We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

The Hanoi Club Hotel & Lake Palais Residences

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
The Hanoi Club Hotel & Lake Palais Residences
The Hanoi Club Hotel & Lake Palais Residences
Panoramas (10)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

238 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Hanoi Club Hotel & Lake Palais Residences
See the most recent reviews
Showing 197: English reviews
1 review
Reviewed 16 June 2016

The hotel has an excellent location ... a quiet but very closed to the city centre. And it's right next to the West lake. The location is as good as it can get. Where in the world can you get to tee off into the tranquility of the lake?

Helpful?
Thank Charles T
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr. Charles, Thank you so much for taking time to write this review. We are so happy to know that you did have a comfortable stay in our hotel. Thank you for your commend about our location and facilities, we hope next stay you will have enough time to try all our services. We look forward to welcoming you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 June 2016

Third time at the hotel. Living in Hanoi can be quite hectic and sometimes my girlfriend and I just like to feel like we are away and escape when we don't actually have the time to go. Yen Phu is a lovely little neighbourhood/village Price was reasonable for their signature room. Very spacious and clean. Only downside was the breakfast;... More 

Helpful?
Thank mrT4321
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr. Martin, Thank you so much for taking time to write this nice review about our hotel. It is wonderful when we know that you have pleasant stays in our hotel. with reference to your feedback about our breakfast, we will try to diversify the items so as you can feel more comfortable. We hope to welcome your family... More 

Hanoi, Vietnam
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 May 2016 via mobile

i stayed in hanoi club for quiet ling time the facility is little bit old,but still clean.and the price is really reasonable the best thing is the view. it is really fantastic. this hotel is near tay ho which is the biggest lake in hanoi and also it is not far from old quarter street, so if you are a... More 

Helpful?
Thank from_jy
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear _jy Thank you so much for taking time to review our hotel. We are very appreciated to kow that you like our hotel also our service, we will try our best to keep up the good job which we have done. we look forward to welcoming you again soon and wish you always with happiness and sucess. Best Regards, More 

Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 April 2016 via mobile

Ok hotel. Door Guy really helpful and friendly. Reception ok, they made a mistake with our signature room and wanted to put us first in another one. Breakfast limited and quite poor quality. Location nice at the lake but not convenient if you want to visit the old quarter. Their is enough to do in the hotel though. Tennis, driving... More 

Helpful?
Thank Rene M
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr/Ms. Rene, Thank you so much for choosing our hotel and taking time to write this review about our hotel. Firstly, We are appologize for the wrong room we did assign for you due to fully booked, we did upgrade you to our Studio room with more furniture. it made you uncomfortable when you did not like the roomtherefore... More 

København, Staden Kobenhavn, Denmark
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 April 2016 via mobile

We stayed at Hanoi Club Hotel as a couple for 2 nights, and were met by warm and welcoming staff from the reception. We had a city view room; big space, nicely decorated, very clean and fast wifi! I've travelled many parts of Southeast Asia for 1,5 year and was extremely surprised by the good soundproofing; was not able to... More 

Helpful?
Thank TN_nido
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear TN_Nido, Warmest greetings from The Hanoi Club Hotel & Lake Palais Residences! Thank you so much for choosing to stay in our hotel and taking time to write this review. We are apprecated to know that you like our room and our services. especially you commend about our staff. it encourage us to try our best in making our... More 

Hanoi
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 April 2016

The hotel has a very strategic location ... a quiet and somewhat isolated spot but very closed to the city centre. And yes, it's right next to the West lake. The location is as good as it can get. We like the room a lot. Very nice and comfy. I like the activities this hotel offer too. There are super... More 

Helpful?
Thank Kim T
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr. Kim T, Thank you so much for taking time to write this wonderful review about us. We are very happy to know that you like our room, services , the location and our facilities. it is the motivation for us to try our best to give our guests a most pleasant stay in our hotel. We wish you... More 

Glasgow, United Kingdom
Level Contributor
3 reviews
Reviewed 12 April 2016

I chose The Hanoi Club based on my friend's recommendation for my wedding preparation and my husband's family stay during our wedding. We are very pleased with the Club's support for our wedding. The rooms are lovely and tidy, the staff are friendly, supportive and helpful. They seemed to care most about our convenience and our event that they together... More 

Review collected in partnership with this hotel

Helpful?
Thank nguyenphuongthaovnu
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Ms. Thao, Thank you so much for taking time to write this great review. We are so grateful to be a part of your happy wedding. the most wonderful point is we know that you satisfied with all our services. we will pass your good comments to all related staffs to encourage them to keep doing the good job.... More 

Depok
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 April 2016 via mobile

The area around hotel is quite nice, there is lake near hotel and some public areas to go eating and cheap shopping. You can do golf, swimming and even fishing as well in the hotel. And staff is also friendly and helpful.

