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Melia Hanoi

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Melia Hanoi
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1,599 Reviews from our TripAdvisor Community

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Showing 1,121: English reviews
Adelaide, Australia
Reviewed 5 September 2015

I enjoyed a two night stay in the Melia recently in August 2015. I occupied a single room on the 5th floor overlooking the city. The room was most comfortable - the best being the bed - it is the most comfortable I have ever experienced!. The staff were excellent and very helpful and considerate when solving a problem. Food...

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Helpful?
1Thank christobel807
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, We very much appreciate your kind comments regarding your stay at Melia Hanoi. It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. For all the entire staff of Melia Hanoi, it will be...

Copenhagen, Denmark
Reviewed 29 August 2015

No pool WiFi, staff did not act according to this being a 5 star hotel and it took 5 hours from calling reception to request a bottle of shampoo that housekeeping forgot to Refill, for me to receive it. Only when i went down to ask why i hadnt yet received it did they bother bring it up. Staff did...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Stephan M
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, First of all, I would like to thank you for taking the time to complete our satisfaction survey as well as to post a review on Tripadvisor. I am very sorry and concerned about the inconveniences suffered during your stay. This is absolutely not the kind of service our associates are requested to provide and I would...

Madrid, Spain
Reviewed 25 August 2015

We stayed at Meliá Hanoi for 2 nights in August and it simply exceeded our expectations. When we arrived early in the morning from an international and long flight from Spain they had our room ready, and not only this but also they upgraded us to the next room category! It was our Anniversary and they greeted us with a...

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Helpful?
Thank Polvidi
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, On behalf of myself and all the staff of Melia Hanoi, I would like to thank you for having chosen us as a destination to celebrate your Anniversay, as well as for taking the time to post your comments on Tripadvisor. It is a pleasure for us to know that your stay in our hotel was an...

Reviewed 21 August 2015 via mobile

Was on business trip Clean and luxurious rooms Good was room with shower Centrally located with shop Near area Helpful staff want to help Price reasonable About 45 min from airport Good and comfy bedding Large and spacious rooms Will visit again

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Helpful?
Thank 361,122
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, Thank you very much for choosing us as your “home away from home” and for your great review. Your positive comments will help us with our continuing effort to improve the service quality for our guests. Thank you again for sharing your experience, and we look forward to serving you in the future. Best regards, Nguyen Lien...

Singapore, Singapore
Reviewed 20 August 2015

I stayed here last year and expected a good experience. There were many good points for this newly renovated hotel - like clean facilities, good breakfast, helpful staff, good wifi connection etc. However, there were also a few minor letdowns and one major grouse. The minor ones were like the inadequate shower gel, poor bed quality with mattress sagging quite...

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Helpful?
2Thank Allkuans
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, Thank you very much for choosing us as your “home away from home” and for your comments about our hotel facilities and services. I am very sorry to hear that we have not covered your expectations and your second stay with us was not as expected. The opinion of all our guests is very important for us;...

Peterborough, United Kingdom
Reviewed 19 August 2015

Nothing to say really because we stayed two nights here and it is a great hotel bang in the right postion in town to go places, food amazing you have to try it. staff I would give 11 out of 10 they are so good and when you get to your room you just go wow I'm here to stay...

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Helpful?
Thank Karen P
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, Thank you very much for choosing us as your “home away from home” and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved...

London, United Kingdom
Reviewed 15 August 2015

Amazing hotel, after staying in six other hotels during our trip the Melia outshone all by far. Have stayed in 5 star hotels around the world and live in London, compared to London hotels of the same quality you just cannot beat the value for money that this hotel offers. Rooms are decorated beautifully, staff are helpful, corridors smelt amazing....

Review collected in partnership with Meliá Hotels International
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Thank naynayEssex
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, I would like to thank you in the name of all Melia Hanoi staff for your feedback. We are really proud that you had such a wonderful experience and our hospitality met your expectations.It is very important for us to know that we made your stay unique. Your positive comments will help us with our continuing effort...

