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Oriental Suites Hotel & Spa

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1 room 2 adults 0 children
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Oriental Suites Hotel & Spa
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1,445 Reviews from our TripAdvisor Community

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Showing 1,238: English reviews
Reviewed yesterday NEWvia mobile

The hotel is beautifully decorated, perfectly located in the old quarter and equipped with everything you need. The staff are very friendly and are happy to assist you in calling a taxi or finding your way around Hanoi. The free breakfast is tasty and there are are wide variety of dishes to choose from, including lots of choice for vegetarians....

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Helpful?
Thank Millie R
Frankfurt
Reviewed yesterday NEW

We stayed only one night in this hotel, which is located in the heart of the old quarter, near the small lake. It's a really perfect hotel - beginning with the welcome drink to the goodbye present (vietnamese coffee). The room was well equipped an everything was absolutely clean. Very good service, too.

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Thank Klaus J
Reviewed yesterday NEW

After booking directly with the hotel via e-mail, very easily and in English, my partner and I were kept well informed of arrangements throughout the entire period before our arrival. Our flight was delayed but the driver picked us up from the airport with no problems and we were transferred to the hotel with no fuss. Upon arrival, the customer...

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Thank Peter M
los angeles
Reviewed 2 days ago NEWvia mobile

We had a wonderful time at this hotel from the moment of pickup from the airport, which we arranged through the hotel to the check in, everything went flawless. Alice and Jenny who checked us in were very helpful. Explaining our surroundings explaining what was going on at the hotel. And of course they were able to book a first...

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Thank Boxbrothers
Reviewed 3 days ago NEW

After reading all the reviews on this hotel we booked it and we were sure glad we did. The customer service is amazing! Alice spoke excellent english and took her time explaining everything to us and answered all of our questions. My husband and I were traveling with another couple who were celebrating their 20th wedding anniversary. Their bed was...

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Thank KKRamsey
Reviewed 4 days ago NEW

Sometimes a small property is the best choice you make on your vacation. We chose this hotel as it had good reviews for location and service. Thank you Trip Advisor as this was 100% accurate. The hotel is on a busy road in the heart the Old Quarter and only a block from the lake. The weekend night market is...

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Thank P L
London, United Kingdom
Reviewed 4 days ago NEW

As a regular SPA user, when travelling in Vietnam we had to try this SPA. We were staying at the sister hotel of Oriental Suites (Oriental Central) and they recommended this SPA. The treatments are so good that we came back for another 2 hour vietnamese massage. The SPA is very nicely decorated and the masseurs are very professional and...

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Thank Mireya A
Reviewed 1 week ago via mobile

Great hotel in the centre of the mayhem of the old quater of Hanoi. Despite the busy location the hotel is quiet. The staff is outstanding, very well informed, polite, helpful and speak english very well. We were offered a changing room after our trip to Halong Bay on our way to the airport which was very helpful, and also...

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Thank Ha_peh_1975
Reviewed 1 week ago

Appreciate the staff who greeted us the moment we arrived from the airport and helped us safely across the road, otherwise we will be struggling to cross the busy street in front of the hotel. Left our luggage with the hotel after 2 nights stay to depart for a 2D1N cruise. Was pleasantly surprised to find that the staff had...

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Thank Joan L
Reviewed 1 week ago

I've traveled all over the world and have experienced the full spectrum of lodging options, both for leisure and business, from camping to 5-star luxury resort hotels. I was truly impressed with Oriental Suites: every individual at this hotel provided top-notch service - every single encounter felt like they went above-and-beyond and/or you had a personal assistant on-hand. Quality and...

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Helpful?
Thank Lorraine H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: $71 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Spa Hotel in Hanoi
#7 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
13 questions
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Questions? Get answers from Oriental Suites Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a street window are best”
 of 5 bubbles petermT4116CI, 18 Jan 2017 | Read review
“Ask for a bigger room”
 of 5 bubbles , 6 Jan 2017 | Read review
“Room 705 was great for toddlers because it is in the corner and a bit away from the hustle and bustle of Hanoi.”
 of 5 bubbles matrixchic74, 6 Jan 2017 | Read review
“ask for little balcony”
 of 5 bubbles DJTn, 5 Jan 2017 | Read review
“Request a room with window/city view (i.e. 201, 301, 401, 501, 601 or 701). rooms X01 are the only ones with windows.”
 of 5 bubbles sjlebo, 3 Jan 2017 | Read review
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