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Sheraton Hanoi Hotel

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Traveller (881)
Room & Suite (464)
Dining (124)
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Overview
  • Excellent48%
  • Very good37%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
“west lake”(155 reviews)
“the club lounge”(96 reviews)
“spg platinum”(14 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,613)
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1,270 results
Traveller rating
591
454
169
36
20
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591
454
169
36
20
Show reviews that mention
All reviewswest lakethe club loungespg platinumfree shuttleold quarterbit datedlake viewquiet areabreakfast buffetan upgradefitness centertaxi rideupgraded to a suitetravel deskhotel is locatedhalong baythe hustle and bustle
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401 - 405 of 1,270 reviews
Reviewed 19 May 2016 via mobile

I have been staying here for 5 nights, the room is very comfortable within lake view from my window. Every morning and night I always saw the lake. The breakfast is good, with many various food are provided. I love the bread and dessert!! Lunch's...More

Thank Melissa A
Response from sashi K, Manager at Sheraton Hanoi HotelResponded 25 May 2016

Dear Melissa A, Thank you for choosing Sheraton Hanoi. We are very happy to hear on your comfortable stay. All Staff in Sheraton provides a warm and friendly service that exceeds expectations of guests. The Chefs ensures top quality food that caters to all Western,...More

Reviewed 18 May 2016

Sheraton staff provided us an excellency hospitality and excellence services. I am very pleased to come back again. House keeping service also provided us an excellence services particularly Ms. Oanh Tran, Ms. Trinh Nguyen, Ms. Yen Nguyen.More

Thank sophonnitadavy
Response from sashi K, Manager at Sheraton Hanoi HotelResponded 25 May 2016

Dear Sophonnitadavy, Thank you for staying at Sheraton Hanoi Hotel. We are delighted to hear on your pleasant experience. At Sheraton Hanoi, the staffs always go out of their way to assist the guests and strive to meet or even exceed their expectations. Our guest...More

Reviewed 18 May 2016

Sheratons in Asia are generally good. Nothing really stood out about this property better than others. The service was good, the lounge was good, and the breakfast buffet was good. I went to their lounge one night and it smelt like an old bar from...More

Thank BruceOrlando
Response from sashi K, Manager at Sheraton Hanoi HotelResponded 25 May 2016

Dear BruceOrlando, Thank you for staying at Sheraton Hanoi. It was our pleasure to hear that you had comfortable stay with us. Sheraton Hanoi strives to provide a personalized and engaging service that gives all guest a pleasant and memorable experience. Thank you for choosing...More

Reviewed 18 May 2016

We thoroughly enjoyed our stay at the Sheraton Hanoi. It was easy to get to all the tourist attractions. We walked around West Lake, and enjoyed a dinner cruise on the Potomac restaurant. The dining venues in the Sheraton are top notch. Staff was so...More

Thank Powell526
Response from sashi K, Manager at Sheraton Hanoi HotelResponded 25 May 2016

Dear Powell526, Thank you for staying at Sheraton Hanoi Hotel. We are delighted to hear on your enjoyable stay with us. Our culinary team are dedicated to provide a fare of Oriental, Western and local cuisine. We are committed in delivering high quality service as...More

Reviewed 18 May 2016

The Sheraton, Hanoi is an outstanding hotel with excellent views over the lake. The reception staff were the most attentive without being intrusive. The manager Sashi was readily available to resolve any issues. The buffet breakfast lacked for nothing and once again the staff were...More

Thank Gareth P
Response from sashi K, Manager at Sheraton Hanoi HotelResponded 25 May 2016

Dear Gareth P, Thank you for staying with Sheraton Hanoi. We are delighted to hear on your pleasant stay with us. Sheraton Hanoi aims to provide a warm and comfortable stay to our dear guests. With personalized service, gastronomic dining options and facilities, we strive...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$110 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#39 Spa Hotel in Hanoi
#40 Family Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$110 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#39 Spa Hotel in Hanoi
#40 Family Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (881)
Room & Suite (464)
Dining (124)
Pool & Beach (52)
Amenities (66)
Business Centre & Event Rooms (13)
Family and Play Areas (4)
Questions & Answers
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SRAATraveler
25 January 2018|
AnswerShow all 10 answers
Response from T8156WWstephens | Reviewed this property |
There are many of little cafes and ethnic eateries in the neighborhood. And if you feel a little adventurous like myself, there is a Starbucks within 10-15 min walk
1
Vote
Gun-Nat
26 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
2
Votes
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
Room Tips
"I think all rooms ahave a lake view"
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"Sheraton Club"
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"Executive floor or Executive tower room give better view of westlake."
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"Higher floors with a view of the lake are preferred"
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