Copenhagen, Denmark
Reviewed 11 August 2015

The Melia looks impressive and can also offer good things. The pool is nice on a hot summer day, although it is small. The pool staff seemed like they couldn't care less about the guests, but we did manage to get towels after all. We stayed at a room with "Level" privileges. The lounge on 20th was closed for renovation...

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Helpful?
Thank mkabell
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, First of all, I would like to thank you for taking the time to give us a feedback on Tripadvisor as well as answer to our Satisfaction Survey. I am truly sorry for your experience at the pool. Actions have been taken to avoid similar situation to happen in the future. As you know we are now...

Invercargill, New Zealand
Reviewed 10 August 2015

I really enjoyed my stay here with my husband And my sister and her husband, The only thing that was small in the whole experience was the size of the swimming pool clean well maintained just small. I would happily return, the staff were polite, well skilled, nothing was an issue. They understood English well and were able to respond...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank 728clarkb
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, I would like to thank you for having choosing us during your visit to Hanoi. It is always a pleasure to receive such positive feedback. Your positive comments will help us with our continuing effort to improve the service quality for our guests. Looking forward to welcome you back to Melia Hanoi. Kind Regards, Nguyen Lien Huong...

Vienna, Austria
Reviewed 9 August 2015

We stay two nights in the hotel right in downtown Hanoi. Great service, very good breakfast and nice facilities. Highly recommended if you don't like bad surprises. The nice thing is that combine both features: western comfort with a quite nice southeast Asia atmosphere.

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1Thank AldoMF
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, It is a pleasure for us to know that you have a good experience during your stay at Melia Hanoi. We are proud to know that you had a good stay with us and I am delighted with your comments about the staff, do not hesitate that I will share them with the entire team. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The luxurious Meliá Hanoi is located right in the city center of Hanoi, the diplomatic & financial district and close to the main tourist attractions: Quan Su Pagoda (100 m), Hanoi Grand Cathedral (500 m), the Hoan Kiem lake (500 m), the Opera House (500 m) and the Ho Chi Minh Mausoleum (1,5 km). The Hanoi Metropole Center and the International Center are located at 500 m distance, the Daeha Business Center is 3 km away. While in Hanoi, visit as well other nearby points of interest, such as: Han (28 km), the Perfume Pagoda (70 km), the ancient capital city Hoa Lu (100 km), Tam Do mountain resort (100 km) or the Halong Bay - one of the world's natural wonders and a UNESCO-designated World Heritage Site -. The hotel is well communicated by train (500 m) and airplane; the International Airport of Hanoi is 28 km away. ... more   less 

Additional Information about Melia Hanoi

Address: 44 Ly Thuong Kiet Street, Hanoi 001235, Vietnam
Region: Vietnam > Hanoi
Price Range: $133 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Hanoi 5*
Number of rooms: 306
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Cancelon, Travelocity, Agoda, Hotwire, Orbitz, HotelQuickly and Priceline so you can book your Melia Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Hanoi Hotel Hanoi
Sol Melia Hanoi
Hanoi Sol Melia
Melia Hotel Hanoi
Hotel Style:
#15 Luxury Hotel in Hanoi
#25 Spa Hotel in Hanoi
#25 Business Hotel in Hanoi
#43 Romantic Hotel in Hanoi
#45 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Melia Hanoi staff and other travellers.
9 questions
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Questions? Get answers from Melia Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for quieter side of the hotel - we missed that tip. The bar is noisy and you can hear it if you're on that side of the hotel.”
 of 5 bubbles 576christav, 11 Feb 2017 | Read review
“Anything over 15 floors offers a good view.”
 of 5 bubbles paulsO7881DN, 8 Feb 2017 | Read review
“Request an upper floor. Book a larger room. Join the Melia Club for some extras.”
 of 5 bubbles jg20001, 1 Feb 2017 | Read review
“Haven't had a bad room on any of three sides....”
  • A view from room on the 11th floor of the Melia, on a gray and rainy January day in Hanoi!!
 of 5 bubbles S7117YWjohnk, 17 Jan 2017 | Read review
“Our studio suite was excellent.”
 of 5 bubbles saigondave, 16 Jan 2017 | Read review
5 of 5