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Pan Pacific Sonargaon Dhaka

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Traveller (220)
Dining (70)
Videos (5)
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About

#1 of 2 resorts in Dhaka City
Location
Cleanliness
Service
Value
Travellers' Choice
Pan Pacific Sonargaon Dhaka welcomes you with a warm heart to enjoy the typical five-star facilities available; from first class surroundings to world-class hospitality in true Pan Pacific style, right from the airport. Now with the introduction of the extraordinary Elevated Express Highway, it now only takes 15 minutes to reach the doorstep of this iconic property in heart of the city center directly from the Hazrat Shah Jalal International Airport. Fostering a fantastically and strategically placed location, the property offers convenient access to key Government emplacements and Ministries.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Cable / satellite TV
Hair dryer
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family Resort
Centrally Located
Hotel links
Special Offer:Earn 3X D$ On Your Stay!
4.0
4.0 of 5 bubbles586 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Pan Pacific Sonargaon Dhaka garners praise for its cleanliness and the delightful ambiance of well-designed spaces, although some guests mention a need for bathroom improvements. While the hotel's prime location is a hit among guests, opinions are split on room quality, with some finding them outdated and noisy. Food offerings and staff service generally receive high marks, but there are remarks about the hotel's value and some outdated amenities. Despite criticisms regarding value and room decor, the hotel's professional and friendly service stands out.
Location
Convenient
Atmosphere
Delightful
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Professional
Amenities
Satisfactory
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586Reviews4Q+A100Room tips
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Muin S wrote a review Apr 5
Dhaka City, Bangladesh13 contributions5 helpful votes
Overall services was good. Good food. The ambiance improved far then before. Friendly staffs. Room is nit and clean. Totally agreed with the value for money. Definitely recommended to others. A budget friendly brand hotel in the heart of the city.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Suraiya Akter, Marketing at Pan Pacific Sonargaon Dhaka
Responded 1 week ago
Dear Esteemed Guest, Thank you for choosing Pan Pacific Sonargaon Dhaka for your recent weekend staycation, and for taking the time to share your experience with us. We are delighted to hear that you found our services to be satisfactory and enjoyed the good food we offer. It's wonderful to know that you noticed improvements in the ambiance and appreciated the efforts of our friendly staff. We take great pride in maintaining clean and comfortable rooms for our guests, and we're glad to hear that you found your accommodations to be up to standard. Your acknowledgment of the value for money is truly appreciated, as we strive to provide a budget-friendly yet quality experience for all our guests. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the heart of the city. Should you need any assistance with future bookings or have any further feedback, please feel free to reach out to us directly. Sincerely Yours, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hameed A wrote a review Mar 2024
3 contributions
+1
Hotel's Favourite
Best 5 star. Old school 5 star hotel which delivers service with a smile. Robins leadership as GM is what this hotel always needed . I have been a guest at the Sonargoan for over 30 years and keep coming back for more great service and hospitality
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Suraiya Akter, Marketing at Pan Pacific Sonargaon Dhaka
Responded 3 weeks ago
Dear Esteemed Guest, Thank you for taking the time to share your wonderful experience at Pan Pacific Sonargaon Dhaka. We are thrilled to hear that you enjoyed your stay and that our service, under the leadership of Robin as GM, met your expectations. It is truly rewarding to know that you have been a loyal guest for over 30 years and continue to choose our hotel for its excellent service and hospitality. We are delighted to hear that Sultan at the restaurant provided you with exceptional service, and we will be sure to pass on your kind words to him and the rest of our team. We look forward to welcoming you back for many more memorable stays in the future. If there is anything we can assist you with, please feel free to reach out to us directly. Sincerely Yours, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pranab R wrote a review Mar 2024
1 contribution
Very good hotel with excellent ambience and quality service. Well mannered and perfectly trained staffs. Hospitality of the hotel as a whole deserves very high appreciation. Would repeat visiting this hotel and should recommend others as well.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Very good overall.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Suraiya Akter, Marketing at Pan Pacific Sonargaon Dhaka
