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Oriental Suites Hotel & Spa

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1 room 2 adults 0 children
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Oriental Suites Hotel & Spa
Oriental Suites Hotel & Spa
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1,627 Reviews from our TripAdvisor Community

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Showing 1,402: English reviews
Greater London, United Kingdom
Reviewed 29 January 2017

I booked one night in a double room which is compact and without window. It is well decorated and very clean. However the service is exceptional which made this a superb stay. We arrived late, 9pm from Cambodia, and wanted to get a pizza delivered. The hotel ordered it, paid for it first and had it delivered to our room....

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Thank SdsAndKss
Melbourne, Australia
Reviewed 28 January 2017

This hotel is well located right in the Old/French Quarter. The room we had booked was a suite however it looks out over the adjacent street, which is very busy with car, bike and pedestrian traffic so we asked to be moved. The room we stayed in for 3 nights was a deluxe room with twin beds; cosy would be...

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3Thank Johnpsau
Reviewed 28 January 2017 via mobile

Stay here if your in Hanoi. I am very fussy when it comes to noise, but I heard absolutely no road noise which, believe me, is a miracle for Hanoi. There are no windows out, but trust me that is a good thing unless you want beeping and traffic outside your room. The food in the hotel is fantastic and...

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Thank powella76
Reviewed 28 January 2017 via mobile

I've never written a Trip Advisor review before but have signed up just to write one for this hotel as the service and friendliness of the staff was nothing short of impeccable. Especially considering the price we paid of around £50 a night. We were on our honeymoon and stayed here for 2 nights. First of all we were picked...

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Thank aseabridge
London, United Kingdom
Reviewed 26 January 2017 via mobile

Four of us stayed here for six nights...the rooms were very well decorated and quiet, amazing given the location. The staff could not have been friendlier or more helpful, they were simply wonderful. Great location too...step out the door and you're in the Old Town. We would definitely go back.

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Thank cdw277
Denmark
Reviewed 26 January 2017

Normally i'm staying in 5 star cosy chain hotels, when travelling in Asia. In Vietnam, you don't find many of these hotels, and therefore i had to find some local at my stay in Hanoi. I don't deserve at all, and i'm sure I will stay same place Next time I come back Again. Everything was run smootly, from the...

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Thank Bojstrup
Reviewed 23 January 2017 via mobile

A lot of people write that the staff was amazing. I can say by far the staff went out of their way to help us have the best time in Hanoi. They were truthful and hand a good sense of humor. The food was really good too! The hotel is in a perfect central area to put you in walking...

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1Thank Richard F
Hereford, United Kingdom
Reviewed 23 January 2017 via mobile

Absolutely love this hotel. Everyone is incredibly friendly and welcoming. Especially after a long flight from the UK. the rooms are stylish and well put together and the location is perfect. Everything is right on your doorstep. Great stay.

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Thank 2012lali2008
Victoria, BC Canada
Reviewed 22 January 2017

We were warmly greeted on our arrival and after a smooth check in, shown to our room. We had reserved the Junior Suite with City View, and were very happy with the size of our accommodation. Our rate included Wi-Fi and breakfast. Shortly after settling in to our room, the staff arrived with a welcome drink. We were staying on...

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Thank snoopy647
Reviewed 21 January 2017 via mobile

Stayed for 2 non consecutive nights (Halong Bay in between) in a junior Suite. Stay was perfect. Staff were amazing. Even before we arrived - booking the trip, arranging Halong bay for us & sending a car to pick us up from the airport. Location is ideal. Wouldn't stay anywhere else in Hanoi.

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Thank kiz31

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Room Service
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: $76 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very comfortable twin beds and quiet, traveled with my sister”
493bonnie, 27 Apr 2017 | Read review
“Probably best to avoid the rooms without an external window, although ours was fine.”
johnsorby, 25 Apr 2017 | Read review
“Perfect location between old quarter and lake/park”
Buzy_Alexandre, 24 Apr 2017 | Read review
“Higher Floors are quieter”
Rock787, 20 Apr 2017 | Read review
“Some rooms do not have a view, great location, reasonable price”
911jackys, 18 Apr 2017 | Read review
5 of 5