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Hotel Nikko Hanoi

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#73 of 576 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Nikko Hanoi
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662 Reviews from our TripAdvisor Community

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Showing 259: English reviews
Singapore, Singapore
Reviewed 6 days ago NEW

Staffs are very friendly and respectful. Rooms are spacious and always kept clean. Wifi is great. The breads served for breakfast are superbly delicious. It's difficult to identify flavor of yogurt though because labels are all in vietnamese.

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Helpful?
Thank Razel B
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Razel B, Thank you so much for sharing your comment on TripAdvisor about your recent visit at Hotel Nikko Hanoi. We are delighted that you have enjoyed many aspects of your stay with us from our room and facilities, our culinary taste to our superior level of service. We defines our La Brasserie buffet restaurant as fine dinning restaurant...

Hong Kong, China
Reviewed 1 week ago

This is a hotel in a modern structure and looked nothing special on the internet. Yes the rooms are spacious and well laid out and as with Japanese hotels in general, very clean which maybe a concern in Vietnam. Although there were no pictures of the bathroom I can say it was surprisingly spacious but there was no separate bathtub...

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Helpful?
1Thank ELANHK
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear ELANHK, Thank you for your comment regarding the recent stay at Hotel Nikko Hanoi on TripAdvisor. We were delighted to read through your wonderful comments regarding many aspects of your stay. Our team is always dedicated to provide the superior level of service for our guests, and we will not miss to share these thoughts with our team. We...

Toronto, Canada
Reviewed 1 week ago

As many people will tell you Nikko Hanoi is an older property that clearly is catering to Japanese customers with amenities and such that track what the Japanese business traveller will look for/expect. There are, tho things you should be aware of as a western person rolling into Hanoi. The extreme positive is the conduct and attentiveness of the staff....

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Helpful?
Thank Rick_TO
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Rick_TO, Thank you very much for taking your precious time to share your thoughts and experience on TripAdvisor following the recent visit to Hotel Nikko Hanoi. We were delighted to read through your wonderful comments regarding many positive aspects of your stay. Our team is always dedicated to provide the superior level of service for our guests, and we...

Reviewed 2 weeks ago via mobile

Service is good when we arrived we were served by two receptionists for restaurant booking and galleries information but rooms are a bit run down. Porter is good and Wi Fi signal is strong in lobby area.

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Helpful?
Thank 267franc
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear 267franc, Thank you so much for taking the time to share your comment on the recent visit to Hotel Nikko Hanoi. It is just delighted to learn that our service, our Porter, and our internet signal has been up to your expectation. At Nikko, we strive to provide a high level of service to each customer, so your feedback...

Tokyo
Reviewed 3 weeks ago

Services including front desk, house keeping and telephone operator were very kind which made my stay satisfactory. An advanced booking for massage is recommended because it is very popular among the hotel guests.

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1Thank hironori2017
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear hironori2017, Thank you so much for taking the time to share your comment on the recent visit to Hotel Nikko Hanoi. It is great to read your comments regarding our service, as we do take our service culture very seriously here at Nikko hotel. However, we regret to hear about your experience with our Massage Service. We do award...

Bangkok, Thailand
Reviewed 4 weeks ago

I stay here for 3 nights, safe and convenience, located at the center of Hanoi, staffs are very friendly, feel comfortable during stay, room clean and neat, food at breakfast also okay. will be back if come to Hanoi again.

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1Thank wasuk2017
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr/Ms. wasuk2017, Warmest Greetings from Hotel Nikko Hanoi, Thank you very much for taking your precious time to give us a detail feedback about your staying with us. We’re delighted to hear that you have enjoyed your stay in our hotel especially our associates as well as the cleanliness of room and the food which is up to your...

Reviewed 5 weeks ago

Such a lovely hotel- clean, friendly staff who are there at a moment's notice whenever you need assistance. I really enjoyed the massage treatments! The fact tat all staff were able to communicate at some level of English was also very helpful. Lovely breakfast spread and the Pasta marinara was so tasty!

