We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Pan Pacific Hanoi

1 Thanh Nien Street, Ba Dinh District, Hanoi 10000, Vietnam (Formerly Sofitel Plaza Hanoi)
Name/address in local language
Special Offer
Enjoy Breakfast and More!
Enter dates for best prices
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
Show Prices
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
Show Prices
Close 
  • Chua Tran Quoc
    0.4 km
  • 5 star hotel
  • Pool
Reviewed 2 days ago
Excellent service
We were impressed with the excellent service and responsiveness... more
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,587 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,186: English reviews
Reviewed 2 days ago NEWvia mobile

We were impressed with the excellent service and responsiveness of this hotel. We were a group of 15 family members coming together from various countries for a family get together. The Sales Director who handled our reservations provided prompt service throughout the reservation process including a smooth transition of the bookings, when the hotel changed ownership from Sofitel to Pan...

 Report
Helpful?
Thank Bdcz
Quezon City
Reviewed 2 days ago NEWvia mobile

The hotel sports a new brand but my room was obviously dated and could use a refurbishment. Even then linen and towels were frayed at the edges. The hotel is in a good location on a quieter side of Hanoi. Insist on the rooms with a view of the lake. The breakfast buffet was great with a fine selection of...

 Report
Helpful?
Thank valmun
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

There is little wrong with this hotel but nothing exceptional either, hence our rating of 4. Until recently a Sofitel, the property was built almost 20 years ago and cannot match more modern upscale hotels. Our 11th floor lake view room was quiet and comfortable with free wifi, water, air con, safe etc. The buffet breakfast was ok but no...

 Report
Helpful?
Thank afcok
Reviewed 1 week ago NEW

Room is small but the service was good. Staff were polite. Breakfast spread was ok with local and intercontinental food. Try to get room with the view of the river. Bed was alil soft and pillow too. May request for firmer pillow at foc. Pool and Gym was nice. The lounge/bar area is on the top floor on the 19th...

 Report
Helpful?
Thank Tinki Kutti H
Geraldton, Australia
Reviewed 1 week ago

Enjoyable stay with Pacific club room access. Our hostess Alex was just wonderful ..so very informative and nothing was a problem..an assest from my perspective... Tracey was also very helpful and ensued everything was in order during our stay.

 Report
Helpful?
Thank 415pauline
Sydney, Australia
Reviewed 1 week ago

This is our first visit to Hanoi and stay with Pan Pacific hotel. The immediate impression upon arrival was assuring, the ambience was clean and friendly. The check-in reception, notably Mr. Minh responded positively to our needs; we were assigned a high floor room (facing the West Lake) which kept our 7-N stay unforgetable and comfortable. The "tim sum" dishes...

 Report
Helpful?
Thank rjc2017
Shanghai, China
Reviewed 1 week ago

As a 5-star hotel (former Sofitel), it is a very good one for busiess trip. Both room and bathroom are big (but no comb). Lake view is beautiful in sunny days. It offers a wide range of breakfast choices. It also has an indoor swimming pool.

 Report
Helpful?
Thank adwangliang
Reviewed 1 week ago via mobile

Have enjoyed staying at the Pan Pacific. Location has the best view from the summit bar over the city. It was a privilege to be looked after in Club Lounge by Alex and her colleagues. Food and service has been amazing from the house keeping team to the front doorman. Would recommend a stay here as it is only a...

 Report
Helpful?
Thank Tony M
Barcelona, Spain
Reviewed 1 week ago

We stayed there for 2 nights prior to a Red River Cruise.The hotel is clean and comfortable and the staff were friendly and helpful.It,s a 15 minute taxi ride from the centre ( which costs about $3) but is near to one of the beautiful lakes and temples. I would certainly recommend it for a stay in Hanoi.

 Report
Helpful?
Thank santpedor
Perth, Australia
Reviewed 1 week ago via mobile

We would not have stayed here but lucked in with Luxury Escapes deal. The staff were exemplary and the facilities were faultless. Happy Hour every night is a must. ..the range of food was yummy Also snacks in the cafe. The pool was delightful. Loved walking round the lake and a quick taxi to old quarter.

 Report
Helpful?
Thank GezzaPerth_Australia

931 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (907)
Viewed
View from Room (93)
Viewed
Bathroom (49)
Viewed
Room/Suite (170)
Viewed
Pool/Beach Area (12)
Viewed
Hotel & Grounds (135)
Viewed
Dining (50)
Viewed
Business Centre/Function Rooms (10)
Viewed
Family/Play Areas (4)
Viewed
0:27
Videos (3)
Viewed
Other (381)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (2)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (7)
Viewed
View from Room (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hanoi hotels
1.2 km away
InterContinental Hanoi Westlake
3.3 km away
Hotel de l'Opera Hanoi - MGallery by Sofitel
3.4 km away
Lotte Hotel Hanoi
Lotte Hotel Hanoi
#52 of 574 in Hanoi
481 reviews
Show Prices
Show Prices
Show Prices
3.2 km away
Sofitel Legend Metropole Hanoi
2.7 km away
Apricot Hotel
Apricot Hotel
#67 of 574 in Hanoi
586 reviews
3.0 km away
Melia Hanoi
Melia Hanoi
#68 of 574 in Hanoi
1,574 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Summit Lounge
Summit Lounge
Cuisines: Bar, Wine Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more   less 

Additional Information about Pan Pacific Hanoi

Address: 1 Thanh Nien Street, Ba Dinh District, Hanoi 10000, Vietnam (Formerly Sofitel Plaza Hanoi)
Region: Vietnam > Hanoi
Price Range: $139 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Hanoi 5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Pan Pacific Hotels Group, Hotels.com, Travelocity, Agoda and Jetsetter so you can book your Pan Pacific Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel
Hotel Style:
#9 Business Hotel in Hanoi
#22 Luxury Hotel in Hanoi
#26 Family Hotel in Hanoi
#31 Spa Hotel in Hanoi
#38 Romantic Hotel in Hanoi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Hanoi staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Pan Pacific Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with higher floor with the river view”
 of 5 bubbles tinkikuttih, 17 Jan 2017 | Read review
“High floor facing the West Lake.”
 of 5 bubbles rjc2017, 16 Jan 2017 | Read review
“Each room has a nice view, due to peculiar design”
 of 5 bubbles ins00j, 6 Jan 2017 | Read review
“Higher floors are quieter. This is on a very busy street.”
 of 5 bubbles RichardL81, 4 Jan 2017 | Read review
“request lake view rooms”
 of 5 bubbles , 2 Jan 2017 | Read review
5 of 5