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InterContinental Hanoi Westlake

InterContinentalUS$116*
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#65 of 581 Hotels in Hanoi
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,221 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Hanoi Westlake
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Showing 1,681: English reviews
Reviewed 2 weeks ago via mobile

Our first few nights in Hanoi were spent at this hotel staying in a club room. It is worth spending the extra $'s as the club access has you located in a quieter part of the hotel for meals with great views over the lake. Room was very comfortable and service 5 star. This area of Hanoi is a lot...

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Helpful?
Thank Michael C
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Michael C, I am very pleased to read your comments. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your comments will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you again soon....

Staffs, UK
Reviewed 2 weeks ago

We stayed at this hotel in February this year. It was our first trip to Vietnam and this was the first hotel stay of our 14 day trip which we were organising ourselves rather than through a tour company. The communication with the hotel ahead of our visit was excellent. We had arranged to be collected at the airport and...

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Helpful?
Thank JulieD36
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear JulieD36, Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. We are very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service. Your feedback is really encouraging and will be shared...

auckland
Reviewed 3 weeks ago

We stayed in two interconnecting over the water rooms with our 10 & 12 yr old children. The rooms were beautiful! The Hotel was outstanding, from staff to food to pool. Our kids loved the pool area, it was devine - well kept and staff to wait on you hand and foot! Food and drinks expensive but thats what you...

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Helpful?
Thank humpspence
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Humpspence, Thank you for taking time to give us your feedback! At InterContinental Hanoi Westlake we value all guests’ comments as we place our guests’ satisfaction at the center of our continuous improvement program. It is great that you have a memorable experience at InterContinental Hanoi Westlake. I hope we will be your destination the next time you are...

Greater London, United Kingdom
Reviewed 3 weeks ago

Only 10 mins from Hanoi old town, so if you don't want the really busy old town area - but access to it easily - this is a good location. The hotel had taxi's permanently available to take you anywhere. Taxis to the old town are less than £5 ($7). We were in an Over water pavilion room, which was...

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Helpful?
Thank Scott P
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Scott P, Thank you for taking time to give us your comment! It is always a delight to hear that our team is a memorable part of our guests’ trips. Our InterContinental Club has been highly recommended to our guests for the privileges it provides. Thanks again for choosing InterContinental Hanoi Westlake. I look forward to welcoming you back...

Hong Kong, China
Reviewed 3 weeks ago

The staff are very friendly and helpful, but it would be even better if useful information could be provided for without being prompted. Everything else was excellent except that the service was rather slow, both in the check-in check-out and in the club lounge; and the in-room internet was unstable.

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Helpful?
Thank 999ccc
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear 999ccc, Thank you for giving us feedback on your recent stay with us. At Intercontinental Hanoi Westlake, we value every guest’s comment to make sure we can improve our service and meet guest needs. I am happy to know that the team looked after you. Regarding the issues you mention, your feedback has been forwarded to the respective departments...

Hanoi, Vietnam
Reviewed 3 weeks ago

This is the best hotel in Hanoi which located on the Westlake, it has nice view, thoughtful and friendly service.Inside the hotel, you can find a French corner in a small bakery.At night, it is an ẹnjoyable experience if you go to the live music area...

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Helpful?
Thank Thuylinh1701
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Thuylinh1701, Thank you for giving us a good comment via TripAdvisor. As the hotel was built on the West Lake, we create a “resort” life in the city for our guests to enjoy the beautiful and the peaceful of the place. We hope to welcome you back in near future. Best regards, Vu Kim Ngan (Ms.) Personal Assistant to...

Warwickshire
Reviewed 4 weeks ago

Arrived Hanois early evening to be met by the hotel chauffeur. Pick up at the airport was seemless. Car had water and cold towels and we were Skype called on the way by the hotel to confirm our details etc, very efficient. Straight to Club check in where we were met by the Rooms Director Eric. Great welcome. Upgraded to...

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Helpful?
Thank bubbenhall_traveller
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Bubbenhall_traveller, Thank you for taking your time to give us great comment on TripAdvisor. As the hotel was built on the West Lake, we create a “resort” life in the city for our guests to enjoy the beautiful and the peaceful of the place. We are delighted to know that you enjoy our room, Club lounge as well as...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

My first visit to Hanoi, and was definitely contented with this beautiful hotel with amazing customer service. I was warmly greeted upon arrival, throughout my stay I was very happy with the customer service rendered by the hotel staff. Will definitely be staying here again for my next visit.

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Helpful?
Thank Joey F
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Joey F, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your first visit to Hanoi. Thank you very much for your comment and I am very much looking forward to welcoming you back. Best regards, Vu Kim Ngan (Ms.) Personal Assistant to General Manager

Vancouver, Canada
Reviewed 4 weeks ago

If Hanoi, Vietnam is on your travel list, you’ve got to stay at the Intercontinental Hanoi Westlake!! As world travelers and as an IHG Spire Ambassador member, we’ve had the opportunity of staying in Intercontinental Hotels all over the world. Our experience at the Intercontinental Hanoi Westlake began at the airport when we were met coming out of Customs by...

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Helpful?
Thank odwayne64
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Odwayne64, Firstly, we would like to thank you for being our loyalty Spire Ambassador and thanks for giving us your great comment on TripAdvisor. At InterContinental Hanoi Westlake, we do our best to ensure the perfection is delivered to our guests from the moment we meet them until the moment of bidding farewell. Your comments will be shared with...

Reviewed 4 weeks ago

Room 352 was just the best view. A large room and a beautiful bathroom with heaps of room. The treatment we received was second to none For a while I thought I was Prince Charles. The mirror revealed the truth but the treatment and kind service we received did reflect royalty. Thank you Intercontinental Hanoi. And a special mention to...

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Helpful?
Thank Tony P
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Tony P, Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service. I am looking forward to welcoming you back...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Babysitting
  • Multilingual Staff
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $163 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotwire, Booking.com, Orbitz, Travelocity, Expedia, Hotels.com, Cancelon, TripOnline SA, getaroom.com, HotelQuickly and Hotel.de so you can book your InterContinental Hanoi Westlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#12 Luxury Hotel in Hanoi
#13 Business Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hanoi Westlake staff and other travellers.
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Questions? Get answers from InterContinental Hanoi Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pavilion rooms feel more prestigious due to be on stilts in the water”
ARCHIE0410, 25 May 2017 | Read review
“Room face to lake is your prefer choice but I prefer to stay in a main building, as another room more paid and isolate to people.”
601peterc, 22 May 2017 | Read review
“Over the water is a must!”
humpspence, 4 May 2017 | Read review
“Go for Club and overwater room”
bubbenhall_traveller, 29 Apr 2017 | Read review
“Consider joining the CLUB If you like a glass or more of fine wine and food. Negotiate the fee.”
tonypI9617BC, 27 Apr 2017 | Read review
5 of 5
InterContinental
US$116* /night
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Prices are for 1 room, 2 adults
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