urufran
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Urufran”, Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear on your pleasant experience with us. We are also glad to hear that the room comfort and cleanliness had met your expectations. The Sheraton Hanoi is committed in giving all our guests a warm and comfortable stay in a calm and tranquil environment....

Hanoi, Vietnam
Reviewed 16 July 2015

Normally you are skeptical with any hotel's restaurant but after getting good service at the hotel...we decided to book a dinner table. We usually do not eat at hotel restaurants, but this one,the Ovend'or restaurant an exception. Staff were great, always looking to please and responsive to our needs. The food was fantastic...we tried a few pasta and Singapore dishes,alo...

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Helpful?
Thank julian238805
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “julian238805”, Thank you for choosing Sheraton Hanoi to dine. We are delighted to hear on your memorable dining experience in the Oven D’or restaurant. The staffs are committed quality service. They believe in engaging all guests to deliver a personalized experience. The culinary team are also ensure that only quality food is served to the guest and to ensure...

Camrose, Canada
Reviewed 11 July 2015 via mobile

We are a family of 5. Showed up and had two rooms free on my spg points. The reception desk was great and the check in was wonderful. The rooms were to the Sheraton expectation with no disappointment. We stayed one night and then took the shuttle to Ha Long Bay. Even though the hotel was excellent I wouldn't of...

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Helpful?
3Thank Chadphil
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Chadphil”, Thank you for choosing to stay in Sheraton Hanoi. We are happy to hear on your pleasant stay with us. All the staffs are committed to quality and excellence service. They will go the extra step to ensure guest satisfaction and create a memorable experience. Your comments are well noted and we will look forward to improve. Should...

Mangalore, India
Reviewed 7 July 2015

Stayed for one night at club room ,the check in was fast the rooms was big but average needs update. had breakfast with good spread. check out was smooth and efficient . this hotel is ideal for business traveler.

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Helpful?
Thank Vindav
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "vindav", Thank you for staying at the Sheraton Hanoi. We are happy to hear on your nice stay with us. Our amenities and facilities cater to both business and leisure travelers. Our chefs also go the extra length to have a lavish spread of local, oriental and western fare for breakfast. The Sheraton Hanoi strives towards meeting and exceeding...

Reviewed 7 July 2015 via mobile

I stay at a lot of Sheratons as my partner works with SPG. The Sheraton in Hanoi was just ok. Was a pretty old building and the pool was to warm while the bar was closed and full of dust. The lobby itself was nice and the staff were very friendly although ordering food took a very long time to...

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Helpful?
1Thank Simon M
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Simon M", Thank you for choosing to stay in the Sheraton Hanoi. We want to first apologize on the cleanliness of the bar and the food service defect in the lobby lounge. Being a top hotel in Hanoi, we do not condone such defects and we will definitely move forward to change. We thank you on your feedback. On...

Reviewed 4 July 2015 via mobile

Beautiful hotel with great service. Located around west lake it is a quiet oasis in the craziness of the old quarter, but a quick 12 minute cab ride from all the action. The club lounge was well equipped with beverages and delicious breakfast and happy hour. Concierge was patient, kind, and knowledgable.

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2Thank Samantha B
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Samantha B", Thank you for staying in Sheraton Hanoi. We are delighted to hear on your pleasant stay. The Sheraton Hanoi is located in the quieter are of Hanoi and a short distance away from the city center. The hotel gives guest a sense of calmness in a tranquil environment. We are alos pleased to hear that you had...

Reviewed 3 July 2015

Its been awhile since i went back to Hanoi for business trip. This visit was a great experience with the sheraton hotel staff, receptionist with excellent hosptality and customer service by Ms. Linh Nguyen which made my stay a memorable one, and a very helpful bellman Mr. Thomas Thien. I look forward going back in the near future.

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Helpful?
1Thank Dararith L
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Dararith L", Thank you for staying in Sheraton Hanoi. We are delighted to hear on your pleasant stay with us. The Sheraton Hanoi is committed to giving all our guest a warm and comfortable stay. All the staffs are inspired to deliver top quality and personalized service. They will go above and beyond to ensure the guest has a...

Sydney
Reviewed 1 July 2015

I am loving this hotel. My first visit to Vietnam. I dreaded staying in modern hotels that has no personality. Sheraton Hanoi is nothing but. Lovely old hotel, away from the city and the crazy traffic. The hotel car picked me up at the airport. The car was a brand new BMW with a very efficient air-conditioning. A welcome touch...

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Helpful?
Thank durianlizard
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "durianlizard", Thank you for choosing the Sheraton Hanoi hotel. We are happy to hear on your lovely stay with us. The Sheraton Hanoi is committed to delivering quality service and exceeding guest expectations. Our services, facilities and amenities do target to give guests that warm, comfortable feeling and pleasant experience during their stay with us. We are happy to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $129 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Hotwire, TripOnline SA, HotelQuickly, Evoline ltd and getaroom.com so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#33 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 810 and 812 with our two kids and it was quiet”
bonniekiama, 15 Apr 2017 | Read review
“1 room on each floor, ending in 02, is a suite”
brucemitchell108, 1 Apr 2017 | Read review
“Be sure to take a short walk to the restaurants on the lake.”
  • Dated
  • Dated, could be rennovated
904chrisd, 25 Mar 2017 | Read review
“Higher floor with lake views”
amryj, 19 Mar 2017 | Read review
“Lake View room is very beautiful”
yoesidha, 10 Mar 2017 | Read review
5 of 5