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Pullman Hanoi

Booking.comUS$117*
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#96 of 580 Hotels in Hanoi
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Pullman Hanoi
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604 Reviews from our TripAdvisor Community

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Showing 441: English reviews
Reviewed 24 January 2016

November 2015, we attended health symposium at Pullman Hanoi Hotel. We experienced the sweet and spicy taste of Vietnamese Noodle. After symposium, we travelled to Halong Bay by luxurious cruise. So cool.....

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Helpful?
1Thank Okka W
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Okka W, We would like to thank you for sharing your recent experience at Pullman Hanoi. It is our pleasure to know that you had the good business trip and the nice taste of Vietnamese noodle in our restaurant impressed you. And we are happy to learn that your trip to Ha Long Bay was also memorable. Kindly rest...

Reviewed 18 January 2016

Reception: Good and Attentive. Concierge: Prompt and helpful. Internet : about 3 Mbps wifi. Not bad. Food : Good spread for breakfast Bed : No double/queen/king bed. So they upgraded me and put 2 twins together. Comfortable bed from Accor as always. Toilet : Not all accessories provided - no shaver. The flow of water is not good so after...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Stanley E
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Stanley E, We would like to thank you for reviewing your recent stay at Pullman Hanoi. We are glad to receive your compliments on the hospitality and attentiveness from our Front Desk associates, the varied breakfast and the comfortable bed. Your positive comment will be shared among the team and surely it will motivate them much to maintain the...

Ostend, Belgium
Reviewed 18 January 2016 via mobile

We stayed begin January 2016 for 5 nights at the Pullman Hanoi. All Staff were friendly and very helpful. Our room was very clean and the breakfast was TOP with a large selection of cold and hot food, delicious fruit, good coffee,... We booked an executive room which gave us access to the hotel's executive lounge. The executive lounge offered...

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Helpful?
1Thank AnneS1967
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear AnneS1967, We would like to thank you for choosing Pullman Hanoi as the accommodation during the first days of the new year and taking the time to share your feedback with us. We are please to read that you had an enjoyable stay and appreciated the hotel location wise and the provided services such as the clean and comfortable...

Reviewed 15 January 2016

My first time in Hanoi I wanted a recognisable brand. However this time the pullman didn't deliver and I wouldn't stay there again. The lobby reeked which I didn't understand. The rooms were ok, standard, poolside needed a refresh. Location seemed good but maybe not for the tourist bracket.

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Helpful?
Thank Shayanhk
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Shayanhk, Thank you very much for taking the time to share with us your first experience at Pullman Hanoi. We regrettably noted your dissatisfaction and would like to apologize for any discomfort caused to you. Regarding the smoky smell in the lobby, it was caused by the some officers working for some companies which are located from the 3th...

Kavala, Greece
Reviewed 13 January 2016

Very nice and modern hotel. A bit far from the center but it is easy and very cheap to get a taxi from any place to any place in Hanoi. Rooms are very spacious and clean. The bathroom is nice but there is no bathtub. There is free internet throughout the hotel. Breakfast is very very good and staff is...

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Helpful?
3Thank JohnK2006
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear JohnK2006, We would like to thank you for taking the time to share your feedback on your recent experience at Pullman Hanoi. We are glad to read that you enjoyed the stay and appreciated the hotel facilities and the hotel services. Your comment on the good quality of the breakfast and the attentiveness and helpfulness of the staffs in...

Athens, Attiki, Greece
Reviewed 6 January 2016

this hotel could be better but for now it is not. the staff at the front desk looked like trainees. they gave me a smoking room without asking and it smelt awfully. the whole smoking floor smelt badly actually. the lobby area is big but empty.the breakfast and dinner buffet was very good. as far as the location is concerned...

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Helpful?
Thank Riana M
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Riana M, We would like to express our thank for the time you spent on reviewing the recent experience at Pullman Hanoi. It is with our sincere regret to note your dissatisfaction on the room condition as it involved with the smoke and kindly allow me to convey to you our apology for the inconvenience you had been through...

