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Grand Hotel Saigon

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Grand Hotel Saigon
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2,065 Reviews from our TripAdvisor Community

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Showing 1,615: English reviews
Bruges, Belgium
Reviewed 1 December 2015 via mobile

Very friendly people @ reception desk. Good hotel, great breakfast ( the only negatief point is Frech Bread is soft and weak and haven't a crusty size! ) Nice room, clean, Nice shower, good facilitys. Negatieve is we good smell the smoke of another room by ventilation in out bathroom. We are not smokers! So, you smell iT directely! WiFi...

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Helpful?
Thank miekedebruycker
Henry_T1930, Người quản lý at Grand Hotel Saigon, responded to this review

Dear miekedebruycker, Thank you for taking the time to write about your recent experience with us at Grand Hotel Saigon. I was disappointed to read the hotel did not meet your expectations as we place great importance on our guests and always strive to exceed expectations. This is not indicative of the level of service to which we strive, and...

West Bromwich Englland
Reviewed 29 November 2015

We stayed two nights at the Grand Hotel as part of a tour. We arrived at lunchtime and the rooms were not ready so around 30 of us went to the rooftop bar to get some food and drink. The staff seemed overwhelmed and the service was very slow. We waited around half an hour for a sandwich which when...

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1Thank Sowry
Henry_T1930, Người quản lý at Grand Hotel Saigon, responded to this review

Dear Sowry, Thank you for taking the time to provide feedback following your recent stay at Grand Hotel Saigon. I was disappointed to hear you experienced a few service issues which did not meet your expectations during your stay with us. Please be assured we sincerely value all the feedback we receive and I will certainly address your comments with...

melbourne
Reviewed 28 November 2015

This hotel is in a very central location, but I would describe it as soulless. The staff are efficient in dealing with customers but there is no joy. The buffet breakfast was of a good standard but the staff in the room seem to just go through the motions and disinterested. I would not stay at this hotel, plenty more...

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1Thank airportaddict73
Henry_T1930, Người quản lý at Grand Hotel Saigon, responded to this review

Dear airportaddict73, Thank you for taking the time to provide feedback following your recent stay at Grand Hotel Saigon. With your review sending, I was disappointed to hear you experienced a few service issues during your stay with us. It is evident that you did not receive the standard of service that we strive to achieve as a 5-star establishment...

Leighton Buzzard, United Kingdom
Reviewed 26 November 2015

We stayed here two nights on our tour of South East Asia. The foyer is very impressive and check in was seamless. The room was well appointed with everything one expects from a four star hotel. Thought the lighting was rather subdued except in the bathroom. but as we were out most of the time of little consequence. There is...

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Helpful?
Thank tom d
Henry_T1930, Người quản lý at Grand Hotel Saigon, responded to this review

Dear tom d, Thank you for taking the time to offer us your feedback following your recent stay at Grand Hotel Saigon. We are sorry that you encountered service issues on this occasion and sincerely apologise for the frustration and inconvenience caused. Your concerns have been passed on to the relevant Department Managers for their review and follow up. We...

Reading, United Kingdom
Reviewed 25 November 2015

Having stayed here before, I knew the location was in a nice district. The hotel is very big and check in was a little slow. However I do agree with some reviews that the airport transfer is expensive. The roof top bar is good with live music every night but it is very overpriced. Overall it is not a bad...

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Helpful?
Thank Sue R
Henry_T1930, Người quản lý at Grand Hotel Saigon, responded to this review

Dear Sue R, With all my heart, I want to say thank you a lot for staying with us. Your comment is one of the best feedback for us to keep improving our service, and quality. I hope that you could come back our hotel to let us show you how amazing our hotel's is. All the best wish for...

Adelaide, Australia
Reviewed 24 November 2015

We had 4nights here, felt like we were being watched the whole time. Made the mistake of taking a glass of milk to the room ( as there was none in the fridge-for morning cup of tea) when we checked out was asked if we intended taking the glass if so had to be paid for. As I told them...

