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Sunway Hotel Hanoi

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#111 of 573 Hotels in Hanoi
Certificate of Excellence
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649 Reviews from our TripAdvisor Community

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Showing 532: English reviews
Yorkshire
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 October 2016

Stayed here 3 nights at the beginning of our holiday - everything was fine, room , service,food. Ate here first night due to having not yet got our bearings and not wanting to venture too far. Was a little pricey but thats hotels for you. once we got our bearings we ate in the town centre which was a way... More 

Helpful?
Thank daisym
SunwayHotelHanoi, The Sunway Hotel Hanoi Management Team at Sunway Hotel Hanoi, responded to this review

Dear daisym , Thank you for taking the time to share your experience with us. We appreciate your feedback very much since it will enable us to further improve our services. We hope to be able to welcome you back to our hotel in the near future. Best Regards, The Sunway Hotel Hanoi Management Team. More 

Auckland Region, New Zealand
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 October 2016

For our first hotel in Vietnam we found it pleasant clean and a little old worlde. The staff were great very friendly a helpful. The bar in the lobby was pleasant and offered happy hour each day from 4pm were drinks were buy one get one free, you also got small plates of bar snacks. Rooms were a good size... More 

Helpful?
1 Thank Robert L
SunwayHotelHanoi, The Sunway Hotel Hanoi Management Team at Sunway Hotel Hanoi, responded to this review

Dear Mr. Robert L, Thank you for your valuable comment and feedback. We are very grateful for your appreciation of our services and always a great pleasure and rewarding to receive positive comments. We hope to see you again soon. Best Regards, The Sunway Hotel Hanoi Management Team. More 

Brownsville, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2016 via mobile

Loved our stay at the Sunway Hotel in Hanoi as part of a Gate 1 Tour. Great breakfast daily, clean rooms, great AC, and very helpful staff. Great location to local places to eat. Hope to return again one day.

Helpful?
Thank Dan V
SunwayHotelHanoi, The Sunway Hotel Hanoi Management Team at Sunway Hotel Hanoi, responded to this review

Dear Dan V, Thank you for your support and wonderful reviews on Tripadivsor. We are happy that we have made the difference and you have found much satisfaction during your stay with us. We look forward to have the opportunity to welcoming back to our hotel in the near future. Best regards, The Sunway Hotel Hanoi Management Team More 

Level Contributor
6 reviews
3 hotel reviews
Reviewed 24 September 2016 via mobile

Hotel with very good conditions, nice rooms and very good breakfast on the positive site. On the other side the gym is very simple and has no pool. The location of the hotel is very good and it's possible to go to the city center and the "old" part of the town walking.

Helpful?
Thank Fernando L
SunwayHotelHanoi, The Sunway Hotel Hanoi Management Team at Sunway Hotel Hanoi, responded to this review

Dear Mr. Fernando L , Thank you for your kind comment on Tripadvisor about our hotel. Your comment will help us to better our service for the future. We look forward to welcoming you again to our hotel. Best Regards, More 

Kansas City, Missouri
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 September 2016

Nice Hotel. it looks old but it is still good. Since Vietnam is hot and extremely humid, it is easy to feel a humid smell all over around. Pleasant stay, busy dinning room for breakfast on the dates we were there,

Helpful?
Thank marthalu10
SunwayHotelHanoi, The Sunway Hotel Hanoi Management Team at Sunway Hotel Hanoi, responded to this review

Dear marthalu10 , Thank you for your comment on Tripadvisor. Hope you have enjoyed your stay with us. Wish you all the best and look forward to seeing you again in our Hotel. Best Regards, More 

usa
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 September 2016 via mobile

Nice hotel, super friendly staff, clean, super quiet. Great water pressure and ok breakfast (not the best, not the worse). The location is probably its draw back - not a far walk from old town, but walking in Hanoi is challenging and not exactly enjoyable due to their crazy driving habits. On the other hand, Pho Thin, the BEST pho... More 

Helpful?
Thank usfscuba
SunwayHotelHanoi, The Sunway Hotel Hanoi Management Team at Sunway Hotel Hanoi, responded to this review

