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Alau Hotel Astana

Bogenbaya batyra prospekt 47, Astana 010000 Kazakhstan

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#64 of 73 hotels in Astana
Cleanliness
Service
Value
Offering comfortable rooms, Alau Hotel Astana is located in Astana, next to Alau Ice Palace. Astana Arena and a velotrack are withing a 5-minute walk away.The air-conditioned rooms are decorated in warm tones and have a balcony. They feature a flat-screen satellite TV and a minibar. The private bathrooms come with a hairdryer and free toiletries.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Hiking
Table tennis
Children Activities (Kid / Family Friendly)
Meeting rooms
Wifi
Sauna
Bar / lounge
Restaurant
Concierge
ATM on site
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Seating area
Minibar
Bath / shower
Hair dryer
Telephone
Clothes rack
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Room types
Family rooms
Good to know
Languages Spoken
English, Russian
7Reviews1Q+A1Room tip
Traveller rating
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Arzu Y wrote a review Jul 2019
58 contributions20 helpful votes
When we went to this hotel, it took us 10 minutes to find the entrance. Taxi drivers have no idea about the existence of this hotel. Reception staff don't speak English at all. I have booked and payed through a website but they wanted me to pay again and said that they can not get their money from this very famous booking website! There were bugs crawling at the lobby. There was a construction going on around the hotel and did not look safe at all. I would not recommend. I can't comment about the rooms because I had immediately booked another hotel and left this weird place.
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ruslan Dautov, Маркетинг at Alau Hotel Astana
Responded Oct 24, 2021
Dear Guest! We apologize for any inconvenience caused. We have completed the reconstruction of the hotel. We will be very glad to see you. And we will try to make you comfortable this time. Respectfully yours, Hotel Director Dautov R.Sh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rmadureira wrote a review Feb 2018
Vila Nova de Gaia, Portugal38 contributions3 helpful votes
+1
The facility itself it's not bad, a little under care, the carpet on the bedrooms are a little dirty, bathroom its ok very spacey, the finishings are not that good, to say the least. AC its always hot, no cold and you cannot adjust the temperature, take in mind I was here on November and February, some cold days, but it was just too hot, I had to turn it off and even then it was too hot. The room service its existence, there is no food at all also, just a small room on the entry level, breakfast from 8 to 10, where the choices are very limited on the second week i stayed there was an omelet or some kind of sweet rice, with coffee. For dinner or lunch the options are still low, and to help that they speak no English at all. just point and choose., for a dinner plate you might pay about 2.800 tegue around 8€. The room cleaning service is very bad also, no change of sheets, not even cleaning the small cup that I used for my instant coffee. Overal, if I were to choose not a place to come back again, but then again I was working just on the Arena by the side so. 5 m walking on the freezing cold.
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Date of stay: February 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ruslan Dautov, Маркетинг at Alau Hotel Astana
Responded Oct 24, 2021
Dear Guest! Firstly accept our apologies. Secondly thank you very much for your feedback. The opinion of each guest is very important for us.We will try to work on our service. And we very much hope that your next visit will be much more comfortable with us. Hotel Director, Dautov R.Sh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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totallyuntamed wrote a review Feb 2018
Coventry128 contributions61 helpful votes
No complaints about the room and the location but the breakfast did get a bit repetitive and the staff need to work on their service skills as they weren't exactly prepared to go the extra mile (or even yard). They were friendly enough but there were no maps available apart from one they kept under the counter which they were not letting it out of their sight.
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Date of stay: February 2018
Value
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ruslan Dautov, Маркетинг at Alau Hotel Astana
Responded Oct 24, 2021
Dear Guest! Thank you for your feedback. Your opinion is very important for us to improve the quality of our service. We will take note of all the nuances that you noted about our service. We will be always glad to see you at our hotel! Hotel Director, Dautov R.Sh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephen F wrote a review Nov 2016
Hessle, United Kingdom34 contributions8 helpful votes
When we arrived at the hotel I thought we would have problems with the language as I thought that they spoke little English and we could not speak their language however as time went by we managed to communicate effictively which resulted in some funny moments. The food at the hotel was very basic but always served with a smile. If you are expecting Western food probably best to choose a different hotel. This hotel is probably about 2/3 miles from the centre which can be a challenging walk on a cold day but there are ample taxis to be had at about £2/3. The Khan Shatyr was a good 3/4 of an hour walk but easy to get to as the roads are very straight. This hotel is ideal if you are visiting the Astana Arena (Football ground) or Barys Arena where the Barys KHL ice hockey team play as both are next to the hotel. The hotel is part of the Ice Palace Complex
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Date of stay: November 2016
Value
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Ask for a room with a Balcony on a high floor thus getting the advantage of seeing the city
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ruslan Dautov, Маркетинг at Alau Hotel Astana
Responded Oct 24, 2021
Dear Guest! Thanks a lot for a such positive feedback. Every guest is really important for us! We are really glad welcoming you in our Hotel at any time! Best regards hotel director Dautov R.Sh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LOCATION
KazakhstanAkmola ProvinceAstana
NUMBER OF ROOMS
46
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Alau Hotel Astana - UPDATED Prices, Reviews & Photos (Kazakhstan) - Tripadvisor

Frequently Asked Questions about Alau Hotel Astana
Which popular attractions are close to Alau Hotel Astana?
Nearby attractions include Saken Seifullin Museum (0.7 km), Monument to Bogenbai Batyr (0.07 km), and Fountain Drevo Zhizni (1.2 km).
What are some of the property amenities at Alau Hotel Astana?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Alau Hotel Astana?
Top room amenities include a minibar, air conditioning, and a seating area.
What food & drink options are available at Alau Hotel Astana?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Alau Hotel Astana?
Yes, free parking is available to guests.
What are some restaurants close to Alau Hotel Astana?
Conveniently located restaurants include Princess Turandot, Bolognese Turandot, and Lugano.
Are there opportunities to exercise at Alau Hotel Astana?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Alau Hotel Astana located near the city centre?
Yes, it is 0.8 km away from the centre of Astana.
Which languages are spoken by the staff at Alau Hotel Astana?
The staff speaks multiple languages, including English and Russian.
Are there any historical sites close to Alau Hotel Astana?
Many travellers enjoy visiting Atameken Ethno-Memorial Map of Kazakhstan (11.2 km).