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InterContinental Hanoi Westlake

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5 Tu Hoa street Tay Ho District, Hanoi 10000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (3142)
360
Panoramas (12)
Room & Suite (419)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Hanoi Westlake
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#142 of 1,273 hotels in Hanoi
Travellers' Choice
The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center. With the combined comforts of the ever-tranquil West Lake, spacious accommodation, luxurious facilities, and attentive Vietnamese hospitality, guests will soon discover that the InterContinental® Hanoi Westlake is the perfect place to stay, whether traveling for the purposes of business or leisure. Blending Vietnamese grace with understated service and In-the-Know knowledge, Intercontinental® Hanoi Westlake turns a visit to the City of Peace into an unforgettable experience.
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Location

Full view
85Good for walkers
Grade: 85 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
5 Tu Hoa street Tay Ho District, Hanoi 10000 Vietnam
Name/address in local language
Getting there
Noibai Airport18 kmSee all flights
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2839Reviews37Q+A100Room tips
Traveller rating
  • 1,611
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Popular mentions
JSTrip_77 wrote a review Jun. 2021
Hanoi, Vietnam1045 contributions562 helpful votes
We recently had the opportunity for a long-term stay at Intercontinental Westlake. We had passed by the hotel many times but this was our first time in the hotel. From the moment we arrived, we were treated like royalty. It was really remarkable. The ambiance of the hotel was wonderful. We were in one of the buildings built over the lake and never got used to watching the water ripple and shimmer. The room was very nice and well-appointed. The bed was so comfortable that we slept better here than at home. The bathroom too was well-appointed and had awesome water pressure - again, better than our house. For what it's worth, the WIFI was also really strong. But what sets the Intercontinental Westlake apart from the pack is the incredible service. Each of the staff members we encountered seemed to take a personal interest in making sure that our stay was the best it could be. The restaurants were also quite fantastic. Although I've written separate reviews of the restaurants, I will add here that you don't need to leave the hotel to eat like a king. The breakfasts were fantastic and offered a large variety of options. I personally liked the beef pho and the Japanese set breakfast. Lunches and dinners from room service, the Milano, and Saigon restaurants were all fantastic. All in all, this was a perfect stay and I would highly recommend it for others seeking a pampered stay in Hanoi.
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Lake view or city view. I like the lake!
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1 Helpful vote
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Response from Andrew Davidson, Owner at InterContinental Hanoi Westlake
Responded Jul. 1, 2021
Dear JSTrip_77, Wow, thank you so much for your fantastic review! We really appreciate you taking your time to provide us with this detailed feedback and all the special mentions to each and every department that had the opportunity to interact with you. I will certainly pass on the review to our great team members to let them know your recognition. JSTrip_77, I'd like to appreciate one more time your compliments for our service. We feel great to know that we managed to make you happy during your stay, and this is the motivation for us to strive for continuous improvement everyday. I know you have a lot of choices around the area to stay but you can count on us to ensure you have the best experience we can possibly provide you. Please come back and visit us again and again! Warmest regards,
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HKPhuQuoc wrote a review Jun. 2021
11 contributions2 helpful votes
Hotel overlooking westlake and with exceptional service, after visiting other “5 star” hotels in Hanoi, intercon has been providing consistent service. The lounge staffs were really friendly, and i was very satisfied with the canape n breakfast there. Thank you!
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Andrew Davidson, Owner at InterContinental Hanoi Westlake
Responded Jun. 29, 2021
Dear HKPhuQuoc, Thank you so much for staying with us at InterContinental Hanoi Westlake during your recent visit and for your fantastic review that you shared with the TripAdvisor community! We are very happy to receive such great feedback from you, especially the special mention to Club Lounge team. I will make sure to pass your compliments to our great colleagues. We certainly enjoyed looking after you too and are excited to welcome you back! Warmest regards,
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Kien wrote a review May 2021
8 contributions13 helpful votes
Come back to the hotel after several months. Among many 5 stars hotels in Hanoi, the reason I chose to come back here is the location, where I can enjoy the view of the Westlake. Very nice that I got the upgrade when I request at the check-in, then I have a room that has a very good view of the lake. One problem with the room is that the air-con not working well and make the room very hot. After 2 hours, I have to call the hotel to fix the air-con, then after that, the aircon works ok. I also want to try the pool but they have some work at the pool that day so I cannot enjoy the pool. However, the atmosphere of the lake and the view can make this hotel stand out. The reason I voted 5 is that the hotel very nice to upgrade the room for us. Will come back.