Dear usfscuba, Thank you for your valuable comment and feedback. We are very grateful for your appreciation of our services and always a great pleasure and rewarding to receive positive comments. We hope to see you again soon. Regards, More 

North Sydney, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 September 2016 via mobile

Stayed here for a week while teaching at the university. We stayed on the club floor. The rooms are clean and well maintained and every single staff member was helpful above and beyond the call of duty. There is a gym and steam room and sauna but no pool, which would have been lovely after a hot days work. The... More 

Helpful?
Thank marychiarella
SunwayHotelHanoi, The Sunway Hotel Hanoi Management Team at Sunway Hotel Hanoi, responded to this review

Dear Marychiarella , Thank you for your support and positive rating of our hotel. We will definitely share this review our team members. We hope we will have the pleasure of serving you again in the near future. Regards, More 

London, United Kingdom
Level Contributor
76 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 10 September 2016

We stayed for a few nights in August, separated by a trip to Halong Bay. The hotel staff were great - very friendly and helpful. Room for the first stay was ok, and we were upgraded to a much larger room on our return visit, which was appreciated. The hotel has a spa (which we didn't use) but no pool.... More 

Helpful?
Thank GJC50
SunwayHotelHanoi, The Sunway Hotel Hanoi Management Team at Sunway Hotel Hanoi, responded to this review

Dear CJC50, Thank you for taking the time to share your experience with us. We appreciate your feedback very much since it will enable us to further improve our services, facilities and focus on staff training. We hope to be able to welcome you back to our hotel in the near future. Regards, More 

Cambridge, England
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 7 September 2016

Stayed here for 3 nights at the start of our tour. Approximately 45 minutes from the airport. Bright, clean hotel with very friendly, helpful staff. The room is of a reasonable standard showing some signs of wear and tear but nothing too bothersome. Good powerful shower. One bath towel and small hand towel each. No bathrobes or face flannels provided.... More 

Helpful?
Thank Pernickety
SunwayHotelHanoi, The Sunway Hotel Hanoi Management Team at Sunway Hotel Hanoi, responded to this review

Dear Pernickety, Thank you for your valuable comment and feedback. We are very grateful for your appreciation of our services and always a great pleasure and rewarding to receive positive comments. We hope to see you again soon. Regards, More 

Oxfordshire, England
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 August 2016

We stayed at the Sunway for 4 nights while we visited Hanoi. The rooms were mid sized and very comfortable. The hotel arranged interconnecting rooms for us and our grown up children. The breakfasts were great - very varied and catering for all nationalities. The staff were lovely and attentive. We had one evening meal in the restaurant. The food... More 

Helpful?
Thank FamilyHem
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear FamilyHem, Thank you for your kind comments and great to know that you appreciated our comfortable room, great breakfast and lovely & attentive staff. Thank you for staying with us and we look forward to serving you again soon. General Manager. Sunway Hotel Hanoi More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $72 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
TripAdvisor is proud to partner with Expedia, Asiatravel.com Holdings, Travelocity, HotelTravel.com, Agoda, Booking.com, Hotels.com and Priceline so you can book your Sunway Hotel Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#34 Luxury Hotel in Hanoi
#43 Spa Hotel in Hanoi
#58 Business Hotel in Hanoi
#65 Family Hotel in Hanoi
#66 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Hanoi staff and other travellers.
11 questions
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Kuala Lumpur, Malaysia
2 months ago
Sedlescombe
1 month ago

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Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors give the chance of a better view”
 of 5 bubbles K4420JFjohns, 14 Nov 2016 | Read review
“Ask for a room that doesn't face a concrete wall!”
 of 5 bubbles juliejt, 28 Oct 2016 | Read review
“You should be book the room with high floor”
 of 5 bubbles Psillou2n, 26 Oct 2016 | Read review
“Double glazing means rooms are quiet, but choose 7th floor and below at the back for best quality.”
 of 5 bubbles 516mykec, 4 Jul 2016 | Read review
“Try for rooms at back and higher up.”
 of 5 bubbles lizandianp, 7 Jun 2016 | Read review
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