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Sunway Hotel Hanoi

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#106 of 580 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sunway Hotel Hanoi
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711 Reviews from our TripAdvisor Community

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Showing 586: English reviews
Malibu, California
Reviewed 2 October 2015 via mobile

This hotel was our final hotel for three nights on our tour are five different stops in Vietnam. It is a very cute boutique style hotel that is kept very clean and decorated beautifully. The rooms are nice and clean and they have a great breakfast. Just a FYI they do not have a pool. This hotel has the best...

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Helpful?
Thank rshaneel
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear rshaneel, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi and it is so rewarding to know that you appreciated the beautiful decoration, nice and clean room, great breakfast, excellent staff and great location. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon. George Teh...

Burgundy, France
Reviewed 29 September 2015 via mobile

3D2N - stayed with my family in a big tour group. Overall: 8/10. Great impressing when check-in with warm welcome from front desk and bell team. Room have a comfortable capacity with fully facilities. Lobby was perfect with widely areas. Breakfast was great with a lot of choices: I love Pho Ga station. However, I would like to suggest you...

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Helpful?
1Thank Mattias009
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Mattias009, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi and the staff. We are delighted that you enjoyed everything our team provided for you, from the great breakfast with a lot of choices to comfortable room with fully facilities. Thank you for your suggestion on our breakfast. We have passed this our...

Ho Chi Minh City, null, Vietnam
Reviewed 28 September 2015

I did stay here one night in my trip and It has been a very wonderful memory I have had during my trip. The room is very wonderful with full of city view where I can enjoy all of them. The breakfast is so plentiful from Asian food to Japanese food as well European food that can be suitable for...

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Helpful?
1Thank PhanLamITT
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear PhanLamITT, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are delighted that you enjoyed our excellent service, wonderful room with its excellent city view, the wide selection at our international buffet breakfast and the quiet and peaceful atmosphere.. Thank you again for choosing Sunway Hotel Hanoi and we look forward to...

Santa Cruz, California
Reviewed 27 September 2015

Breakfast was good. Staff was ok, but just a bit to pushey. Especially when my girlfriend got sick. I get it, you need the room. But it said check out at 12 and you made us wait in the lobby at 11 for our transfer to the airport that was coming at 230. Give her a little bit of rest...

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Helpful?
Thank AustinLeach
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear AustinLeach, We thank you for taking time to write a review about our Hotel and apologise for not being more sensitive to your girlfriend’s health condition on the day you were checking out. I am sure if our staff handling the check-out had known, we would have allowed some flexibility in extending the check-out time which we have done...

dallas
Reviewed 16 September 2015

Booked for three nights through a tour group and appreciated the staff. The rooms are more than adequate since not much time is spent in them. The wi-fi leaves a little to be desired but is acceptable for most business. Not much of aview from our room (503). The restaurant breakfast is well rounded with plenty of choices. The area...

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Helpful?
Thank bstdflsh
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear bstdflsh, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi and the staff. We are delighted that you enjoyed everything our team provided for you, from the excellent breakfast to our friendly staff. It has been our pleasure serving you and thank again for choosing Sunway Hotel Hanoi. We look forward to serving...

Bourne End, United Kingdom
Reviewed 11 September 2015

Stayed here as part of a tour, it has everything you need but is nothing to get excited about. The room decor is best described as bland, typical of an international business hotel, but it's all looking rather tired and worn - chipped furniture, chrome wearing off the bathroom fittings, grubby shower curtain etc. Breakfast was good but no one...

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Helpful?
Thank Oskydog
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Oskydog, We thank you for taking time to write a review about our Hotel and it’s a little distressing that it did not meet with your expectations. You were probably assigned a room which has not been refurbished yet due to the high occupancy. Refurbishment of our rooms is in progress and when completed will give our guests a...

Singapore, null, Singapore
Reviewed 7 September 2015

Was booked into Sunway Hanoi through a tour agency in Singapore and found this hotel to be extremely pleasant. Hotel staff (especially Kelly the receptionist) was incredibly polite and helpful. Doorman James Tan also helped us resolve a taxi overcharging situation which we were really thankful for. The hotel room and toilet were clean and spacious. The air-conditioning was working...

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Helpful?
2Thank Eugene H
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Eugene H, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted to know that you appreciated our excellent service, polite and helpful staff, clean and spacious rooms with great air condition & hot water, morning international buffet with a wide selection of food, good WIFI and reasonable exchange service. Thank...

Swindon, United Kingdom
Reviewed 3 September 2015

Checking in and out was seamless. The staff were all very welcoming and helpful. The room was quiet, large and comfortable. The restaurant was a tad expensive and virtually empty when I was there. The breakfast buffet was superb with food to suit all tastes. There is nowhere in the neighbouring area to eat, but it is an interesting and...

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Helpful?
2Thank kate d
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear kate d, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated our quiet, large and comfortable room, helpful staff and good breakfast buffet with a wide selection.. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving...

Brisbane, Australia
Reviewed 1 September 2015

This hotel was a four star diamond. Excellent food, fabulous staff, very clean rooms that were comfy and roomy with great air con. Location was quite good, and was quiet, plenty of shops and good restaurants only two streets away. The centre of Hanoi was only $3.00 by taxi which was great value.

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Helpful?
1Thank Jeanette O
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Jeanette O, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are very happy to know that you appreciated our excellent service, excellent food, fabulous staff, very clean comfortable rooms with great air condition and good location. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you...

SWEDEN
Reviewed 1 September 2015

Hello to all.Fantastic fast check in by KELLY and DAISY..and all nice staff in reception.. beautiful elegant Hotel Lovely quite Elegant room.Big bed wonderful. Great restaurant and sevice and also from cocktail bar (happy hour too). I only stayed one night but will be back next year i hope.. Thanks to you all. Terence Dollman SWEDEN World traveller.

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Helpful?
Thank top89
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear top89, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted to know that you appreciated our excellent service, fantastic fast check, nice staff, elegant room with wonderful great restaurant and cocktail bar during happy hour. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $83 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Hotwire, Asiatravel.com Holdings, Agoda, TripOnline SA and HotelQuickly so you can book your Sunway Hotel Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#34 Luxury Hotel in Hanoi
#41 Spa Hotel in Hanoi
#57 Business Hotel in Hanoi
#65 Romantic Hotel in Hanoi
#65 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Hanoi staff and other travellers.
11 questions
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Kuala Lumpur, Malaysia
6 months ago
Sedlescombe
6 months ago

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Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“All rooms would offer a very good standard”
312geofff, 22 Mar 2017 | Read review
“high floor”
, 10 Mar 2017 | Read review
5 of 5