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Hanoi City Palace Hotel

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hanoi City Palace Hotel
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1,248 Reviews from our TripAdvisor Community

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Showing 1,106: English reviews
Peterborough, United Kingdom
Reviewed 12 March 2017

Booked to stay in the Hanoi City Palace Hotel and I must say that the staff were very helpful and friendly. I felt the rooms were not brilliant, in fact after the first night I had to upgrade my room to something a little nicer - The hand towels are the size of flannels and the bath towels are the...

Thank williampugh
Singapore, Singapore
Reviewed 27 February 2017 via mobile

The hotel is quite conveniently located about 750m from Lake. The staff is very helpful but we had a problem with the bathroom. The bath tub leaked and the toilet had mould stains. There is a Banh Mi(baguette) shop opposite where you can have breakfast as well.

Thank som_gc
Reviewed 24 February 2017 via mobile

First time to been in Hanoi. Good hotel easy to find it . Staff very nice and friendly thanks for advices and helps . The room is nice& cleaned about breakfast is nice too. If i have time ,sure i will back in here again.

Thank Usa S
Reviewed 21 February 2017

I am little late to write this review as it was also a year ago that I stayed here but as I'm planning another trip to SE Asia I realize how important these reviews are! My two friends and I stayed in a deluxe room in Hanoi City Palace and it was fantastic! It was very affordable and offered free...

Thank Lacy D
Bournemouth, United Kingdom
Reviewed 19 February 2017

The location of the hotel is fantastic, and that's about as far as i'd go with the positive aspects. The hotel badly needs updating in its appearance, it feels very old and run down inside the rooms. The bathroom was very worn, and not cleaned very thoroughly - there was still litter in the bathroom from the previous occupants left...

Thank David P
Reviewed 13 February 2017 via mobile

Good hotel : Economic price including breakfast. The room is nice. Breakfast is nice. It was located in the old town near attraction places eg. Hanoi lake, Church and market. There are one day trip tours provided with reasonable price, good service and good service.

Thank Saipin L
Reviewed 9 February 2017 via mobile

First and foremost the staff were very accommodating, helpful and friendly throughout our 3 night stay with them. The issue we had was the hotel itself. Positives: breakfast was good, good location, we were able to book a trip to halong bay through the hotel which was cheap and efficient, laundry service was fast and cheap and to emphasise again...

Thank Ben R
Reviewed 4 February 2017

This hotel has always been very special, but now it definitely needs some updating. We have stayed there several times and have enjoyed meeting up with the nice owners and their lovely staff. It has always been a pleasure.

Thank Gun-Nat
Reviewed 29 December 2016

Stayed only a night. Location is great and after 3 hotels before this, I can say it is rather rare to have a bath tub for soaking after long walk day so it was nice. The staff were friendly and helpful. The only thing I am unhappy about is their bath towels...too thin!

Thank Susan T
Reviewed 29 December 2016 via mobile

We turned up after 20 hours travel at the 2pm check in time to be told that (a) the room we booked was not available and (b) that the alternative room wasn't ready yet. We waited and hour to be put in a one bedroom with a stretcher when we booked for four people! We asked to only be charged...

1Thank Emily S

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11/06/2017 12/06/2017
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  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Dry Cleaning
  • Room Service
  • Breakfast included
  • Multilingual Staff
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 

Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Price Range: $31 - $62 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Best Value Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#40 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi City Palace Hotel staff and other travellers.
7 questions
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Questions? Get answers from Hanoi City Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the back it's quiet.”
CaracasChica, 3 May 2017 | Read review
“Room 405 for good balcony and a bit of privacy”
MJFreo, 17 Mar 2017 | Read review
“Go for the best room you can afford if staying here - I ended up with the one in the picture.”
williampugh, 12 Mar 2017 | Read review
“Ask to be off the main road if you are wanting a little quieter room!”
136lacyd, 21 Feb 2017 | Read review
“Nice, big room facing the street”
Gun-Nat, 4 Feb 2017 | Read review
5 of 5
US$26* /night
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