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Somerset Grand Hanoi

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$251*
US$113*
US$251*
US$114*
US$251*
US$113*
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Somerset Grand Hanoi
Somerset Grand Hanoi
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631 Reviews from our TripAdvisor Community

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Showing 513: English reviews
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colorado
Reviewed 2 days ago NEWvia mobile

We stayed at this hotel for 2 weeks. Although the apartment itself is quite dated and worn, the staff couldnt be nicer. There was no request unanswered. It was so nice to have a 2 bed 2 bath for my family to live comfortably. The restaurant had a great menu and friendly staff. The pool and gym were very nice....

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Thank lookingforward
New Delhi
Reviewed 4 days ago NEWvia mobile

When we booked our hotel in Hanoi, we were a bit apprehensive and so we're very pleasantly surprised when we arrived at the Somerset Grand Hotel in the French quarter of Hanoi. The front desk staff were courteous and checked us in swiftly - we had arrived early, so they were kind enough to give us an early check in....

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Thank madsethi
Thousand Oaks, California
Reviewed 6 days ago NEW

our first room had cracks on the bath tub,water leaks from the tub and cause wet floors,black moles visible on the walls.Our second room was much better,hairs were found in the bathroom and the room had less foul smells.

Review collected in partnership with this hotel
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Thank Lucy S
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Lucy S Thank you so much for your recent visit to Somerset Grand Hanoi and. I am sorry if we had failed to meet your expectations in certainly aspect of your stay. We take our guest's feedback very seriously and we will certainly look into your feedbacks for further improvements. I would like to assure you that all guests...

Jeddah, Saudi Arabia
Reviewed 1 week ago NEW

I booked a 3 bedroom apartment for the whole family for our 1 night in Hanoi. Location was good, staff very professional and accommodating, connected to a mini-mall that was very convenient and the pool was nice... though unheated.

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Thank richfng
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear richfng First of all, thank you for choosing to spend your family vacation at Somerset Grand Hanoi. It is fabulous to read that you had an enjoyable experience during your recent stay with us! We always do our best to meet the expectations of all our residents. Once again, thank you for your valuable feedback. We look forward to...

Auckland, New Zealand
Reviewed 1 week ago

Fantastic service, great location, in room dinning great value, pool was good for my children, gym was great lots of equipment. Very close to a supermarket the free shuttle bus to district one was a bonus

Review collected in partnership with this hotel
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Thank martinanthonyb
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear martinanthonyb What a wonderful review about your recent stay at Somerset Grand Hanoi! Thank you for your positive review on our service, location and facilities. We always strive to provide our guests with the best possible service and memorable experiences. Your kind words and compliments are huge motivation for us. Once again, thank you for choosing us and your...

Reviewed 1 week ago

Excellent location, close to the city centre. Staff very friendly and the rooms are clean. The Breakfast is large and adequate. The restaurant has a moderate menu. There is a small Super market in the ground floor and also a few restaurants. Over all a plesant stay.

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Helpful?
Thank Falguni B
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Falguni B Thank you so much for taking the time to write the review about your stay at Somerset Grand Hanoi. It is fabulous to read that you had an enjoyable experience! We always do our best to meet the expectations of all our residents. Thank you also for recognizing the service of our associates. Once again, thank you...

Hanoi, Vietnam
Reviewed 1 week ago

Excellent location close to city centre, very good restaurant, rooms are old but kept very clean. Friendly well trained staff. Good value, very good facilities with supermarket on site. Fast wi-fi service.

Review collected in partnership with this hotel
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Thank Johnsoco
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Johnsoco It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi. Thank you so much for your excellent review and recommendation. Among all, thank you for recognizing the service of our associates. Your compliments are huge motivation for us. At the same time, I am most pleased to share that we will be...

Singapore, Singapore
Reviewed 2 weeks ago

Reliable Somerset property but nothing to shout about. Service was good overall but property need updates, especially the musky smell of the carpet. Also, good if there are non-smoking apartment for short term guests especially, the cigarette smell in my apartment is horrible. Breakfast is so-so.

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Thank KamalMamat
NLDung, Manager at Somerset Grand Hanoi, responded to this review

Dear KamalMamat, Thank you for sharing your current stay experience and for recognizing our service. We are very glad to share with you that we are undergoing a minor refurbishment at our residences mainly bathrooms, some loose furniture as well as floor lift lobby to enhance your stay experience with us. We also consider to increase non-smoking apartment to about...

New York City, New York
Reviewed 2 weeks ago

The accommodation is spacious and centrally located within walking distance of the main shopping areas. There is a well stocked mart on the ground floor that provides all the basics and more and this coupled with the cafes and other establishments ensure that you do not have to go far for food or a haircut. The Jaspas restaurant on the...

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Helpful?
Thank kkthapar
NLDung, Manager at Somerset Grand Hanoi, responded to this review

Dear kkthapar, Thank you for sharing your current stay experience at Somerset Grand Hanoi. I'm very happy to hear that you enjoyed food and service at Jaspas restaurant. Your special mentioned of our spacious and well equipped apartment, facilities, shopping arcade on the ground floor and strategic location is most encouraging. At the same time, I am glad to share...

Christchurch, New Zealand
Reviewed 2 weeks ago

We spend 10 nights in this property over the course of our recent family holiday in Vietnam. The overall experience was very satisfactory due to the good sized apartments and the good standard of daily housekeeping. The hotel is in places a little run down and in need of some updating, but generally it represents good value especially for families...

Review collected in partnership with this hotel
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Thank Rhys B
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Rhys B First of all, thank you for choosing to spend your family vacation at Somerset Grand Hanoi. It is fabulous to read that you had an enjoyable experience during your recent stay with us! We always do our best to meet the expectations of all our residents. For this reason, I am pleased to share that we will...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $155 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Grand Hanoi 4.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Hotel Style:
#19 Luxury Hotel in Hanoi
#28 Family Hotel in Hanoi
#35 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset Grand Hanoi staff and other travellers.
13 questions
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Questions? Get answers from Somerset Grand Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Let the sun in to the room or air the room out, the musky smell is not so welcoming to the tiresome travelers”
lucysK6749CU, 20 May 2017 | Read review
“ask for high floor.”
Johnsoco, 14 May 2017 | Read review
“Select a room at the rear away from the main street as a loudspeaker blares propaganda early morning. The windows are not sound proof”
kkthapar, 9 May 2017 | Read review
“Gt a room on a higher level because street noise can be quite loud at the lower levels (depending on what you are used to). be aware that some rooms and some floors of the hotel are smoking friendly, so specify whether you do/don't want a smoking room.”
RhysB519, 7 May 2017 | Read review
“Ask High Floor for a Hanoi City View”
shabulee, 24 Apr 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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