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    Somerset West Lake

    No 254D Thuy Khue Road, Hanoi 10000, Vietnam
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    2018-01-28 2018-01-29
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    US$74
    US$64
    SAVE US$10
    US$65
    US$64
    Traveller (83)
    Room & Suite (39)
    Dining (6)
    Overview
    • Excellent37%
    • Very good40%
    • Average18%
    • Poor3%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Fitness centre
    Kitchenette
    Concierge
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    Jan 28Jan 29
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (130)
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    11 - 15 of 109 reviews

    Reviewed 15 September 2017 via mobile

    Stayed here for two nights. Have stayed in other Somerset properties in Asia and this one is definitely not upto the mark. While the suites are decently sized, the place had a worn out dim-lit feel about it. The breakfast spread is pathetic although the...More

    Thank Emptymusings
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 17 September 2017

    Dear Emptymusings, Thank you for sharing your stay experience with us. We are sorry that our property is not meeting your expectations. We appreciate your feedback about the breakfast and will work for improvement. We hope you will stay with us again, giving us another...More

    Reviewed 6 August 2017 via mobile

    Here I found the best service. Thanks to Mr. Alex, the front office who go extramile in doing more for my request. I was sick and I need a medicine so he offer to buy one for me. He also show his genuine and service...More

    Thank TheKimHim
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 8 August 2017

    Dear TheKimHim, Thank you very much for your compliment. Your heartfelt words and special mention of Alex will be shared with his team for encouragement. At the same time, I am sorry to hear that we couldn't meet your expectation in kitchen cleaning quality. Please...More

    Reviewed 21 July 2017

    I've been stayed in many 5-6 stars hotel in Vietnam but still wanted to try Somerset that's why last time I choosed Somerset. Even there was a little dissatisfied but I still hope there will be another chance to have experience in Somerset cause I...More

    Review collected in partnership with this hotel
    Thank ngocmailinhn
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 23 July 2017

    Dear ngocmailinhn, Thank you for sharing your stay experience at Somerset West Lake Hanoi. Please accept our sincerely apologize if we failed to meet your satisfaction in some aspects. I am glad to learn that you like our receptionists. Our property doesn't have in-door spa....More

    Reviewed 17 July 2017

    Suitable with all aspect for business trip, holiday trip etc...as SOMERSET is providing excellent level of comfort stay. staff well acquainted with guest. Location of somerset West lake is 2 site location back side on west lake bank is excellent view but over location is...More

    Review collected in partnership with this hotel
    Thank Peshank
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 20 July 2017

    Dear Peshank, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like our service and location. We appreciate your recommendation and we look forward to welcoming you...More

    Reviewed 13 July 2017

    Overall good hotel, location a bit far from the center but still manageable My room was supposed to have a lake view but only could see very little of the lake on the side from the window => disappointment that could be easily avoidedMore

    Review collected in partnership with this hotel
    Thank Tddd2017
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 20 July 2017

    Dear Tddd2017, Thank you for sharing your stay experience with us. We are sorry that our property is not meeting your expectations. We appreciate your feedback about the little lake view from the window. At the same time, we are glad that you like our...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Shuttle Bus Service
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$71 - US$91 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #55 Luxury Hotel in Hanoi
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 90
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Ctrip TA, Agoda, Hotwire, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Somerset West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
    • Also Known As
    • Somerset West Lake Hanoi ,
    • Somerset West Lake Hotel Hanoi
    Add Photo Photos
    Traveller (83)
    Room & Suite (39)
    Dining (6)
    Pool & Beach (5)
    Hotel & Grounds (78)
    Bathroom (3)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Mimi F
    6 November 2016|
    Answer
    Response from Carbarg | Reviewed this property |
    We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
    1
    Vote
    Google Translation
    Wayne K
    4 December 2015|
    Answer
    Response from Merlion42 | Reviewed this property |
    The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
    0
    Votes
    Room Tips
    "Lake views only ar rear"
    Read review
    "Unlike what is customary in the USA, room service staff worked the room while you're present. Tub ridge..."
    Read review
    "excellent"
    Read review
    "Excellent room service"
    Read review
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