Responded Mar 11, 2024
Dear Esteemed Guest, Thank you for your wonderful review of Pan Pacific Sonargaon Dhaka! We are delighted to hear that you had an excellent experience with us and that you found our hotel to have a great ambiance and quality service. Your kind words about our well-mannered and perfectly trained staff are truly appreciated, as we strive to provide exceptional hospitality to all our guests. We are thrilled that you plan to visit us again and would recommend our hotel to others. Your recommendation means the world to us! We look forward to welcoming you back for another outstanding stay in the future. Sincerely Yours, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Abhisek R wrote a review Mar 2024
1 contribution
The property is excellent, centrally located and staff is also courteous. It is the oldest 5 Star property in Dhaka. Rooms are also good, just that the bathroom could have been a little bigger. Restaurant staff is very rude and food price is exorbitant. I would still like to stay here, the next time I travel to Dhaka.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Suraiya Akter, Marketing at Pan Pacific Sonargaon Dhaka
Responded Mar 9, 2024
Dear Esteemed Guest, Thank you for taking the time to share your experience at Pan Pacific Sonargaon Dhaka. We are delighted to hear that you appreciated our hotel's location, excellent property, and courteous staff. Your feedback regarding the size of the bathroom is duly noted, and we will consider it for future improvements. We sincerely apologize for any inconvenience you may have experienced with the restaurant staff's behavior and the pricing of our food. Rest assured, we take your comments seriously and will address these issues with our team to ensure a more pleasant dining experience for our guests. We truly value your patronage and look forward to welcoming you back on your next trip to Dhaka. Should you have any further concerns or require assistance, please do not hesitate to contact us directly. Sincerely Yours, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RI Razu wrote a review Mar 2024
Worldwide1 contribution1 helpful vote
We had a fantastic time at your establishment! The ambiance was delightful, the staff went above and beyond to make our stay enjoyable, and the food was absolutely delicious. However, we were a bit disappointed with the swimming pool area. While it was clean and well-maintained, we found the lack of privacy a bit uncomfortable. It would be wonderful if some privacy enhancements could be considered for future guests. Nonetheless, our overall experience was wonderful, and we would definitely consider staying again in the future.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Suraiya Akter, Marketing at Pan Pacific Sonargaon Dhaka
Responded Mar 9, 2024
Dear Esteemed Guest, Thank you for choosing Pan Pacific Sonargaon Dhaka and for taking the time to share your feedback with us. We are thrilled to hear that you had a fantastic time during your stay and that you enjoyed our delightful ambiance, excellent service from our staff, and delicious food offerings. We appreciate your constructive criticism regarding the swimming pool area. Your comfort and satisfaction are of utmost importance to us, and we will certainly take your comments into consideration as we strive to enhance the experience for our guests. Rest assured, we will explore options to provide more privacy in the pool area for future guests. We are delighted to hear that despite this concern, your overall experience was wonderful, and we would be honored to welcome you back on your next visit to Dhaka. If you have any further suggestions or if there is anything else we can assist you with, please feel free to reach out to us directly. Sincerely Yours, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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meet dadga wrote a review Feb 2024
Mumbai, India1 contribution
Five-star experience from start to finish! The hotel staff were attentive and friendly, the room was spacious and beautifully furnished, and the amenities were top-notch. Will definitely be my go-to choice for future visits. I would highly recommend this hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Suraiya Akter, Marketing at Pan Pacific Sonargaon Dhaka
Responded Mar 1, 2024
Dear Esteemed Guest, Thank you for taking the time to share your wonderful experience at Pan Pacific Sonargaon Dhaka. We are delighted to hear that you had a five-star experience from start to finish during your recent stay with us. It brings us great joy to learn that you found our hotel staff attentive and friendly, our rooms spacious and beautifully furnished, and our amenities top-notch. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are thrilled to know that we were able to exceed your expectations. Your recommendation means the world to us, and we truly appreciate your kind words. We are honored to be your go-to choice for future visits to Dhaka, and we cannot wait to welcome you back for another memorable stay. Thank you once again for choosing Pan Pacific Sonargaon Dhaka. We look forward to serving you again soon. Sincerely Yours, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sanjoy G wrote a review Feb 2024
