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Somerset Grand Hanoi

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558 Reviews from our TripAdvisor Community

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Showing 461: English reviews
UK
Reviewed 24 July 2016 via mobile

We stayed here for 4 nights and enjoyed our stay in a 2 bedroom apartment. The gym is well equipped and there is a pool/table tennis table. The swimming pool is a great size for swimming and leisure and there are 2 tennis courts (which we didn't use). Restaurant is good quality and there is a mini mart next door....

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Helpful?
Thank Nicola S
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Nicola5 Thank you so much for your recent visit to Somerset Grand Hanoi. What a wonderful review to read and I am so pleased to hear that you had an enjoyable stay with us. Particularly, I am very appreciative with your personal recommendation and this is exactly what we always strive for to provide our guests the highest standard...

Bengaluru, India
Reviewed 22 July 2016

Somerset Grand Hanoi is well located in the Old Quarter of Hanoi, near the lake and historic attractions. It is in the middle of the shopping areas including branded malls making it an interesting experience for all. The Night market is also near the lake, close to the Somerset Grand Hanoi. It has a restaurant on site, and Swimming Pool,...

Review collected in partnership with this hotel
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Helpful?
Thank vikram280
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear vikram280 Thank you so much for sharing your recent experience at Somerset Grand Hanoi, a great compliment to hear from our guests like you that Somerset Grand Hanoi is superb value for money and a truly comfortable experience! You are very right pointing out that Somerset Grand Hanoi has one of the best location in town where places of...

Perth, Australia
Reviewed 21 July 2016

We stayed here as a stopover on the way to Nha Trang from Laos. This hotel was excellent. It was a 2 bedroom apartment with a kitchenette and washing machine. Breakfast was awesome with a huge variety of food. Location in the Old Quarter was really good. There is a large supermarket on the ground levels attached to the hotel...

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Helpful?
Thank Intanboy
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Intanboy Thank you so much for your positive impressions of your recent visit to Somerset Grand Hanoi. I am so glad to learn that our service, strategic location and facilities are meeting your expectations. Your kind words is very encouraging and motivates us to do better. I truly appreciate your personal recommendation and your invaluable support to our Ascott...

Reviewed 21 July 2016

Stayed with wife and 3 teem daughters for 1 night. Staff was very helpful and actually got us out of a jam when we forgot a suitcase in a cab we took. Rooms are spaciuos but are a bit old. Clean environment and nice pool.

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Helpful?
Thank ddreyer69
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear ddreyer69 Thank you so much for taking the time to write this review. I am so happy to hear that our associates managed to get you out of traffic jab. Thank you for recognizing the service of our associates and we are humbled by your compliments. At the same time, I am most pleased to share that we are...

Seoul, South Korea
Reviewed 19 July 2016

We had an amazingly pleasant stay on our 4 day work trip to Hanoi. The staff is ever helpful and kind with always a smile on their face and some nice small talk if you wish it. The location is great and you can get anywhere downtown within 10-15 min taxi max. The pool, gym and hotel bar are all...

Review collected in partnership with this hotel
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Thank 161andreas1989
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear 161andreas1989 What a fabulous review you have shared about your recent stay at Somerset Grand Hanoi! I am so happy to learn that you had an amazing stay with us and you enjoyed every aspect of your stay! The best compliment we had when we learn our valued guests like yourself will be returning to stay with us! And,...

Nottinghamshire, United Kingdom
Reviewed 18 July 2016

We had a two bed two bathroom apartment. Pool area was great room was very clean breakfast resident rate was excellent close to old quartet lovely staff all good value good for group stay Internet was free and good

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Thank isabelrush
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear isabelrush Thank you so much for sharing your positive impression of your recent stay at Somerset Grand Hanoi. I am very happy to read that you enjoyed every aspect of your stay with us and particularly we are very thankful you mentioned good value as this is what we always strive for. Thank you also for recognizing the service...

India
Reviewed 16 July 2016

Location : it is very well located near the old quaters. you are a short ride away from most of the main activities and sight seeing around here. mausoleum, one pillar pagoda, cathedral, shopping streets, the lake. be sure to take a electric buggy trip around from the lake and also the water puppets show. Staff : very courteous and...

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Thank Bhavik68
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Bhavik68 Thank you so much for sharing your recent experience at Somerset Grand Hanoi, a great compliment to hear from our guests like you that Somerset Grand Hanoi is a "Home Away From Home". I am so happy to read that our service, apartment, facilities and location are meeting your expectations. Your compliment is certainly motivate us to work...

Reviewed 10 July 2016 via mobile

We stayed for 2 nights in a 2 bedroom apartment after our trip to Halong Bay. Nicely appointed and roomy apartments and clean. Breakfast at Jaspas was included in our package and the food was good. We also had dinner at Jaspas last night and it was pretty enjoyable. But best of all was the helpful service of the travel...

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Helpful?
Thank Teerex100
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Teerex100 First of all, thanks a lot for having chosen Somerset Grand Hanoi in Hanoi after your trip to Halong Bay and for sharing a positive review with us on TripAdvisor. It is so wonderful to hear that you enjoyed your stay thoroughly. We are delighted to have met your expectations in service, facilities, cleanliness, breakfast, food served at...

Melbourne, Australia
Reviewed 9 July 2016

We stayed in a 2 bedroom apartment for 4 nights and really enjoyed our stay. The rooms very comfortable and the breakfast was good. Downstairs there is a supermarket which is very handy. Probably the only feedback I would offer is there are not enough pool beds and the pool area could be freshened a little bit. Pool was deep...

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Helpful?
Thank Chris W
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Chris W Thank you so much for sharing your recent experience of our Somerset Grand Hanoi. I am delighted to hear that you enjoyed every aspect of your stay with us. We are very honored and humbled to hear your compliments on our apartment, breakfast and location. At the same time, we have noted your constructive feedbacks on the...

Ho Chi Minh City, Vietnam
Reviewed 5 July 2016

The apartment has fully equipped: kitchen, big fridge, washing machine, iron. The bed and pillow were soft and comfort. Central location in Hanoi Tower, in walking distance to Sword Lake. There is a supermarket at ground floor and restaurants

Review collected in partnership with this hotel
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Helpful?
Thank Minh N
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Minh H Thank you so much for your recent visit to Somerset Grand Hanoi. What a wonderful review to read and I am so pleased to hear that you had an enjoyable stay with us. Particularly, I am very appreciative your comment "Great Value For Money" and this is exactly what we always strive for to provide our guests...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $123 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Grand Hanoi 4.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Hotel Style:
#17 Luxury Hotel in Hanoi
#28 Family Hotel in Hanoi
#35 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset Grand Hanoi staff and other travellers.
13 questions
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Questions? Get answers from Somerset Grand Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perhaps being on a higher floor would be quieter.”
 of 5 bubbles ExJen, 14 Jan 2017 | Read review
“The streets of Hanoi are very noisy, so requesting a high room means less road traffic noise at night.”
 of 5 bubbles lemongrassZ, 13 Jan 2017 | Read review
“Traffic noise is horrendous so suggest a high room - at least floor 16”
 of 5 bubbles Frequenthoteluser101, 9 Jan 2017 | Read review
“Clean and tidy”
 of 5 bubbles se0ngb0ng, 3 Jan 2017 | Read review
“Higher floors better”
 of 5 bubbles DavidAsh, 2 Jan 2017 | Read review
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