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InterContinental Hanoi Westlake

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#64 of 574 Hotels in Hanoi
Certificate of Excellence
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,106 Reviews from our TripAdvisor Community

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Showing 1,589: English reviews
Canada
Reviewed 2 days ago NEW

Really enjoyed this hotel. We found the service to be very good in the lounge area within the hotel as well as the exterior lounge at the end of the walkway. We had a nice view from our room which overlooked the pool area. The front desk accommodated our request for a late check out which was great as we...

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Thank 6ixpack
Reviewed 2 days ago NEW

I have visited "InterContinental Hanoi Westlake, CAFÉ DU LAC" with my friends for breakfast. It's clean and good but I never feel I am sitting in luxury dining, if I compare the dining with any good restaurant or cafe in Hanoi then CAFÉ DU LAC is not best. Food quality is good but needs more improvement is required for luxury...

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Thank Haroon R
Sydney, Australia
Reviewed 4 days ago NEW

The trip from the airport to the hotel is always going to be exciting. Arriving at the hotel you notice it isn't in the city which can be a good thing. The initial impression of the hotel given the impressive photos online was that it was a little tired (could do with a freshen up). Staff were friendly and check-in...

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1Thank sw0rdies
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear sw0rdies, Thank you very much for your comment. I am glad you enjoyed the unique resort feel that InterContinental Hanoi Westlake provides – away from the hustle and bustle of Hanoi. Thanks again for choosing InterContinental Hanoi Westlake. I look forward to welcoming you back in the near future. Kind regards, Trang Nguyen PA to General Manager

toronto
Reviewed 4 days ago NEW

We were booked into this hotel as part of the land portion of an Avalon river-cruise and Avalon are to be complimented on their selection of hotels. The setting of this hotel is absolutely delightful, literally IN Westlake, the largest of Hanoi's 100 lakes. All the facilities are excellent and our room was located in the main building. While very...

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Helpful?
Thank montfleurToronto
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear montfleurToronto, Thank you for sharing your experience during your stay at InterContinental Hanoi Westlake. It is delight to know that you have great experience with our hotel. We are looking forward to seeing you again. Kind regards, Trang Nguyen PA to General Manager

Lincolnshire, United Kingdom
Reviewed 4 days ago NEW

After arriving late at night,and having a noise complaint on our original room,the front office manager Nguyen Quang Huy moved us to a upgraded room over looking the lake.Breakfast was excellent having a range of european and asian food all in plentiful supply.the hotel is situated over looking a lake and has a quiet atmosphere,the down side is, it is...

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Thank Da2De
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Da2De, Thank you for your feedback from your recent stay with us. I am happy to know that you like our room, our breakfast and our Front office manager well looked after you. The hotel has a very good location where you can relax and enjoy the peaceful and beautiful scene of the West Lake. Should you require any...

Teddington, United Kingdom
Reviewed 5 days ago NEW

When visiting Hanoi, your natural inclination is to stay in the city centre. Although convenient, you should be aware that this is a very busy, bustling noisy city, made noisier by the incessant blowing of car and moped horns. The InterContinental is located about 10 minutes away from the old quarter and is a haven of peace and quiet, located...

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Thank Stan C
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Stan C, Thank you for your feedback from your recent stay at InterContinental Hanoi Westlake. I am very happy that you enjoyed stay with us and our team can make your great experience. We are looking forward to welcoming you back soon. Kind regards, Trang Nguyen PA to General Manager

Newport Beach, California
Reviewed 5 days ago NEW

My husband wrote a very favorable review of this hotel, but for some reason the review was cut off in mid-stream and made little sense. There was no way to edit the review to correct the error. So I am sending my own review. We had a delightful three-day stay at the Intercontinental Hanoi in early January. The weather was...

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Thank Jill D
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Jill D, I am very happy that you and your husband enjoyed your stay at InterContinental Hanoi Westlake. Thank you for your kind feedback and your special mention of our Director of Rooms - Mr. Erik. With unique location, our hotel provides guests with panoramic view of the West Lake as well as peaceful environment. Our Club InterContinental is...

Reviewed 5 days ago NEW

The view from this hotel is without doubt the best comparing to the other hotels in Hanoi. As I remember there're more than 3 restaurants in the hotel, the food quality is a 6 out of 10, not too good but definitely not bad. The area is quiet and it has the perfect environment for couples or families.

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Thank Nhật P
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Nhật P, Thank you for your feedback from your recent stay at InterContinental Hanoi Westlake. I am very happy that you enjoyed stay with us and our team can make your great experience. We are looking forward to welcoming you back soon. Kind regards, Trang Nguyen PA to General Manager

Newport Beach, California
Reviewed 6 days ago NEWvia mobile

We had a delightful stay at the Intercontinental Hanoi Westlake from January 8 to 11. The hotel has a spectacular location on the lake with great views of the water, the local fisherman, and life around the lake. The rooms are pleasantly decorated Vietnamese style and comfortable. The weather was unkind during our stay (rain, rain, rain), which

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1Thank Timothy D
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Timothy D, Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service. I am looking forward to welcoming you back...

Sydney, New South Wales, Australia
Reviewed 1 week ago

The service at this hotel is excellent, I strongly recommend the club access as the staff are amazing helping with tours and general information. I wanted to purchase specifica silk and gems not from the tourist areas and they were able to help. Hanoi is a hectic city and you will need a break from the honking and general noise...

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1Thank Analogboy
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Analogboy, Thank you for your feedback from your recent stay at InterContinental Hanoi Westlake. I am very happy that you enjoyed stay with us and our team can make your great experience. We are looking forward to welcoming you back soon. Kind regards, Trang Nguyen PA to General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $155 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#13 Business Hotel in Hanoi
#13 Luxury Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hanoi Westlake staff and other travellers.
15 questions
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Questions? Get answers from InterContinental Hanoi Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be specific in requesting rooms with inter-leading doors if you have young kids.”
 of 5 bubbles sw0rdies, 17 Jan 2017 | Read review
“ask for a quiet room not overlooking the pool.”
 of 5 bubbles montfleurToronto, 17 Jan 2017 | Read review
“get a lake view room”
 of 5 bubbles Da2De, 17 Jan 2017 | Read review
“Consider a Club room for the services, and over water rooms are novel!”
 of 5 bubbles 239stanc, 16 Jan 2017 | Read review
“Choose a club room.”
 of 5 bubbles 863jilld, 16 Jan 2017 | Read review
5 of 5
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