4 contributions2 helpful votes
I am GOLd Member of GHA and was in suite room The room was stuffy with bad smell . More over there was no quilt in the room. They provided blanket. I have not seen a 5 star property providing blanket. I have allergy blanket and not slept properly. I have to consult the doctor in the morning as allergy elivated
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Date of stay: February 2024Trip type: Travelled on business
Room Tip: Opt for other hotel like WESTIN AND HOLIDAY inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Suraiya Akter, Marketing at Pan Pacific Sonargaon Dhaka
Responded Mar 1, 2024
Dear Esteemed Guest, Thank you for sharing your feedback regarding your recent stay at Pan Pacific Sonargaon Dhaka. We sincerely apologize for any inconvenience you experienced during your time with us. We regret to hear that your stay did not meet your expectations, particularly in regards to the room conditions and amenities provided. Please accept our apologies for any discomfort caused by the stuffy atmosphere and unpleasant odor in your suite room. Your feedback regarding the absence of a quilt and the provision of a blanket instead has been duly noted. We understand the importance of providing a comfortable environment for all our guests, and we apologize for falling short in this instance. We appreciate your understanding and would like to clarify that while you were booked into a Deluxe Room, we took the initiative to upgrade you to an Executive Suite room as a gesture of appreciation. However, it is disappointing to learn that the room did not meet your expectations. Please rest assured that we take all guest feedback seriously, and we have shared your comments with our housekeeping and management teams for immediate review and improvement. We sincerely apologize for any inconvenience caused and hope that your allergy symptoms have since subsided. As a valued Gold Member of GHA, your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Thank you for bringing these concerns to our attention, and we appreciate your continued support. Sincerely Yours, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ayan m wrote a review Feb 2024
New Orleans, Louisiana9 contributions5 helpful votes
Private dinning team members are taking good care of me regarding foods what I ordered.Rashed from private dinning helps me a lot during my stay. Overall cleanliness, house keeping all were excellent.oveal it was great staying experience and I feal as homely environment.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Suraiya Akter, Marketing at Pan Pacific Sonargaon Dhaka
Responded Feb 26, 2024
Dear Esteemed Guest, Thank you for taking the time to share your wonderful experience at Pan Pacific Sonargaon Dhaka. We are thrilled to hear that you enjoyed your stay with us and that our Private Dining team, particularly Rashed, provided you with exceptional service. We will be sure to pass on your kind words to Rashed and the rest of our team. Maintaining a high standard of cleanliness and housekeeping is a top priority for us, and we're delighted that you found everything to be excellent in this regard. It brings us great joy to know that you felt at home during your stay with us. Creating a welcoming and comfortable environment for our guests is at the heart of what we do, and we're glad that you experienced just that. We truly appreciate your positive feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future. Sincerely Yours, Pan Pacific Sonargaon Dhaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Siddhartha Bose wrote a review Feb 2024
4 contributions
If you think you are welcomed into a five star property you would be highly disappointed. Rooms are small. Bathroom is very tiny, you cannot turn and you will crash on wobbly doors. Bathroom was probably last properly cleaned and scrubbed decades ago. Towels are from the period when the hotel was innugurated. Ultimate horror was to find bed bugs. This was the culmination. The staff accepted they do have complaints of bedbugs from guests. The lobby stinks of fish, spice and oil. The exhaust is perhaps faulty or without proper maintenance. For 5 nights they served same food in the breakfast. I am assuming, considering other aspects, the food is recycled. Service is too good or rather overservice. The look in the faces of staff inadvertently lead to assume "demanding bakshis (tips). Overall very very bad experience.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Do not order hotel shuttle service if you are more than 2 guests. Buy a local sim and order Uber.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Suraiya Akter, Marketing at Pan Pacific Sonargaon Dhaka
Responded Feb 23, 2024