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Helpful?
1Thank Polly G
Henry_T1930, Người quản lý at Grand Hotel Saigon, responded to this review

Dear Polly G, Thank you for choosing to stay at Grand Hotel Saigon recently, we appreciate the time you have taken to provide your feedback. I was disappointed to read the hotel did not meet your expectations, and have shared your comments with the team at the hotel. We apologize for any inconvenience caused, and will hopefully have the opportunity...

UK
Reviewed 24 November 2015

We stayed here for the first two night of our holiday in Vietnam and Cambodia. After a long journey from London we needed a good place to rest. Check-in was very quick and easy, and we had been upgraded. Room was on the 15th floor of the new luxury wing, so well above the traffic noise. Everything was very comfortable...

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Thank MrEZ
London, England, United Kingdom
Reviewed 22 November 2015

I recently stayed at the Grand Hotel Saigon despite having read previous reviews on here. When I arrived they had upgraded me to a suite which was nice but that is where the positive aspects ended. Unfortunately, I have to confirm the other less positive reviews on here. I arrived in reception to check in to find the area crowded...

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Thank Lewis D
Henry_T1930, Người quản lý at Grand Hotel Saigon, responded to this review

Dear Lewis D, Thank you for taking the time to share your experiences of your recent visit to Grand Hotel Saigon. Your experience is very important to us, so with this in mind, please be assured that we have reviewed your stay feedback and taken on board your comments to review our service and offering to deliver good services. One...

Berlin, Germany
Reviewed 22 November 2015

I am actually not sure where to start neither how to end! However, my stay was everything but Grand! The check in at the lobby is still okay but surely the ambiance is already far from 5*hotel especially as you have to walk through the all day dining restaurant to arrive or reach you room. It just depends on the...

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Thank the_gh0strider
Henry_T1930, Người quản lý at Grand Hotel Saigon, responded to this review

Dear the_gh0strider, Thank you for your valuable review. We rely on guest feedback as this will allow us to improve wherever possible. Our goal has always been to provide our guests with the best hospitality service and it is with regret that we were not able to meet your expectations. Once more, we thank you for your feedback and we...

York, United Kingdom
Reviewed 21 November 2015 via mobile

We stayed in the old wing over looking the swimming pool. Great room and we had a shared living room with our friends. Friendly staff and management who helped us to book tours. We didn't eat dinner as we ate at local restaurants, so many all around the Hotel. The roof top bar was very good great views of the...

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Helpful?
Thank CSmale

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities

Additional Information about Grand Hotel Saigon

Address: 8 Dong Khoi St., Ben Nghe Ward, Dist 1, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Price Range: $153 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Saigon 5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Grand Hotel Ho Chi Minh City
Grand Ho Chi Minh City
Grand Hotel Vietnam
Hotel Style:
#4 Casino Hotel in Ho Chi Minh City
#20 Romantic Hotel in Ho Chi Minh City
#22 Business Hotel in Ho Chi Minh City
#24 Spa Hotel in Ho Chi Minh City
#28 Luxury Hotel in Ho Chi Minh City
#35 Family Hotel in Ho Chi Minh City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Saigon staff and other travellers.
22 questions
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Questions? Get answers from Grand Hotel Saigon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you ask if the WIFI is good.....probably the older rooms just by the pool will be better, not those rooms in the main building.”
 of 5 bubbles Jeffyyc, 26 Feb 2017 | Read review
“All rooms are good”
  • This is a typical room
 of 5 bubbles suenorfolk444, 24 Feb 2017 | Read review
“Any room above the fourth level”
 of 5 bubbles wbelgum, 24 Feb 2017 | Read review
“The higher the better.”
 of 5 bubbles bogric, 21 Feb 2017 | Read review
“Choose another hotel for th eprice..”
 of 5 bubbles SunnySalVerde, 18 Feb 2017 | Read review
5 of 5