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Somerset West Lake

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#156 of 574 Hotels in Hanoi
Certificate of Excellence
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88 Reviews from our TripAdvisor Community

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Showing 73: English reviews
Victoria, Canada
Reviewed 5 days ago NEWvia mobile

Was really satisfied with our stay at this property :) great value for money! All rooms are equipped with wifi, and we were fortunate enough to get upgraded to a deluxe room! Staff were warm, helpful and friendly. Would definitely stay again :)

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Helpful?
Thank Serene G
Seoul, South Korea
Reviewed 1 week ago

If biz trravler, I strongly recommend somerset . In Hanoi, 3 Somerset. Hoa binh, Westlake, grandplaza. In my experience, Hoa binh and westlake is good for biz traveler. (Also good for family traveler). Hoa binh has indoor swimming pool and sauna. West lake is outside pool and no sauna. I think, i recommend somerset westlake in hot weather if you...

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Helpful?
Thank keyong-don p
James L, General Manager at Somerset West Lake, responded to this review

Dear keyong-don p, Thank you for sharing your stay experience. It is great to have you stay with us. We are thankful of your compliments of our serviced residence in Hanoi. We look forward to welcoming you again soon. Sincerely, James LIM General Manager

Reviewed 2 weeks ago

The staff are really friendly, accommodating and helpful especially on special requests. Special mention to Ryan one of the cheerful front desk officers during my stay. The room was cleaned everyday...

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Helpful?
Thank Soline l
James L, General Manager at Somerset West Lake, responded to this review

Dear ggdfe d, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Sincerely, James LIM

Reviewed 3 weeks ago via mobile

We had a great stay at Somerset. It may be far from the tourist spots but they have a shuttle to bring/fetch you. The rooms are huge, clean and fully equipped. Breakfast is just right and complete. The staff are most helpful and fast with your requests. Overall, a great place to stay even if a bit away from the...

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Helpful?
Thank Mimi F
James L, General Manager at Somerset West Lake, responded to this review

Dear Mimi F, Thank you for sharing your stay experience and giving us a 5-star rating. I am happy to learn that you had a wonderful stay with us and particularly like the complimentary city shuttle services, the layout of our apartment units and the amenities and facilities of our serviced residence as well as the breakfast service. I am...

Ho Chi Minh City, Vietnam
Reviewed 3 November 2016

well-equipped apartment for which you can feel as you stay at your home very good services and staffs, giving take cafe of every detail of you near city center so that you can travel to many places in Hanoi easily.

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Helpful?
Thank vanchaud2016
James L, General Manager at Somerset West Lake, responded to this review

Dear vanchaud2016, It is great to have you stay with us. I am happy to learn that you feel very much at home during your recent stay with us and you like the service of our staff. Your kind compliments will motivate us to continually improve our service delivery. Thank you for choosing to stay with us and we look...

Kuala Lumpur, Malaysia
Reviewed 30 October 2016

My wife and I book a studio executive for our trip, and was upgraded to studio premier that comes with a spacious balcony overlooking the pool and West lake. Room was decorated with flower petals and a bottle of red wine to acknowledged our 1-year wedding anniversary celebration. The property is well equipped with gym and swimming pool. Breakfast was...

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Helpful?
Thank czekeric
James L, General Manager at Somerset West Lake, responded to this review

Dear czekeric, Thank you for your great review of our serviced residence. It is our pleasure to be able to host you during your recent visit to Hanoi. It is great to know that you had a wonderful stay with us and you like the little surprise that my colleagues have prepared for you in celebration of your wedding anniversary....

gurgaon
Reviewed 25 September 2016

Check-in experience : excellent. Total time taken less than 10min. Overall property condition: carpets are worn out. Room: the room was decent, No bathroom amenities - I had to ask them for shampoo, soap and towels. Internet: excellent speed for office work. For YouTube and Netflix the speed isn't there. Breakfast: Very minimal spread. Don't have huge expectations. Many cafes...

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Helpful?
Thank tammireddy
James L, General Manager at Somerset West Lake, responded to this review

Dear tammireddy, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and feedback about our service and facilities. I am sorry that if the team had overlooked to set up the bathroom amenities. Please rest assured I have address the issue with the department concerned. I...

Reviewed 25 September 2016 via mobile

Friendly and patient receptionist, all of them can speak well in English. The hotel environment is clean, quiet and well maintain. West lake just few step behind the hotel. Have free shutter to Aeon Mall, hanoi old quater, big C and etc.

