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Rixos President Astana Hotel

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296 Reviews from our TripAdvisor Community

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Showing 187: English reviews
Reviewed 27 September 2016 via mobile

Hotel is nice and in a good location. Rooms are quite small but functional. Service is clearly above average for Kazakh standards. Reception resourcefully helped ke to get a charger for my notebook. As a downside I was woken up by an unordered 6am wake-up call. Overall a good but pricey option.

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Helpful?
Thank Dirk E
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear Dirk E, Thank you for taking the time to share an experience with the travel community here on TripAdvisor. I am thrilled to hear that you stay with us was comfortable and enjoyable. We value your feedback on the highlight our location and service on reception. We sincerely apologize for the inconveniences caused by unordered wake-up call and rest...

Hurdal Municipality, Norway
Reviewed 18 September 2016 via mobile

The hotel market itself as a 5 star hotel and that is true to some extent. The common areas are nice and well maintained, but the rooms could need some modern upgrades. As an example, it was impossible to regulate the temperature down. The TV in the room was on the small scale of flat screen TV I have seen....

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Helpful?
Thank Morten I
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear Morten I, Thank you for taking precious time to share feedback regarding your stay at Rixos President Hotel Astana. I'm happy to know you had a great stay that you enjoyed most of your time at our hotel. We do pride ourselves on our service here and we would like to assure you that in the nearest future we...

Istanbul
Reviewed 9 September 2016

Very warm welcome at the reception. Hotel areas are large and spacey, very comfortable lobby and function areas. First observation is the good hospitality and cleanliness. Rooms are functional and very clean. I had two days for a business trip which Rixos made my stay a pleasant one. The speed of the service at lobby, restaurants, cigar lounge and etc...

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Helpful?
Thank Haluk B
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear Haluk B, Thank you very much for taking your time to write such wonderful review about your recent stay with us. I am thrilled to hear that you found my staff impeccable and our service outstanding. We pride ourselves on our personalized service and take great pride in ensuring each guest feels valued, so they will be delighted to...

Reviewed 24 August 2016

Good food, great rooms, nice bathrooms, window opens, good internet/wifi, very nice staff, fab pool/gym, salon, and spa, but spa rates are almost equivalent to US rates - very expensive!!! Bit slow in responding to needs in the room (eg. water)

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Helpful?
Thank Mango P
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear Mango P, Thank you very much for taking your time to write this lovely review. We are thrilled to hear that you had a wonderful stay and that you found our hotel outstanding. We take great pride in our personalized service here at Rixos President Hotel Astana, so I am thrilled that you felt this and that you found...

Karaganda, Kazakhstan
Reviewed 13 August 2016

Great things in this hotel: Charming reception with the lady elegantly clad in Kazakh regalia, the pampering treatment in the spa, the exquisite rooms, the pool so clean and grand, the meals all mouth watering, the staff courteous and duty conscious, the guest relations manager ensuring that the smallest request is granted in 5 minutes maximum. My children loved the...

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Helpful?
Thank Phillipa S S
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear Phillipa S S, Thank you very much for taking your time to share your experience with such lovely review of your recent stay at Rixos President Hotel Astana. We are delighted to receive your feedback and appreciate your kind gestures in sharing the picture which were taken during your experience with us. I am thrilled to read of what...

Rome
Reviewed 9 August 2016

I went back to rixos after 6 months and level of service still up to expectations. Restaurants and bars offer a great choice of food, quality and taste are above Astana average. The italian Chef Oreste is giving a plus. Always available and willing to suggest and help you on your choice. He even cooked him self for us. Great...

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Helpful?
Thank DonBalla
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear DonBalla, Thank you very much for your wonderful review! Being "top hotel" is just the best compliment we can ask for and the team was very proud to read your comments. Thank you! We are truly delighted that you noticed and appreciated the professionalism and attentiveness of our entire team and especially our chef Oreste Mancini, whose only goal...

Astana, Kazakhstan
Reviewed 9 August 2016 via mobile

My favorite hotel in Astana! It's located in the city center with beautiful view . Welcoming team , perfect service! It's best place for event or wedding. And what is my lovely things at this hotel it's a food!!!! Italian chef Oreste Mancini create gastronomical masterpieces! You will really enjoy it! Lunch or dinner at L'Olivo restaurant will make you...

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Helpful?
Thank MariaKleo
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear MariaKleo, Thank you for taking the time to write such a lovely review. I am delighted to read that you had such a great time when visit us and would like to thank you for your compliments towards the hotel. Your generous words of praise will certainly be conveyed to Oreste Mancini and shared among our team member. We...

