Great Hotel with a pedigree historical heritage! Great service! We came with zero expectations but will leave knowing what it feels like to be treated as royalty! Outstandingly passionate staff. We will be back!
Whether it’s a special occasion or a regular visit, this sumptuous hotel and their wonderful staffs will always go an extra mile to make your visit worthwhile. I and my family had gone for 31st night as always and thoroughly enjoyed the eclectic and scrumptious cuisines, the live musical ambience, and the grandiose architecture. All these coupled with the perfect lights gave us the full advantage to click some fantastic pictures to cherish. Their staffs are very polite, highly trained, and professional. My special Thanks to Mr. Mukit and Mr. Belal for such magnanimous hospitality and high quality service. I loved their steaks, BBQ, appetisers, desserts, continental, Chinese and many more. I highly recommend It. - Aurangazeb Khan Additional deputy police commissioner.
My wife and I always visit this hotel when we are in Dhaka city! The pool is lovely and the BBQ is of good quality. The service is excellent and the hotel looks and feels very different from the days of Sheraton Dhaka, somehow it has lost its charm and the feel of Bangladeshi heritage, but I guess this had to be done to make it more modern.
I travel to Dhaka for business frequently. I have stayed at different hotels in Dhaka but like InterContinental best because of its exceptional staff and service. The hotel location is close to government offices, Dhaka University, Old Dhaka and other culture attractions. My most recent stay was from Sept. to Dec. 2022. The staff at every level made my stay very comfortable and enjoyable. I want to thank (i) Mithun Mondal, Momin Ali, Taslina, Mony, Ujjal, and the staff at the coffee station for making breakfast enjoyable and delicious and the start of my day bright, (ii) Rezan Patwary and the good staff at laundry whom I regret not writing down names for taking good care of my clothes, (iii) Denis Silva for always welcoming me with a smile, (iv) Moni, Rabaya, and the good staff at the front desk for promptly accommodating my needs, (v) Shamsunnabar, Nazmin, and Idrisur for taking care of my room, and (vi) the many staff working at Aqua Deck and concierge whom I have not written down names for their good professional services. Additionally, the hotel conference and event facilities are excellent with reliable top services, including IT.…
Of over 30 properties worldwide that I've visited, this was one of the best Intercontintental hotels I've been in. The hotel and its facilities were fantastic, and the staff and restaurants were top notch too. I enjoyed a complimentary breakfast every day as a Diamond Ambassador member. Rarely does one see such an elaborate breakfast spread from Chinese congee through eggs and sausages to idlis and dosas. I ordered dinner thrice to my room and ate once at a poolside bar. Both experiences were wonderful. The Christmas decorations, especially the record-breaking cake, lit up the entire hotel. Six nights now seems too short, but I hope to be back again soon.
The hotel front desk staffs and housekeeping staffs are amazing. They are always on their toe to help you. On other hand there is a senior waiter/serving staff of restaurant area is very arrogant and least bothered to serve guests than to roam around. Moni the lady is very careful and attentive towards guests. She is really nice lady. On other hand it is really disgusting that such a renowned hotel chain can't keep veg and non veg food marking or color dots on each food menu and in food card in buffet. People around the world who are vegetarian or vegan be very careful as this hotel can feed you eggs mixing in their deserts they prepare or serve. Also several times during my stay I saw people taking veg items using non veg spoons and cutlery. The attendants just standing as a show piece. Neither they change any cutlery or request guest to serve them. 2 of my colleagues religiously vegetarian request for a authentic bengali sweet dish called PATISHAPTA. But this hotel intentionally hide the fact of containing egg in that. AS A BENGALI I have seen in no occasion it made with eggs. It's a purely veg deserts. But here the International Hotel Dhaka deserts section makes this in live counter and the wrap contains Egg and they are least bothered to mention it to guests who come all around the world. When i ask the live counter chef and head chef about it,they said to make the patishapta wrap thin and batter long lasting they mix eggs. Very unprofessional for a service industry.…
I’m a hotelier. Works in the same group of hotel. Visited from India with friends who are from Bangladesh, and the check in experience was pathetic. I booked two rooms, while checking in the lady has denied to give us the room if we don’t pay the room charges in advance. I requested that I’ve just traveled from India and my card is not yet active for international transaction and will be active in few hours. But the lady denied to give me that time frame and asked us to wait at lobby with my guests and no one even bothered to ask for water. I requested that I’ll pay partial amount and rest payment will be done in couple of hours. Yet again was denied. I also requested that let my guests go to room, I’ll be standing at lobby until the payment is done. She was again strict enough to deny it. As I mentioned that I work under same group of hotel also booked under Employee Rate. We have to go through hassles. Being a hotelier this is not the way we handle guest. We do follow processes but adjustments can be done in cases like this. I felt heavily embarrassed in front of my guests I was accommodating. Thankfully my bank was kind enough to get this done asap and I could make payment and go to my room. Also upon check out I asked them to add my membership number, I never got that done. Please get the team trained. They should know what is hospitable staff called. They should know what is making a guest smile means. Apart from that Room was great, everything was nice about the hotel apart from hospitality. …
The stay was excellent. Rooms were large and comfortable. Bed was excellent. Rooms were very spacious and the desk in the room was very useful for work purposes. Breakfast was lovely and with a wide range. All stations were available. Service was on point too. Room cleanness was superb. Overall it was a excellent stay. Nothing to complain.
Stayed in InterContinental Dhaka for a business forum held there. The hotel is very ideal. Located not very far from the international airport. The hotel has been renovated recently and the improvements shows. The rooms, the ballrooms, the event halls, and the restaurant are all very ideal. Good choice for a business function.
Dhaka is a crazy city, which made my stay here even more perfect. The location is great, near Dhaka University, and I felt so calm every time I walked in the lobby. The hotel is decorated beautifully, & the rooms are spacious & comfortable. Breakfast buffet is splendid with a wide array of choices. The pool is beautiful, & spa was terrific. I had a fantastic massage followed by some time in the sauna, and I felt incredible when I left. The service was top-notch. Overall, I spent two lovely days here, and I hope I’ll be back in the future!