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Date of stay: May 2021
Value
Location
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1 Helpful vote
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Response from Andrew Davidson, Owner at InterContinental Hanoi Westlake
Responded May 17, 2021
Dear kevin081195, Thank you very much for coming back to InterContinental Hanoi Westlake and for taking the time to share your feedback! I am very happy to know that you enjoyed your room upgrade and that you liked your stay with us overall. My sincere apologies for the AC issue - we will make sure to take that into consideration for your next visit and have better preparation so you could fully enjoy your staycation. kevin081195, thank you again for sending us your constructive feedback so we could improve our service to serve you better. Warmest regards,
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Kien wrote a review Feb. 2021
8 contributions13 helpful votes
Glad that I come back to the hotel for the second time. My first stay at this hotel is quite bad that staffs are so rude and do not know how to make customers feel comfortable. I came back after 1 year and the staff greets me so well. Appreciate that. You will love the view from the room, quite líke a mini-resort. Room facilities need a little refurbishment. The food is ok. This hotel used to have the special Sunday Brunch once a month- which I can tell the best buffet in Hanoi, but now they don't have this.
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Date of stay: February 2021
Cleanliness
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2 Helpful votes
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Response from Andrew Davidson, Owner at InterContinental Hanoi Westlake
Responded Feb. 12, 2021
Dear Kevin081195, We would like to thank you for coming back to stay at InterContinenal Westlake Hanoi and giving us a chance to win back your impression of our hotel. Thank you as well for taking the time to share your experiences during your stay with the TripAdvisor community. Please rest assured that we have noted your comment about room facilities; we take this very seriously and step by step we are working on the renovation project to make sure our guests feel as comfortable as possible during their stay. I am delighted to read that you were impressed with the lovely view from your room and also the improvement in our service quality and guest interaction. Our team always strives to perfect our services and create great memories for our guests, and comment like this is our highest reward. I also appreciate that you gave special mention to our Sunday Brunch and would like to share with you our February highlights: “Dip in the Ocean” – seafood dinner buffet and “Meat Lovers” – lunch buffet on the 26 & 27 February. Please watch out for more events on our Facebook page! I hope we will have the pleasure to welcome you back soon to stay and to enjoy our culinary delights! Warmest regards,
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Shaun T wrote a review Feb. 2021
Ho Chi Minh City, Vietnam977 contributions243 helpful votes
Really enjoyed our stay here in a hotel which is able to combine business and pleasure with a magical location. The service was magical as were the standard of the rooms and the views of the lake. The only downside was the Bar area which was lacking some atmosphere. Will stay here again for sure.
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Date of stay: January 2021Trip type: Travelled on business
2 Helpful votes
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Response from Andrew Davidson, Owner at InterContinental Hanoi Westlake
Responded Feb. 6, 2021
Dear Tuldge, Thank you very much for staying with us at InterContinental Hanoi Westlake during your recent visit and for your great feedback. The team and I are determined to deliver a great experience to all our guests and I am happy to see that we managed to make you happy during your visit! We really appreciate your special mention to our service and the stunning lake view from the room, as well as your recommendation for our Sunset bar. We are working on new ideas for events and promotions which hopefully will make your visit memorable next time you stay with us. We have certainly enjoyed looking after you and are looking forward to welcoming you back soon! Warmest regards,
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Frequently Asked Questions about InterContinental Hanoi Westlake
Which popular attractions are close to InterContinental Hanoi Westlake?
Nearby attractions include Hoa Fashion (0.4 km), Ca Tru Thang Long (0.2 km), and Better World (0.4 km).
What are some of the property amenities at InterContinental Hanoi Westlake?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Hanoi Westlake?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Hanoi Westlake?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Hanoi Westlake?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Hanoi Westlake?
Conveniently located restaurants include Oven D'or Restaurant, The Sidewalk Beer & Grill, and Dieu's Cuisine.
Are there opportunities to exercise at InterContinental Hanoi Westlake?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does InterContinental Hanoi Westlake have an airport shuttle?
Yes, InterContinental Hanoi Westlake offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Hanoi Westlake?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Hanoi Westlake offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Hanoi Westlake?
The staff speaks multiple languages, including English, French, Japanese, Vietnamese, and Korean.