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Helpful?
1Thank Ooi P
James L, General Manager at Somerset West Lake, responded to this review

Dear Ooi P, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. I will share your compliments with my colleagues. We hope you will stay with us again. Sincerely, James LIM General Manager

Metro Manila, Philippines
Reviewed 14 September 2016 via mobile

Clean comfortable 4 star hotel. Friendly front desk staff speak English but not necessarily the housekeeping staff. Theroom I had was also a serviced apartment. Asian buffet breakfast was overall simple not extravagant.

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Helpful?
1Thank Brisco66
James L, General Manager at Somerset West Lake, responded to this review

Dear Brisco66 Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review, compliments and feedback about our service and facilities. We look forward to welcoming you again soon. Sincerely, James LIM General Manager

Kuala Lumpur, Malaysia
Reviewed 6 September 2016

The location is too far from the tourist spots, no good restaurants around, but the apartment is very clean, comfortable bed, but should change the pillows though, it is way too soft, it flattens the moment you put your head on it. They only have Japanese restaurant, international dishes would have been better. We are glad, it is just one...

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Helpful?
1Thank LWhorlow
James L, General Manager at Somerset West Lake, responded to this review

Dear LWhorlow, Thank you for sharing your recent stay experience. We are sorry to learn that the location and restaurant of our serviced residence do not meet your expectations. We are also appreciative of your feedback on the pillows. We would like to share that firmer pillows are available and we are sorry that this wasn't communicated clearly during your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
With landscaped gardens and a quiet open-air environment, you can experience high standards of Hanoi’s serviced accommodation in these spacious apartments. The ideal corporate housing for the international executive and family on project assignment or relocation. The residences are convenient for business while also being close to international schools, shopping and entertainment. The landscaped gardens and spacious apartments with a scenic view of the West Lake provide the security and comfort of private accommodations with the extensive services and facilities desired while on international assignment in Hanoi.With a lush greenery and picturesque view of the West Lake from a private balcony, terrace or compound private garden, each of the spacious apartments is elegantly decorated and fully furnished. The 90 studio, one, two and three-bedroom residences are designed with a variety of layout options so that you can choose the apartment that suits your individual needs. The slate tile and/or wooden floors in the livingareas and carpeted bedrooms, and fully-equipped kitchens provide comfortable and luxurious accommodations for international executives and familiesITailored to meet the individual need of the international executive and family while on business travel or relocation, the services and facilities are extensive and innovative. With shuttle bus services to destinations in the city, quarterly social events and residents' programmes, you can experience and enjoy the culture of Vietnam while living and enjoying Hanoi’s serviced accommodation at its best.24-hour security & receptionDaily breakfastIn-house cafeFully-equipped gymnasiumBusiness centre servicesWireless Internet (WiFi) accessOutdoor swimming pool and children's poolTelephone with IDD & voicemail facilitiesChildren's playgroundChildren's indoor playroomLaundry & dry cleaning servicesBabysitting serviceGrocery delivery serviceDoctor on-callDaily housekeeping service (except Sundays)Room serviceQuarterly social events / residents' programmesFully-equipped kitchenTelevision with satellite & cable channelsWater filtration systemMulti-split air-conditioning & heatingShuttle bus services within the city on fixed scheduleCarpark ... more   less 

Additional Information about Somerset West Lake

Address: No 254D Thuy Khue Road, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $89 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset West Lake 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Hotel Style:
#44 Luxury Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset West Lake staff and other travellers.
3 questions
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Questions? Get answers from Somerset West Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try Room 410. Good view of the lake.”
 of 5 bubbles tammireddy, 25 Sep 2016 | Read review
“We stayed in the room with a huge balcony overlooking Westlake, unfortunately, the view is not that great, as it is a very big lake, all the good views are on the other side of the lake.”
 of 5 bubbles LWhorlow, 6 Sep 2016 | Read review
“Ground floor rooms have a small patio with access to the pool area!”
 of 5 bubbles cjsegninir, 5 Sep 2016 | Read review
“Well laid-out spacious rooms”
 of 5 bubbles BSMV, 31 Aug 2016 | Read review
“Choose Studio Premier over Studio Executive because of private balcony.”
 of 5 bubbles kvle, 6 Dec 2015 | Read review
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