Dear Esteemed Guest, Thank you for bringing your concerns to our attention following your recent stay at Pan Pacific Sonargaon Dhaka. We sincerely apologize for the issues you encountered during your time with us. The presence of bedbugs in your room is unacceptable, and we deeply regret any discomfort this may have caused you. Rest assured, we take matters of hygiene and cleanliness very seriously, and we have immediately initiated a thorough inspection and treatment process to address this issue comprehensively. Your feedback regarding the size of the rooms and bathrooms, as well as the condition of the towels and cleanliness standards, is concerning, and we will work diligently to rectify these deficiencies and ensure that our rooms meet the expectations of our guests. We also apologize for the lack of variety in our breakfast offerings during your stay. We understand the importance of providing diverse and fresh options to our guests, and we will review our procedures to prevent such occurrences in the future. Regarding the odor in the lobby area, we appreciate you bringing this to our attention. We will investigate the matter further and take appropriate measures to address any ventilation or maintenance issues promptly. Furthermore, we apologize if any member of our staff made you feel uncomfortable or pressured during your stay. Providing exceptional service without any expectation of gratuity is our standard, and we will reinforce this principle with our team to ensure a welcoming and professional environment for all guests. Once again, we apologize for the shortcomings you experienced, and we appreciate your valuable feedback as it allows us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exemplary stay you rightfully expect from Pan Pacific Sonargaon Dhaka. Sincerely Yours, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anjna R wrote a review Feb 2024
1 contribution
Dear Robin , I do not understand the policy that for a 1 day stay customer you offer fruit basket and a person like me who stays for 6 days you people are not giving fruit basket daily . this is really strange . This seems that your policy is against the long stay customers . Rather for long stay customer policy should be more rewarding . Neither the rate per night is less , no policy gives the stay benefits . Very Strange and unfriendly .
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Suraiya Akter, Marketing at Pan Pacific Sonargaon Dhaka
Responded Feb 26, 2024
Dear Esteemed Guest, Thank you for sharing your feedback regarding your recent stay with us at Pan Pacific Sonargaon Dhaka. We appreciate the time you've taken to communicate your thoughts with us. We sincerely apologize for any confusion or disappointment caused by our fruit basket policy. Please rest assured that your feedback has been taken seriously and will be used to improve our services for all our valued guests. We understand your concern about the difference in treatment between short and long-stay guests. Our aim is to provide exceptional service to all guests regardless of the length of their stay, and we regret if our current policy did not reflect this adequately during your visit. Your comments regarding the rate and stay benefits have been duly noted, and we will review our policies to ensure a more equitable experience for all guests, regardless of their length of stay. Once again, we appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future, providing you with an improved and more rewarding experience. Sincerely Yours, Pan Pacific Sonargaon Dhaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$178 - C$244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific sonargaon dhaka hotel dhaka city, pan pacific dhaka city, dhaka city pan pacific
LOCATION
BangladeshDhaka DivisionDhaka City
NUMBER OF ROOMS
278
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Pan Pacific Sonargaon Dhaka - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Pan Pacific Sonargaon Dhaka
Which popular attractions are close to Pan Pacific Sonargaon Dhaka?
Nearby attractions include Toggi Fun World (0.4 km), Bashundhara City (0.5 km), and MH Travels (0.4 km).
What are some of the property amenities at Pan Pacific Sonargaon Dhaka?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Pan Pacific Sonargaon Dhaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Sonargaon Dhaka?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pan Pacific Sonargaon Dhaka?
Yes, free parking is available to guests.
What are some restaurants close to Pan Pacific Sonargaon Dhaka?
Conveniently located restaurants include Cafe Bazar, Waterfall Restaurant & Convention Hall, and Chalet Restaurant and BAR.
Are there opportunities to exercise at Pan Pacific Sonargaon Dhaka?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pan Pacific Sonargaon Dhaka have airport transportation?
Yes, Pan Pacific Sonargaon Dhaka offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pan Pacific Sonargaon Dhaka?
Yes, dry cleaning and laundry service are offered to guests.
Does Pan Pacific Sonargaon Dhaka offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Pan Pacific Sonargaon Dhaka?
Many travellers enjoy visiting Independence Monument (1.6 km), Old Dhaka Historical Tour (full Day) (3.0 km), and Korail Basti (4.2 km).