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2Thank Nazrene M
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr/Ms Nazrene M, Warmest Greetings from Hotel Nikko Hanoi, Thank you very much for taking your precious time to give us a detail feedback about your staying with us. We’re delighted to hear that you have enjoyed your stay in our hotel especially our associates as well as the cleanliness of room and the food which is up to...

México
Reviewed 7 January 2017

We had a very good time at the hotel, everything was great, the service, the room, the food, the bed, perfect for resting and disconnect from Hanoi that is very busy. The burger was great and all the food at Brasserie restaurant, the laundry service was very good!

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1Thank Brenbeaven
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Brenbeaven, Thank you very much for sharing the marvelous comments on TripAdvisor about your recent visit at Hotel Nikko Hanoi, we are flattered to read know that you had you had an overall great experience. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously...

Reviewed 5 January 2017

My family and I stayed in Hotel Nikko Hanoi on 27 Dec 2016. It was our last night in Hanoi. The rooms were clean and very comfortable. The hotel is also greatly located in Hanoi city, with nearby supermarket, banks and other small local shops. It is walking distance away from both the Old Quarter and the French Quarter. We...

Review collected in partnership with this hotel
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1Thank Angeline D
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr/Ms Angeline D, Thank you very much for choosing Hotel Nikko Hanoi for your recent stay in Vietnam. We are happy to hear that you loved your stay with us, especially the rooms, the food and the location. At Hotel Nikko Hanoi, we endeavor to provide the best experience for every guest, and your generous words of recognition will...

Singapore, Singapore
Reviewed 3 January 2017

Excellent staff and nice Japanese-style breakfast. Park View Deluxe was big enough for our family (2 adults and 2 kids, 6 yrs old and 2 yrs old), but probably too small for bigger kids. The hotel seems well-maintained.

Review collected in partnership with this hotel
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Thank travellingfamily914
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr/Ms travellingfamily914, Warmest Greetings from Hanoi ! Thank you very much for taking your precious time to give us a detail feedback about your staying with us. We are pleased to note that you appreciated the good service from the staff and the nice breakfast you had. We will surely pass on your generous words of recognition to our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Conveniently located in downtown Hanoi, Hotel Nikko Hanoi is close to prominent office locations, historic sites and popular shopping areas. Set amongst parks and lakes the hotel is a quiet retreat of serenity and comfort from the city’s vibrant streets.From the moment you are welcomed into the Hotel’s spacious Lobby, you will be surrounded by Vietnamese charm and traditional Japanese hospitality.The hotel features 257 generously sized and beautifully decorated guest rooms and suites with Hanoi City or Thong Nhat Park views.Whether your travel plans include meetings, conventions or leisure, the hotel can accommodate you in style and comfort - while offering a variety of amenities to make your stay a most rewarding one. ... more   less 

Additional Information about Hotel Nikko Hanoi

Address: 84 Tran Nhan Tong Street | Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $126 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Nikko Hanoi 4.5*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orange Marketing Services, Japan Co., Ltd., Agoda, Booking.com and Travelocity so you can book your Hotel Nikko Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#17 Luxury Hotel in Hanoi
#29 Spa Hotel in Hanoi
#48 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Nikko Hanoi staff and other travellers.
7 questions
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Questions? Get answers from Hotel Nikko Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms above 10/F are nice”
 of 5 bubbles ELANHK, 12 Feb 2017 | Read review
“Try to get a room away from the main road. although the vew is good, the noise from the traffic can interrupt sleep.”
 of 5 bubbles nazrenem2016, 16 Jan 2017 | Read review
“Regular room”
 of 5 bubbles Brenbeaven, 7 Jan 2017 | Read review
“High floor overlooking park”
 of 5 bubbles ReneePerth, 23 Nov 2016 | Read review
“Ask for the rooms where you can see the lake.”
 of 5 bubbles , 10 Jul 2016 | Read review
5 of 5