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Diplomat Hotel and Business Center

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Diplomat Hotel and Business Center
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123 Reviews from our TripAdvisor Community

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Showing 62: English reviews
London, United Kingdom
Level Contributor
67 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 weeks ago

The room was spacious and comfortable and I had booked it for what i considered a reasonable price, especially given the location of the hotel. However the hotel is yet to provide a level of service equivalent to its other facilities. The first problem was in trying to find a restaurant available in the evening for hotel guests. It was... More 

Helpful?
Thank Blank70
Voorschoten, The Netherlands
Level Contributor
180 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 17 October 2016

Pro: Perfect location, opposite of Bayterek. Easy transport from/to Astana airport at daytime (06.00 - 21.00). Busstop line 10 (90 Tenge p.p., very frequent, takes about 30 minutes) just 5 minutes from the hotel. At night we used the Ecotaxi, easy to arrange at a special boot at the left side of the exit of the arrival hall for 2700... More 

Helpful?
Thank MarcelTraveller
Hong Kong, China
Level Contributor
82 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 13 October 2016

Had high hopes because of the location and convenience to the city, but the room was a disappointment. It's a big room, but feels empty. The bathroom had no amenities. Not even tissues? The breakfast was marginal at best and the coffee was gross. This hotel needs to modernize and bring its service level up to meet the price point.... More 

Helpful?
Thank steve15182

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United States
Level Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 6 October 2016

I stayed at the Diplomat twice, in Standard and Deluxe rooms. Both rooms are of decent quality, a bit dated, but functional and nice. The beds were large but old. Interestingly, housekeeping seems to reuse the shampoo and conditioner bottles, which was a bit unexpected as a foreign tourist. Our check-in process was very easy and the hotel staff were... More 

Helpful?
Thank Claire D
London
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 25 September 2016

With stayed in this hotel for one night only doing our September trip to Kazakhstan. And I have to say my opinion about this hotel is rather mixed. Hotel/location. Location of the building is one of its strongest point. It is located in the center of the modern part of Astana. Literally five minutes walk from the Bayterek tower. It... More 

Helpful?
1 Thank piotrelszkowski
2 reviews
Reviewed 22 September 2016

Rooms were spacious, good service, Breakfast is fresh and delicious. We enjoyed SPA and pool which is located near Hotel and it if free for the guests. Internet connection should be improved though. Weak connection in the rooms and TVs are old fashioned, without HDMI port.

Helpful?
Thank Otabek J
Jerusalem, Israel
Level Contributor
4 reviews
3 hotel reviews
Reviewed 20 September 2016

The hotel is in the heart of Astana, you can walk almost to any place in the city, the sevice was excelent, very pleasent staff, helpfull,experienced, polite and cooperative, the rooms are very clean, the view from the rooms face the city tower, breakfast with a large variety of food, I definitely recommend this hotel to travelers to Astana

Helpful?
Thank jchahar
Brisbane, Queensland, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 September 2016

While walking into the hotel through a metal detector is a bit daunting, I cannot speak to highly of the location. All the major sites are within a short walk and very handy. There is a noticeable lack of staff around and the buffet breakfast is a little limited, however, the room was excellent and the view stunning. If you... More 

Helpful?
Thank John B
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Mr. John, on behalf of the entire team of the Hotel let me thank you for your time and comments. We would like to inform you that we constantly strive to improve our services, as well as the breakfasts' varities and the quality of other services. We hope to see you again soon. Best regards, Mikhail Menshov More 

Evanston, Illinois
Level Contributor
500 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 23 August 2016

Great hotel with great location. Spacious room with gorgeous view of the bayterek and the rest of the city. Comfy bed, friendly staff and great restaurant on the top floor. walking distance to major attractions.

Helpful?
Thank kiltmaker2
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Gulim! Let me thank you for your time and comments! We are glad that you enjoyed your staying at our Hotel and had a chance to evaluate the quality of our services. We look forward to seeing you soon again. Best regards, Mikhail Menshov General Manager More 

Almaty, Kazakhstan
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 August 2016 via mobile

the Hotel has great location,all sightseeing in a walking distance and very beautiful view from the window, breakfast is tasty and rooms are clean and cozy,price is very good for this place. Hotel offers spa which is outside of building, the only problem is that except receptionist seems nobody speaks English. Really enjoyed staying in this place

Helpful?
Thank Gulim A
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Gulim! Let me thank you for your time and comments! We are glad that you enjoyed your staying at our Hotel and had a chance to evaluate the quality of our services. We are sorry to hear that you faced a problem with non-English spekaing staff. However, we are currently carrying out the English courses for our personnel. We... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
Official Description (provided by the hotel)
Diplomat Hotel & Business Center in Astana is a First Class full service hotel with excellent location in the city center of the capital. Behind the rounded, modern façade the Diplomat Hotel & Business Center offers large, comfortable and stylish rooms and suites with warm colours and tall windows with panoramic views. Enjoy superb dining in El Gaucho Argentinian restaurant with carefully selected top class meat, grilled over open fire. On the 21st floor, you will find the DIP Lounge, where we offer an astonishing panoramic view of Astana and Japanese cuisine and selection of inspiring drinks from our Sky Bar. The Lobby Bar is open 24/7 and is the natural meeting venue in the city. Select something to eat from our rich menu or just have a drink and relax while watching the Baiterek Monument just in front of the hotel. When you feel for some recreation, you have free access to the Bali Spa with gym, pool, saunas and Hamam. In the Bali Spa we are proud to offer various treatments for your body and health with massage and beauty saloon, and refreshing healthy fresh juices from the Bali Spa Bar. The Diplomat Hotel & Business Center offers convenient Meeting & Event solutions. The Baiterek Ballroom is perfect for big banquets, congresses or exhibitions. For smaller meetings, we recommend our luxury and comfortable VIP rooms. Always in the Diplomat Hotel & Business Center: Free WiFi, Complimentary Breakfast, 24h Room Service, Laundry Service, Multi Lingual Staff. ... more   less 

Additional Information about Diplomat Hotel and Business Center

Address: 29/1, D. Kunayev Str., Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Price Range: $93 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Diplomat Hotel and Business Center 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Diplomat Hotel Astana
Hotel Style:
#3 Spa Hotel in Astana
#5 Luxury Hotel in Astana
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Questions & Answers

Questions? Get answers from Diplomat Hotel and Business Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are often parties in the hotel. On higher floors you have less noise from these events.”
  • Rather large rooms
  • Room 607
  • Room 607 at 03.30 when we arrived
 of 5 bubbles MarcelTraveller, 17 Oct 2016 | Read review
“high floors facing the city tower”
 of 5 bubbles jchahar, 20 Sep 2016 | Read review
“Top floor with baytarek view”
 of 5 bubbles kiltmaker2, 23 Aug 2016 | Read review
“Nice view from upper floors”
 of 5 bubbles hombred778, 19 May 2016 | Read review
“Facing the Baiterek monument”
  • Looking out at the Baiterek monument
 of 5 bubbles dennisl346, 10 Feb 2016 | Read review
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