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InterContinental Hanoi Westlake

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#64 of 578 Hotels in Hanoi
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,169 Reviews from our TripAdvisor Community

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Showing 1,639: English reviews
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Manly, Australia
Reviewed 2 days ago NEWvia mobile

We stayed here before we went to Halong Bay then we returned for one night before our flight home. The hotel is 5 star and is in a quiet location overlooking the lake. We had a fabulous room with a beautiful view of the lake. It was so nice and peaceful we did not want to leave. The staff were...

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Helpful?
Thank Lyn B
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Lyn B, I am very pleased to read your comments. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your comments will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you again soon...

Reviewed 2 days ago NEWvia mobile

The hotel is about 20'-25' from the airport and 10-15' from downtown. It is located on the shore of a small lake. First of all I must say this is one of the best hotel I 'be ever been. Beautiful, very comfortable, excellent food, amazing kindness of all the staff. For sure a very good welcome for any foreigner who...

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Helpful?
Thank Emanuele C
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Emanuele C, Thank you for your great review! We are a very unique InterContinental Hanoi Westlake and take pride in that I was happy to see that you had a positive overall impression of your stay with us - in particular when it comes to your interactions with our team. We want to treat our guests like we would...

Singapore
Reviewed 5 days ago NEW

With a plethora of boutique hotels to choose from in Hanoi, the main reason for choosing the Intercontinental was a chance to escape from the (organised?) chaos that is Hanoi at it's best. Choose the two bedroom apartment unit, situated over Westlake. On arrival at the hotel (about 40 min car journey from airport), we were ushered into the reception...

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Helpful?
Thank mostlyharmless
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear mostlyharmless, Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. It is great that you like our breakfast and our room. We hope to welcome you back soon. Kind regards, Trang...

Los Angeles, California
Reviewed 6 days ago NEW

This was part of our UniWorld Vietnam/Cambodia/Mekong River Cruise. We booked their pre-trip and this was the Hotel they chose. Perfect choice. Our room, the staff, the restaurants were wonderful. But the staff were the stars! Everyone was so nice, friendly, "how may I help you", always with a smile. Daniel, the Executive Assistant Manager, went beyond helping us during...

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Helpful?
Thank LovetoTravel202
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear LovetoTravel202, Thank you for recommending InterContinental Hanoi Westlake. Your comments really encourage me and my team. I am very proud that my team has made memorable for you by our excellent and personalized service. I look forward to welcoming you back in the near future. Kind regards, Trang Nguyen PA to General Manager

Atlanta, Georgia
Reviewed 1 week ago NEW

The view from the rooms has to be one of most beautiful possible. This property is situated on a lake and hence is just gorgeous! Location is not ideal but then it is worth it as the place looks stunning. The rooms itself are very nice and modern. You can sit in your balcony for hours and gaze at the...

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Helpful?
Thank amitabhagrawal
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear amitabhagrawal, Greetings from InterContinental Hanoi Westlake! Thank you to stay with us on your recent visit to Vietnam. It is with regret to hear that your recent stay did not entirely live up to your expectations and thank you for bringing your comments to our attention through our online guest survey. We greatly appreciate your feedback as such information...

Reviewed 1 week ago via mobile

My company has decided to host our annual partners event in Hanoi and we are glad that we have chosen Intercontinental Hanoi. From check-in of our guests to the event proper, we could see the effort all the team to ensure all went well. I would like to specially highlight the event team whom supported our event, great effort and...

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Helpful?
Thank Paul P
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Paul P, Thank you for your recommendation. I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. We always aim to offer the best assistance whenever our guests are in need. It is also an encouragement for us to receive such a good comment about our team members....

Brisbane
Reviewed 1 week ago

We stayed her on our first night in Hanoi Beautiful hotel Excellent service from the moment we stepped out of our car. Yes we would return Long way from old quarter, we stayed here as it was convienient for us to visit our daughter . We didn't have the buffet breakfast. The room was fabulous , great view with balcony...

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Helpful?
Thank BrisbaneDw1962
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear BrisbaneDw1962, Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service. I am looking forward to welcoming you back in...

Hong Kong
Reviewed 1 week ago via mobile

Two continuous conference in Hanoi and Pattaya. First start in Hanoi, front desk and concierge staff were very helpful. Location is not too far from old quarter and the newly developed area. Housekeeping service need to improve as the amenities should place in the shower room for convenience. Sound proof not that good can heard ppl walk in and out...

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Helpful?
Thank Winpatric
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Winpatric, Thank you very much for your comment! We value every feedback given by our lovely guests as they are the reason we set our high standards for. Regarding the smoking smell in the main building, i have taken your feedback to the respective department to make needed improvement. Thank you for your comments and we hope to welcome...

Bolton, United Kingdom
Reviewed 1 week ago

I think this was my forth of fifth visit to the lovely Hanoi Intercontinental Hotel! Lovely place, fantastic levels of service and support, I used their company car to collect me from the airport, great service and level of vehicle. All round another wonderful stay, well worth a visit

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1Thank Jacmac00
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review
Google Translation

Благодарим Вас за отзыв о нашем отеле. Нам было приятно узнать, что проживание у нас Вам очень понравилось. Наш персонал гордится высокими...

Reviewed 1 week ago via mobile

Great views of the lake if you choose the right rooms, with very well kept greenery, buildings and rooms. Suites are really spacious, and has a fully equipped kitchen with plates, cutlery, rice cooker even, and washing machine! Hotel staff were very friendly and hardworking, they always make an effort to be pleasant and will be ready to help you...

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Helpful?
Thank Stephen T
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Stephen T, Thank you for your feedback from your recent stay at InterContinental Hanoi Westlake. I am happy to know that you had an enjoyable experience with us. The hotel has a very good location where you can relax and enjoy the peaceful and beautiful scene of the West Lake. We are looking forward to welcoming you back. Kind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $183 - $611 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#13 Luxury Hotel in Hanoi
#13 Business Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hanoi Westlake staff and other travellers.
18 questions
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Questions? Get answers from InterContinental Hanoi Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a view of the Lake”
 of 5 bubbles LovetoTravel202, 18 Mar 2017 | Read review
“We got an upgrade ask for room with a view.”
 of 5 bubbles BrisbaneDw1962, 14 Mar 2017 | Read review
“All rooms are great. We had three different stays and had three different rooms each stay and all are great.”
 of 5 bubbles collector, 12 Mar 2017 | Read review
“A room over the water seems to be most popular”
 of 5 bubbles jrnewson, 11 Mar 2017 | Read review
“I recommend staying in the main building for convenience to restaurants, etc.”
 of 5 bubbles RoySandlapper, 8 Mar 2017 | Read review
5 of 5