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Sunset Westlake Hanoi Hotel

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#213 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sunset Westlake Hanoi Hotel
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91 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Sydney, Australia
Reviewed 30 January 2016 via mobile

Excellent customer service, always greeting you with a smile and friendly conversation. Room sizes vary depending on choice of room. Trustworthy staff, often left jewellery or cash in plain sight when at work and I never had one incident. Would recommend this hotel if you are looking for affordable accommodation located in the Tay Ho District of Hanoi, which translates...

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Thank ttynwa
Reviewed 28 December 2015 via mobile

This hotel gave us a very bad first impression of vietnam - firstly, one of the hotel employees refused to help us when our cab driver tried to make us pay way to much for the drive. Secondly, the restaurant has a very bad selection of vegetarian food, and when i tried to ask the waiter if they had anything...

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1Thank slottens
Nueva Ecija Province, Philippines
Reviewed 9 December 2015

At first we were assigned in a room where there were two single beds. However, the bed is too small that me and my baby cannot fit in. Thus, we requested to transfer to a bigger bed, and without hesitations they transferred us. To our delight, they did not charge us more given that they gave us a better room...

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Thank yhen1027
Sydney, Australia
Reviewed 28 November 2015

We have stayed in this hotel for a few times now as it's close to my mum's place. The rooms were really great, clean and had good views of West lake. Although they seemed to have always charged me random amounts for our rooms each time. Having said that, most of the hotel staff were friendly and helpful. Except for...

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Thank travelduckling
Reviewed 15 November 2015 via mobile

We stayed at the sunset westlake hotel for our first couple days in Vietnam. Being completely new to the area, navigating was a little difficult, as well as planning day trips. On a very last minute whim, John at the front desk was able to book us a tour of Halong bay with transportation to and from Halong at an...

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Thank aMnelson7
County Dublin, Ireland
Reviewed 9 November 2015

We stayed in the Sunset Westlake for 2 weeks from the middle of October. The hotel is on a very busy road overlooking westlake. The view from our window was of the lake and the sunsets were really beautiful. The hotel has potential to be much better but the furnishings and decor are are very tired. The whole place desperately...

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Thank Anita B
Hanoi, Vietnam
Reviewed 25 October 2015

The room is spacious. Staff, especially the receptionists are very friendly and professional. They made my stay really comfortable. The breakfast is nice with a beautiful view of West Lake from the rooftop. The location is quite convenient (it's near the bus stop, the Westlake...). And the food around the hotel is also various and delicious. The massage is also...

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Thank Lyle129
Brisbane, Australia
Reviewed 21 October 2015

More of a business man's hotel than a tourist one. Nice views over Ho Tay, West lake from front rooms. Easy walk to lakeside.About 9km from Hoan Kiem lake and takes about 30 minutes by taxi. Friendly staff, reasonable breakfast on top floor with great views all around. Intrigued by the picture window in bathroom which looks into the bedroom...

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Thank stillbreathin
Reviewed 11 August 2015 via mobile

As you get off of the elevator all we could do is smell cigarette smoke. Our room reeked like smoke. The ac is just coated with it because even after turning it on for some air we were blown with stinky air all night. The smell of cigarettes is on the linens and steeped into the upholstery. Given the reviews...

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1Thank Xenia T
Edinburgh, United Kingdom
Reviewed 29 July 2015

I have stayed at the Sunset Westlake several times in the last few months, both on my own and with some of my family. We were all overwhelmed with the kindness of all the reception staff - and it was because of them that we returned. They were so helpful - and they made staying in Hanoi as easy as...

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Thank Jgfhjfghjfghfghn

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Amenities

Highlights
  • Restaurant
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Sunset Westlake Hanoi Hotel is located on a great side of West Lake - the biggest lake in the center of Hanoi. All of rooms are spacious and equipped with in room modern amenities, private balconies and full lake view. Guests can enjoy hotel's restaurant and bar, as well as facilities like sauna and massage, gym and business center. ... more   less 

Additional Information about Sunset Westlake Hanoi Hotel

Address: 491-493 Lac Long Quan street | Tay Ho District, Hanoi +84-4, Vietnam
Region: Vietnam > Hanoi
Price Range: $43 - $60 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Westlake Hanoi Hotel 3.5*
Number of rooms: 69
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Hotel Style:
#7 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunset Westlake Hanoi Hotel staff and other travellers.
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Melbourne, Australia

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the lake.”
 of 5 bubbles christinesY9440DV, 7 Dec 2016 | Read review
“please : request for clean room for service department before check in ***”
 of 5 bubbles krishnasuwa, 10 May 2016 | Read review
“Quite near to the airport”
  • Very homy
  • Our little one enjoying the view
 of 5 bubbles yhen1027, 9 Dec 2015 | Read review
“Lake views from front rooms”
 of 5 bubbles stillbreathin, 21 Oct 2015 | Read review
“Lake view is lovely.”
 of 5 bubbles Jgfhjfghjfghfghn, 29 Jul 2015 | Read review
5 of 5