Reviewed 7 August 2016 via mobile

The best pace in Astana in terms of food quality, amazing talented chef that takes you to another level of dining luxurious experience Amazing ideas for brunch every Sunday and a lot of variety in food from international cuisines Highly Recommended

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Helpful?
Thank neruub n
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this review

Dear neruub n, Thank you for taking the time to share your experience with us. We were so pleased to learn of your fantastic review of Rixos President Hotel Astana. It fills us with great joy to know that you had great experience whilst you were staying with us. We pride ourselves on our personalized service, so it is always...

Istanbul, Turkey
Reviewed 5 August 2016

It would not be outlandish to say that this Rixos is one of the best in Central Asia Region. With its great location, it has all the amenities for which a business traveller may ask. The Spa and Fitness room were more than adequate. Although I never used it myself, I would imagine that free international calling from their IP...

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Helpful?
Thank Kamillo681
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this review

Dear Kamillo681, Thank you very much for taking your time to review your recent stay with us. I am delighted to know that you found Rixos President Astana to be the "outlandish hotel" with great amenities that met your expectations. At Rixos President Hotel Astana, the comfort and satisfaction of our esteemed guests is always our priority. I sincerely apologies,...

Vancouver, Canada
Reviewed 24 July 2016

Loved my stay at the Rixos Astana and was very glad I splurged to treat myself. Hotel held up to Rixos name, and was just the same as the 3 other properties in Kazakastan; clean, quiet luxurious rooms, great breakfast and excellent staff. Hotel is a bit of walk to restaurants and famous dome mall, but main pedestrian stip is...

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Helpful?
Thank Leslie B
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this review

Dear Leslie B Thank you very much for taking your time to review your recent stay with us. We are glad to read that you enjoyed stay with us. I will be passing on your brilliant feedback to the rest of my team .I’m thrilled to learn that my staff did everything possible to make your stay a memorable one....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Babysitting
Official Description (provided by the hotel)
Rixos President Astana combines the peak of comfort and luxury in Astana. Classically inspired yet fresh and eco-friendly, this luxury hotel's accommodation options are among the city's most spacious. Of the 184 guest units, including 4 Junior Suites, 2 Premium Suites, 12 Presidential Suites and 2 Royal Suites, the most spacious accommodation in Astana, all are offering magnificent view of the city. In-room facilities are geared to the needs of international business travelers. Rixos President Astana blends local tastes and world cuisines with style and luxury. Destined to be among the city's hottest see-and-be-seen destinations, Rixos President Astana features lifestyle restaurants with the finest dining and nightlife in Astana. Our international and globally experienced Food & Beverage Team provides the best and most authentic culinary experiences. Located in the heart of Astana, Rixos Wellness & SPA is city's most luxurious retreat. A place to unwind, restore and invigorate the body and mind. Surrounded by gentle interiors, advanced fitness equipment, an expansive swimming pool, steam room, sumptuous treatment areas, it brings relaxation, wellness and fitness to the core. The Spa features relaxing treatment rooms as well as the sensual bathing retreats Hamam, which allows fully immerse in exotic Turkish ritual ambience. Relaxation lounge is the ideal place to have a rest between appointments. The Spa offers an extensive range of treatments, including different types of massage, facials and body treatments. Rixos President Astana offers over 1,000 square meters of functional space, including seven meeting and event facilities to host official receptions, conferences, business and private meetings and banquets. Choose from our many distinguished venues, and our attentive staff will organize, oversee and deliver every last detail of your event, conference or special occasion. Discover flexible spaces that adapt perfectly to your meeting purpose. ... more   less 

Additional Information about Rixos President Astana Hotel

Address: Kunayeva St., 7, Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Price Range: $153 - $677 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos President Astana Hotel 5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Rixos President Astana
Hotel Style:
#1 Spa Hotel in Astana
#1 Business Hotel in Astana
#3 Luxury Hotel in Astana
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Questions & Answers

Here's what travellers have asked, with answers from Rixos President Astana Hotel staff and other travellers.
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Questions? Get answers from Rixos President Astana Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower level rooms”
 of 5 bubbles Yazaksami, 9 Sep 2016 | Read review
“South-side rooms have greater view”
 of 5 bubbles 326vitd, 29 Jun 2016 | Read review
“Try to get a room up to the 3rd floor for the view.”
 of 5 bubbles L2_R3, 26 May 2016 | Read review
“All rooms similar”
 of 5 bubbles jamesbZ5639EF, 17 Apr 2016 | Read review
“Just ask for what you want. My room had terrific views over the green line, Astana's Central Park.”
 of 5 bubbles DunxEnright, 1 Mar 2016 | Read review
5 of 5
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