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Sunway Hotel Hanoi

794 reviews
#113 of 607 Hotels in Hanoi
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Traveller (255)
Room & Suite (106)
Dining (38)
Overview
  • Excellent26%
  • Very good54%
  • Average17%
  • Poor2%
  • Terrible1%
Travellers talk about
“nice hotel”(43 reviews)
“old quarter”(69 reviews)
“four star”(8 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4.0 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (794)Write a Review
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All reviewsnice hotelold quarterfour starlobby barstayed here for nightsvietnam touropera housethe air conditioningbreakfast buffet isshort stayfrench quarterhotel restaurantcomfortable stayday tourclean roomsphohalong bay
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201 - 205 of 645 reviews
Reviewed 19 December 2015

We stayed here a few odd nights before heading to Sapa and also on our return using one double and one twin bedded room. Reception staff were very helpful and accomadating, especially Kelly with the sparkly bling bling nails (teenage daughter got into chatting..), Harry...More

1  Thank DaisyChain12
Response from SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel HanoiResponded 23 December 2015

Dear DaisyChain12, Thank you for taking time to write such a detailed review about Sunway Hotel. We are glad that you enjoyed your stay and liked the facilities and friendly service accorded to you and your family. We have also passed on your kind comments...More

Reviewed 15 December 2015 via mobile

Room was spacious and clean. Well located with a supermarket and ATM just around the corner. Stayed for four nights and had breakfast included. The staff at breakfast were very friendly and efficient. Had a drink in the bar one night and the one staff...More

1  Thank jmn321
Response from SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel HanoiResponded 16 December 2015

Dear jmn321, Thank you for taking time to write such a detailed review about Sunway Hotel. We are glad that you enjoyed your stay and your appreciation of our spacious and clean room, friendly and efficient staff is great motivation for all of us. It...More

Reviewed 15 December 2015

Limited facilities and lack of manpower. Room is rather spacious but old. I stayed there during my business trip. I stayed at the club floor so essentially service was good. The food at the restaurant was good.More

Thank Kelvin Y
Response from SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel HanoiResponded 16 December 2015

Dear Kelvin Y, Thank you for taking time to write and for your kind comments about Sunway Hotel. We are glad that you enjoyed your stay and appreciated the spacious room, good service and food. It was a pleasure serving you and we look forward...More

Reviewed 9 December 2015

Our room was quite good. Clean room and good bathroom. No noise from outside or other rooms. What we missed was balkony or at least openable windows. Location was little bit remote but it didn't matter because of cheap taxi cars. The staff was very...More

Thank Juha V
Response from SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel HanoiResponded 16 December 2015

Dear Juha V, Thank you for taking time to write such a complimentary review on our Hotel. Our double glazed windows unfortunately cannot be opened. Its purpose is to keep out the noise from outside giving our guests comfortable & quiet rooms. We are also...More

Reviewed 2 December 2015

Out of 5 hotels from Gate1 travel tours, this hotel is my least favorite. There is no bath tub in bath room. The rooms are very small and breakfast is not too great. I suggest Gate 1 travel to change this hotel reservation with others...More

Thank Thin Y
Response from SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel HanoiResponded 7 December 2015

Dear Thin Y, Thank you for taking time to post a review about our hotel. We regret we did not meet with your expectations and hope you will give us another opportunity to serve you better, like all the other guests who have appreciated our...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$52 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Hanoi
#49 Family Hotel in Hanoi
#58 Business Hotel in Hanoi
#63 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$52 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Hanoi
#49 Family Hotel in Hanoi
#58 Business Hotel in Hanoi
#63 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (255)
Room & Suite (106)
Dining (38)
Business Centre & Event Rooms (8)
Family and Play Areas (4)
Questions & Answers
Ask a question
Nick R
18 September 2017|
AnswerShow all 12 answers
Response from Steve H | Reviewed this property |
Hi Nick, not sure where that information came from but that is simply not true. We had eggs and dairy products every morning throughout the hotels in Vietnam. The food is cooked definitely different except the eggs . FYI... More
1
Vote
fatlady66
1 December 2016|
AnswerShow all 6 answers
Response from Bob R | Reviewed this property |
Sorry, I'm not sure about this. I think it's best if you e-mail the hotel direct.
0
Votes
Elissa S
29 October 2016|
AnswerShow all 2 answers
Response from juliejt | Reviewed this property |
Shampoo, conditioner, bath gel, shower cap, toothbrush and toothpaste and razor. Also a hairdryer.
2
Votes
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1234
Room Tips
"because of location dont expect any nice views so choice of room is irrelivant"
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"Great location! Great employees!"
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"Overall it was a nice experience"
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"Book in advance, because the best rooms sold out pretty quickly"
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