Vienna, Austria
Reviewed 4 January 2016

I travelled with a group. Check in was smooth, service excellent.The room I stayed in was fine, no complaints. Breakfast buffet rich and abundant. Also there is a free minibar stocked with soft drinks and beer. Moreover there was an abundant fruit basket and a free minibar, stocked with water, coke, and beer. Some members of the group complained about...

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Helpful?
Thank Reismeeuw
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Reismeeuw, We would like to sincerely thank you for choosing Pullman Hanoi as the accommodation during your holiday in Hanoi and taking the time to share your feedback with us. It delighted us to read through your detailed feedback and know that you much enjoyed the stay and highly appreciated the hotel services and the hospitality from our associates....

Bern, Switzerland
Reviewed 30 December 2015

Having stayed in other Pullman hotels around the world, the Pullman Hanoi is a slight disappointment (especially with our stay at the Pullman Phuket Arcadia fresh in mind). The reception and lobby area are quite impressive and seem to be relatively new (in comparison to the rest of the facilities). Upon check-in we were greeted by a very friendly front...

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Helpful?
Thank Dennis N
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Dennis N, We would like to thank you very much for taking the time to share very detailed feedback on your recent experience at Pullman Hanoi. We are glad to learn that you appreciated the hotel gym, the complimentary and daily replenished mini-bar, the varied breakfast and the professional hospitality and the helpfulness of our associates, particularly the Front...

Macau, China
Reviewed 28 December 2015 via mobile

Non-smoking rooms still smell like smoke; had to pay for more water; very old all-around; I'd recommend looking at other options around Hanoi especially for this price point; overall, the hotel leaves a lot to be desired and I wouldn't stay here again.

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Helpful?
Thank Kyle T
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Kyle T, Thank you very much for taking time to share your experience with us on this website. We are regrettable to note your dissatisfaction on the cleanliness of the guest room and would like to apologize for the inconvenience caused to you throughout the stay. Kindly allow me to provide you some information: As courtesy to other guests...

SINGAPORE
Reviewed 26 December 2015 via mobile

We stayed here for 2 nights in the club room in Dec. The Pullman Hanoi has a bug lobby and a lobby bar but it seem that only every Wednesday there is live band from 7-9pm. Our check in is fast at the club lounge and our executive room is spacious and clean. Although the furniture may not be that...

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Helpful?
Thank ZHANG96
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Zhang96, We would like to express our appreciation for taking the time to review your experience at Pullman Hanoi. With regards to the hotel ambience and facilities, we noted your satisfaction on the spacious guestroom, the fast check-in and the comfort of the Executive Lounge. Your compliments will be shared among the team who will be motivated to receive...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 

Additional Information about Pullman Hanoi

Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Region: Vietnam > Hanoi
Price Range: $117 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Reservation Options:
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Hotel Style:
#23 Business Hotel in Hanoi
#31 Luxury Hotel in Hanoi
#38 Spa Hotel in Hanoi
#61 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Hanoi staff and other travellers.
8 questions
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Questions? Get answers from Pullman Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front of the building face the parking lot and the pool.”
  • bathtub of executive suite bathroom
  • bedroom of the executive suite
  • Vanity area of executive suite bathroom
  • shower stall of executive suite bathroom
  • from the living room looking into the bedroom of the executive suite
  • Half bath in the living room of the Executive Suite
  • Living room of the Executive Suite
  • Free minibar and desk in the Executive Suite
D6QZpaule, 6 Mar 2017 | Read review
“If you are looking to stay out of the crowd then Pullman Hanoi is at its best location”
ajay24arti14, 5 Jan 2017 | Read review
“Top floor rooms”
936andreeab, 2 Jan 2017 | Read review
“great service, good breakfast, clean, highlands coffee at ground floor”
IjuS, 2 Jan 2017 | Read review
“Talk to the staff, they want to help you.”
RupertBear77, 30 Dec 2016 | Read review
5 of 5
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US$117* /night
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TripAdvisorUS$117
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Prices are for 1 room, 2 adults
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