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Kazzhol Hotel

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#4 of 53 Hotels in Astana
Certificate of Excellence
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1 room 2 adults 0 children
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Kazzhol Hotel
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123 Reviews from our TripAdvisor Community

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Showing 47: English reviews
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Ljubljana, Slovenia
Reviewed 5 days ago NEW

I stayed at this hotel as a part of the group on a business trip in Kazakhstan. The hotel is located away from the main points of interest and this needs to be kept in mind for those who would be coming for tourism. It is true that taxis are cheap in Astana but during our stay it was very...

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1Thank TAlbreht
Dubai, United Arab Emirates
Reviewed 4 weeks ago via mobile

I am in the hotel now. Spent the night Bed was awful as very hard and synthetic linen are used. Continuous electrical static shocks all night in bed due to the bed sheets. Decoration: typical Russian Furniture: a little of all, tasteless All forced to a "4" star hotel Breakfast: 4/10 Bed: 4/10 Bathroom 7/10 Wifi 8/10 Staff : friendly...

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Thank searcheangel
Reviewed 25 December 2016

An overall impression is quite nice. I may say that it's very far from the airport. I noticed that there was a letter from the previous visitor and some litter in the litterbin. Service is nice, except the trainer in the gym. There are both smoking and nonsmoking rooms. Didn't take too much time to check my online booking. Take...

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Thank Zhanar Z
Kazzhol A, Front-office manager at Kazzhol Hotel, responded to this review

Dear Zhanar, Thank you so much for taking time to review your stay with us! I am so happy to hear that you had nice time at Kazzhol Hotel Astana! I really appreciate your kind words about our service and rooms! I hope it wasn't your last visit to our hotel. Looking forward to welcome you back! We are always...

Reviewed 10 December 2016 via mobile

Fitness center equipment is old and some are broken. No small towels and sanitary wipes to clean equipment holders. Massage wasn't good, room not clean. Room was good and clean. Air was the too dry because of heating. Good breakfast, polite staff

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Thank Damilya N
Kazzhol A, Front-office manager at Kazzhol Hotel, responded to this review

Dear Miss Damilya, Thank you very much for such kind feedback about your stay at Kazzhol Hotel Astana! I am very pleased to hear that our staff made your stay pleasant. I have already let the staff know that you were pleased with their service. Thank you for your comment regarding cleanliness of SPA center and Fitness center! We do...

Trier, Germany
Reviewed 23 October 2016

I stayed twice in the Kazzhol Hotel - on my late arrival in Astana and on the departure day. The standard in both rooms been absolutly OK. The rooms been clean. However you have still the smell from the new furnitures from the recent renovation. Unfortuantely you hear all the noises from the neighbour rooms. Wake-up calls are working. Breakfast...

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Thank FrnkS
South Wales UK
Reviewed 26 September 2016 via mobile

I booked this hotel direct using their website requesting a Standard Room for my wife and myself. When we arrived we found that we had been upgraded to a 'Lux Room' which was very very nice! We found all the staff in the hotel were very helpful and no little thing was to much trouble to resolve or help with...

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1Thank Traveller_UK12
Kazzhol A, Front office manger at Kazzhol Hotel, responded to this review

Dear Traveller _UK12! Wow! What a wonderful review! Thank you for this and for choosing our hotel. I'm happy that you enjoyed your stay with us! I am pleased to hear that our staff and service met your needs and expectations. We always try to do our best in order to make our guest's stay comfortable and memorable one! You...

Christchurch, New Zealand
Reviewed 27 August 2016

We recently stayed here for 2 nights whilst touring Kazakhstan. The hotel has clearly recently been refurbished as our room had very nice new furniture! The reception area was well laid out, the staff behind the main desk spoke excellent English, some of the other staff only spoke basic English but enough again to get by. The rooms are large,...

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Thank Terran N
Kazzhol A, Front-office manager at Kazzhol Hotel, responded to this review

Dear Terran N! Thank you for taking the time to write such a detailed review. I am very happy to hear that our staff and service met your needs and expectations. I will be sure to let our staff know how much of an impact they made on your experience. I am so glad to hear that we will be...

Milton Keynes, United Kingdom
Reviewed 7 August 2016 via mobile

We had a lovely time at this hotel. Yes it is a little way out from the centre of Astana but it makes for a nice walk taking in the sights. If walking is not your thing then taxis are cheap. The staff at the hotel were absolutely lovely, very friendly and always a smile on their faces. The breakfast...

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Thank KarenAaran
Kazzhol A, Front office manager at Kazzhol Hotel, responded to this review

Dear KarenAaron! Thank you so much for taking time to review your stay with us! I am so happy to hear that you had nice time at Kazzhol Hotel Astana! I really appreciate your kind words about our staff, breakfast quality and rooms! Special thanks for recommending our hotel to other travellers. I hope it wasn't your last visit to...

London, United Kingdom
Reviewed 31 July 2016

Modern (Looked newly renovated) hotel in the Kazakh Capital. I stayed one night in Mid-July as part of a holiday travelling around Kazakhstan. It's convenient for taxis from the airport, and to the city centre, both of which are reasonably priced. The only negative I can think of are that it's a bit of a hike to the city centre...

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Thank ThomasDwan
Kazzhol A, Front Office manager at Kazzhol Hotel, responded to this review

Dear Mr. Dwan! Thank you for your review and for choosing our hotel. I am so glad to hear that you evaluated our hotel design and enjoyed your stay with us! I am very sorry if several things throughout your stay did not meet your expectations. Our hotel offer daily free transfer to main sightseeings (including city center). We try...

Lisbon, Portugal
Reviewed 25 July 2016

The room was OK, with a smell of a new renovation. The amnities were basic. The breakfast was very poor. The egg station quite slow. The reception staff was very friendly. The street where the hotel is located was not nice, as well as the building itself.

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Thank PCN51
Kazzhol A, Front Office manager at Kazzhol Hotel, responded to this review

Dear Guest! Thank you for taking the time to write such a detailed review. I appreciate your kind words about our staff. We are very happy that reception team met your expectations. I am sorry to hear that you weren't satisfied with our restaurat service and hotel appearance. Please, note that this information has been passed on to our concerned...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Kazzhol Hotel

Address: Balkantau Prospekt 213, Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Price Range: $85 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kazzhol Hotel 4*
Number of rooms: 71
Reservation Options:
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Hotel Style:
#2 Business Hotel in Astana
#4 Luxury Hotel in Astana
#5 Best Value Hotel in Astana
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Questions & Answers

Here's what travellers have asked, with answers from Kazzhol Hotel staff and other travellers.
2 questions
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Questions? Get answers from Kazzhol Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor”
 of 5 bubbles TAlbreht, 18 Feb 2017 | Read review
“quiet floors, accessibility, stylish, minimized, clean rooms.”
 of 5 bubbles 884zhanarz, 25 Dec 2016 | Read review
“Ask for a non smoking room”
 of 5 bubbles FrnkS, 23 Oct 2016 | Read review
“AC should be easy to change with the seasons and/or the weather, especially since higher floors tend to get too warm on sunny days.”
 of 5 bubbles NoraOlave-Shibusawa, 9 Sep 2014 | Read review
“semi-lux rooms (at the end of hallways) are good choice given the space and light”
  •                   semilux room
  •                   semilux room
  •                   semilux room
 of 5 bubbles twztwztwz, 21 Feb 2013 | Read review
5 of 5