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BEST WESTERN Congress Hotel

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411 Reviews from our TripAdvisor Community

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Showing 240: English reviews
Yerevan, Armenia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 April 2015

I really liked the hotel, the atmosphere in it, it was very pleasant, nice. The hotel is situated in near the hearth of Yerevan city. Though I was there only for meeting but I hope I'l be there again. But anyway the meeting "Ball" room was very comfortable and we enjoyed our time there.

Helpful?
Thank Margarit M
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Margarita, Thank you for taking your time and sharing your experience on TriAdvisor. It is my pleasure to read that you liked our hotel's nice and friendly atmosphere. Thank you once again for highlighting our meeting points. They are indeed very comfortable and ideal places for your meetings and conferences. Best Regards, Emma Karapetyan More 

Bucharest, Romania
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 March 2015

A very good mid-price hotel in a good location for business and tourist visits. Good rooms - smoking if you wish - and comfortable beds. Breakfast is good with a wide selection but the dinner menu is a little limited but I hear the pizzas are very good. Once the second lift is in place my calf muscles will feel... More 

Helpful?
Thank DaveJ1608
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear DaveJ1608, Thank you for taking your time to write such a nice review on TripAdvisor. Our team is trilled to read that you had a good experience here with nice rooms, comfortable beds and all our complimentary services. You should try our pizzas for your next stay with us - wood fired Italian pizza and I can assure you... More 

Warsaw, Poland
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 March 2015

i was staying in this hotel 10-12 March 2015, room 512. the morning i arrived (4 am) i just noticed half empty bottle of water and half empty glass (as if someone was drinking it and left it). it's only in the afternoon, that i've realized the room wasnt really cleaned and bedding hasn't been changed after the last guest.... More 

Helpful?
1 Thank vadimslobodyan
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for your valuable feedback, your opinion is very important to us. We deeply apologoze for the inconveniences caused. Another room was assigned to you, but the receptionist gave you by mistake room not prepared for arrival guest. Our team and I do care about you as our guest, your comfort and satisfaction. We truly hope... More 

malmö Skåne Län, Sweden
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 March 2015

I stayed at the Best Western Congress Hotel Yerevan in February 2015 for 11 days, on business. If you book through an advantageous website, the price-quality ratio can be very good. I would reccomend the hotel for a number of reasons. First, the staff are very professional, friendly and English-speaking. The rooms are not large, but are clean and quiet;... More 

Helpful?
Thank Robin C
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Robin C, Thank you for taking your time to post your review on TripAdvisor following your recent stay with us. I was delighted to read that you had an enjoyable experience with us and appreciated all our products and services. Our daily utmost priority is meeting our guests' expectations; we are delighted to hear we have overcome yours!... More 

Split-Dalmatia County, Croatia
Level Contributor
481 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
Reviewed 26 February 2015

I stayed there for 3 nights and was very please with the hotel. Nice service, extremely polite staff (who speak good English) The room was large (4th floor) with large windows and a nice and clean bathroom with a nice cabin shower Breakfast is good with nice choice of food Affordable price and has nice gym

Helpful?
Thank Greg L
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you very much for your review posted on TripAdvisor following your recent stay with us. I was delighted to read that you had a wonderful stay with us appreciating our hotels all facilities as well as enjoying the nice service by our staff. I will pass on your nice comments to our team which is a... More 

Wherever
Level Contributor
210 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 24 February 2015

Overview Most of the time the hotel was of an average 3* standard. However, there were times when it fell below this. I do not expect full Western standards in countries like Armenia but I do expect the basics to be done well in Best Western Hotels. Value-for-Money The hotel offered good value-for-money. Bed and Breakfast cost about 50% of... More 

Helpful?
Thank GOM99
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking your time and writing a review on TripAdvisor. Your feedback is very valuable to us to be able to continuously enhance our services for our guests. It is my pleasure to read your comments on our city center location, evening meals, currency exchange point and all other complimentary services which intend... More 

Taipei, Taiwan
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 January 2015

This hotel has made my experience in Yerevan wonderful! The hotel is close to the center of the city. A stroll down Italy Street will take you to the famous Republic Square and good restaurants. Staff are exceptionally friendly and helpful. Rooms are cozy and clean and both smoking and non-smoking options are available. Beds are very comfortable. In case... More 

Helpful?
Thank Julie L
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking time to review our hotel and indeed for choosing to stay with us recently. It is an absolute delight to read through your review. Thank you for your very kind praise of our hotel. It means a great deal to us that you have rated our hotel so highly and you... More 

Springfield, Virginia
Level Contributor
119 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 January 2015

We were here back in September 2014 for a business trip for a couple of days. The hotel was okay. Breakfast buffet was not so bad. We didn't had a chance to try the pool but it looks nice and clean. They have everything at the hotel; bar, souvenir shop, money exchange and ATM machine. The reception staff was very... More 

Helpful?
1 Thank Charms F
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for staying at BEST WESTERN Congress Hotel on your last visit to Yerevan and for taking time to write a review on TripAdvisor. I was delighted to read your comments about our facilities, unbeatable location, friendly and profesional staff. Be assured that I will pass on your kind words to the rest of our team.... More 

Avignon, France
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 January 2015

I stayed at Congress hotel for 12 nights in December 2014. It is a good hotel. The location is good a five minute walk from Republic square, with a few restaurants in short walking distance. The rooms are not very large but quite comfortable, with a very good bed, and well heated. Avoid the rooms on the street side if... More 

Helpful?
1 Thank Frederic G
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, First of all I would like to thank you for taking the time to write your review. Your feedback is very important to us and we always take the opportunity to use it in order to improve. We are delighted to know that all your expectations were met. Thank you for mentioning our services, gym facilities and... More 

Dubai, United Arab Emirates
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 December 2014

My stay for 7 days in Yerevan at Best Western Congress Hotel, in downtown Yerevan was really enjoyable and comfortable. Rooms were clean and staffs very cordial. Food was also healthy and excellent. It is an ideal Business Hotel with comparative charges.

Helpful?
1 Thank RamDubai2013
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for your recent stay at our hotel and for sharing your experience on TripAdvisor. I am delighted to read that you valued our well-appointed rooms, authentic Italian cuisine and hotel's unrivalled location. We do hope that you will continue to make many more enjoyable stays at Best Western Congress Hotel. Best Regards, Emma Karapetyan More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
Best Western Congress Hotel is a stunning hotel earning grateful reviews for its service, style and sensational location in the heart of Yerevan, city's most exciting district.Italian style, clean modern lines and cutting edge technology are combined effortlessly with traditional Armenian values of hospitality.The comfort, contemporary design of the hotel, from its business style lobby to its impressive Italian Terrace with open air swimming pool, reflects a seamless blend of friendly hospitality and relaxing atmosphere. It has 5 meeting Rooms, 2 Bars and Italian "Raffaello" Restaurant in it. It is one of the most famous business hotels located in the heart of Yerevan city business, shopping and cultural district. ... more   less 

Additional Information about BEST WESTERN Congress Hotel

Address: 1 Italy Street, Yerevan 0010, Armenia
Region: Armenia > Yerevan
Price Range: $89 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Congress Hotel 4*
Number of rooms: 126
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Also Known As:
Best Western Yerevan
Yerevan Best Western
Hotel Style:
#3 Business Hotel in Yerevan
#7 Family Hotel in Yerevan
#8 Luxury Hotel in Yerevan
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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