Helpful?
2 Thank Chatra P
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 April 2016 via mobile

Stayed at the hanoi club for three nights. The location of the hotel is pretty good. It is about a 20 minute walk from Hanoi old city. However, if walking is not your cup of tea then the hotel itself is very accessible by cabs and they are super cheap. It is also super close to the Sofitel which has... More 

Helpful?
1 Thank oksana m
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Melnikova Oksana, Thank you very much for taking time to write this comments about us It is wonderful to know that you like our service, our location and our facilities. your nice comments about our staff are super helpful and friendlyare highly appreciated and this is a key of the hotel success. We will share your comments to our... More 

Denmark
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 March 2016 via mobile

Firstly, let me say that service is on point. We have nothing but positive things to say about the staff. Really friendly and bell service was good. They even called a special airport taxi for the airport at a cheaper price than by regular taxi (250.000 dong compared to about 3-400.000 dong). Facilities in terms of golf, tennis and swimming... More 

Helpful?
1 Thank MikeNygaard
HNC_Manager, Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear MikeNygaard, Warmest greetings from The Hanoi Club Hotel & Lake Palais Residences! Thank you for taking time to review about our hotel. We are so sorry to know that our services are not satisfied you. We also appologize for the misunderstanding that we have a jacuzzi in room, infact our jacuzzi is located in our Sport centre. Regarding to... More 

390 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (108)
Viewed
Room/Suite (20)
Viewed
View from Room (8)
Viewed
Hotel & Grounds (24)
Viewed
Dining (3)
Viewed
Family/Play Areas (2)
Viewed
Pool/Beach Area (12)
Viewed
Bathroom (2)
Viewed
5:49
Videos (1)
Viewed
Other (36)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (249)
Viewed
Amenities (51)
Viewed
Deluxe Room (32)
Viewed
One Bedroom Apartment (49)
Viewed
Pool (13)
Viewed
Dining (13)
Viewed
Signature Room (31)
Viewed
Studio Room (45)
Viewed
The Hotel (15)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (5)
Viewed
Business Centre/Function Rooms (7)
Viewed
Family/Play Areas (4)
Viewed
Room/Suite (9)
Viewed
Pool/Beach Area (2)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hanoi hotels
2.5 km away
Diamond Westlake Suites
Diamond Westlake Suites
#124 of 573 in Hanoi
72 reviews
4.5 km away
La Casa Hanoi Hotel
La Casa Hanoi Hotel
#162 of 573 in Hanoi
47 reviews
4.5 km away
The Ann Hanoi
The Ann Hanoi
#62 of 573 in Hanoi
277 reviews
Show Prices
Show Prices
Show Prices
2.6 km away
Hanoi Tirant Hotel
Hanoi Tirant Hotel
#73 of 573 in Hanoi
1,310 reviews
2.1 km away
Somerset West Lake
Somerset West Lake
#164 of 573 in Hanoi
87 reviews
1.5 km away
Fraser Suites Hanoi
Fraser Suites Hanoi
#166 of 573 in Hanoi
69 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 

Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Address: 76 Yen Phu Street | Tay ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $88 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Number of rooms: 130
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Asiatravel.com Holdings, Hotels.com, Agoda, Travelocity, Fastbooking, Booking.com and Priceline so you can book your The Hanoi Club Hotel & Lake Palais Residences reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Hanoi Club Hotel Hanoi
Hotel Style:
#1 Casino Hotel in Hanoi
#38 Business Hotel in Hanoi
#40 Romantic Hotel in Hanoi
#45 Luxury Hotel in Hanoi
#52 Family Hotel in Hanoi
#60 Spa Hotel in Hanoi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Hanoi Club Hotel & Lake Palais Residences staff and other travellers.
4 questions
Ask a question

See all questions (4)

Questions? Get answers from The Hanoi Club Hotel & Lake Palais Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None. Even the suites are dirty with stained carpeting.”
 of 5 bubbles dwalker43, 8 Nov 2016 | Read review
“professional staff, good food & freshhhh”
 of 5 bubbles 815hienn, 15 Oct 2016 | Read review
“High floor is better”
 of 5 bubbles Ann_Tran94, 13 Oct 2016 | Read review
“Westlake View”
 of 5 bubbles daysoff01, 25 Sep 2016 | Read review
“Apartments lake view have the best view”
 of 5 bubbles chiangt926, 24 Aug 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay