We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Kempinski Hotel Khan Palace

Booking.comUS$129*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Kempinski Hotel Khan Palace
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

470 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 349: English reviews
Start your review of Kempinski Hotel Khan Palace
 Click to rate
Reviewed 2 weeks ago

My girlfriend and I had an amazing stay at Kempinski for her birthday and the concierge Solongo deserves an extra special shout out for her great customer service. Solongo was in constant contact with me leading up to the weekend and even helped us out when we forgot something in the room. We will definitely be staying there again soon!

 Report
Helpful?
Thank Michael C
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Michael, Thank you for taking the time to post a review of your recent stay with us.I am thrilled to read that you enjoyed the service being provided during your stay, our team members are all very passionate into their professional fields of delivering exceptional services! Rest assured that I will share your comments with our Lady in Red...

Birmingham
Reviewed 3 weeks ago via mobile

This is my second visit to the hotel. It is worth noting that there is renovation going on at present so can be noisy during the day and the little bar area is lost at present, although neither aspect spoiled my stay. I stayed in a Superior room this time which was large, airy and very clean, but for me...

 Report
Helpful?
Thank Doobles63
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Mr. Doobles63, Thank you very much choosing to stay at the Kempinski Hotel Khan Palace. We ere delighted to read that we exceeded your expectations and thank you for recommending our property. Thank you for supporting our Lobby renovation, our construction team is working hard to have it completed as soon as possible and I am exited as we...

Almaty
Reviewed 3 weeks ago

Pros: - super friendly and welcoming staff. Every request I had was handled with a respect and eagerness to help. - very comfy beds and linen. I was falling asleep the moment my head was touching a pillow. Doesn’t happen in every hotel. - excellent Japanese teppanyaki restaurant. Amazing food, great and entertaining chef Cons: - almost no sound-proof in...

 Report
Helpful?
Thank kopilashvili
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Mr. Kopilashvili, Thank you for choosing to stay at the Kempinski Hotel Khan Palace & providing a review. Great to hear that we exceed your expectations in terms of service, and for commending our team for the excellent service rendered during your stay as they are truly the foundation of the hotel. We took note of your comment and...

Paris, France
Reviewed 3 weeks ago

Definitely the best hotel in UB. Undoubtedly the best value for money, very spacious and luxurious and comfortable rooms, excellent food in all the restaurants and I like the quite but easily accessible location. The personal, individualized Concierge services provided by the Guest Services Manager and the Ladies in Red is very professional and world class. I look forward to...

 Report
Helpful?
Thank Peter H
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Mr. Peter.H, Thank you very much for your nice comments and your loyalty is well appreciated. Its is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. We are looking...

Singapore, Singapore
Reviewed 13 April 2017

It was my first trip to Ulaan Bataar and I stayed at the Kempinski for 3 nights. The hotel is a small boutique hotel, a little dated but clean and comfortable, coupled by excellent service provided by the hotel staff in particularly the front desk and concierge. I received a warm welcome on my arrival, check in was a breeze...

 Report
Helpful?
1Thank ctsim
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Ctsim, Thank you very much for staying at the Kempinski Hotel Khan Palace. It is pleasure to hear that our service was satisfactory and I will share your feedback and comments to all our team members specially to Ms. Solongo and Mr. Tulga. We are proud to learn our team was successful in providing you with a memorable experience...

Wickford, United Kingdom
Reviewed 4 April 2017 via mobile

Arriving tired after a long journey from the UK, the warm welcome and comfort of this lovely hotel is great! The rooms are comfortable, but the real highlight is the hospitality offered by the staff. Mongolia is justly famous for hospitality and this is epitomised at the Kempinski Khan Palace Hotel.

 Report
Helpful?
1Thank Keith B
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Keith, Thank you very much for your recent stay at the Kempinski Hotel Khan Palace. Allow me to thank you for your heart warming review. I am very thankful that our staff exceeded your expectation and that you liked our amenities, comfortable bed . It is also very rewarding to know that you had relaxed and peaceful stay, as...

Xico, Mexico
Reviewed 1 April 2017

Hotel with all amenities you need. Breakfast buffet would be better with fewer, fresher offerings. Quality over quantity. The yogurt and muesli was great (with nuts and berries). Concierge called Mongolian Costume Museum and we were able to visit it on a closed day (Saturday). She helped with taxis and train tickets. Only negative is that they nickeled and dimed...

 Report
Helpful?
Thank FlutistCPA
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Mr&Mrs Widder, Thank you very much for choosing to stay at the Kempinski Hotel Khan Palace. It is always great pleasure to hear about our breakfast quality and our staffs’ skills form the valued guest. Thank you for the concern about the charges on your invoice. We do understand your frustration upon room category not available at 06:00 am...

London, United Kingdom
Reviewed 24 March 2017

Service was impeccable, staff were friendly, attentive and spoke expel lent English. If you don't want to fine out in UB they have great restaurants. Fantastic menu and reasonable prices. Everything was catered for, if you need anything they are more than willing to help you.

 Report
Helpful?
Thank emirasvendsen
KempinskiUlaanbaatar, Public Relations Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Emira, Thank you very much for staying at the Kempinski Hotel Khan Palace. It is pleasure to hear that our service was satisfactory and I will share your feedback and comments to all our team members as a way to motivate our team to strive even harder in serving our guests. We will look into new ways to improve...

Mansfield
Reviewed 12 March 2017 via mobile

Good Hotel with Great staff, we thoroughly enjoyed our three nights at the Kempinski, quality good sized very clean rooms with fast WIFI and importantly efficient black out drapes. We had Dinner here twice and lunch once fantastic food from the new Russian Chef, compliments. Also most commend Sam ? the young restaurant manager from Turkey, he made us feel...

 Report
Helpful?
Thank Brett M
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Mr. Martin Brett, Thank you very much for your stay at the Kempinski Hotel Khan Palace. We were delighted to read that we exceeded your expectations. It is pleasure to hear that our service was satisfactory and I will share your feedback and comments to all our team members specially to Mr. Cem as a way to motivate our...

Singapore, Singapore
Reviewed 19 February 2017 via mobile

Conveniently located 20 mins walk from Genghis Khan Square. This hotel's guest room is very well equipped and super clean. The bathtub is well maintained and the toilet has the Japanese latest gadget with buttons to use! Staff speaks fluent English and very helpful and friendly. I'll definitely be visiting there on my next visit.

 Report
Helpful?
1Thank Kris_Ang
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Kris_Ang, Thank you kindly for your wonderful comments about our hotel. I am glad to hear how much you appreciated the helpful and attentive staff, the rooms, and the location. Thank you for your recommendation. Hope to welcome you back very soon. Sincerely, Bayraa

146 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (113)
Viewed
Room/Suite (29)
Viewed
Dining (8)
Viewed
Hotel & Grounds (17)
Viewed
Bathroom (15)
Viewed
Other (44)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (14)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (6)
Viewed
Room/Suite (3)
Viewed
Other (7)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Ulaanbaatar hotels
1.9 km away
Shangri-La Hotel, Ulaanbaatar
Shangri-La Hotel, Ulaanbaatar
#2 of 57 in Ulaanbaatar
214 reviews
1.9 km away
Blue Sky Hotel & Tower
Blue Sky Hotel & Tower
#4 of 57 in Ulaanbaatar
286 reviews
1.7 km away
Best Western Premier Tuushin Hotel
Show Prices
Show Prices
Show Prices
3.9 km away
Ramada Ulaanbaatar Citycenter
Ramada Ulaanbaatar Citycenter
#5 of 57 in Ulaanbaatar
487 reviews
5.1 km away
Best Western Gobi's Kelso
Best Western Gobi's Kelso
#6 of 57 in Ulaanbaatar
75 reviews
0.8 km away
Chinggis Khaan Hotel
Chinggis Khaan Hotel
#14 of 57 in Ulaanbaatar
170 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Kempinski Hotel Khan Palace, Ulaanbaatar combines European standard and attention to detail with Mongolian hospitality. This luxury hotel, with 99 rooms and suites, is located in the heart of the city's metropolis District. The hotel offers direct access to the Chinggis Khaan Square at city center and sits close to major shopping malls, embassies and commercial districts. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are attending to important business trip or on a well-deserved vacation; planning your dream wedding or organising a conference. Rooms & Suites includes all the modern amnesties required for the travelling guest well as unique amnesties namely; Latest Air purifier & humidifier, individually adjustable climate controller, free mobile phone, I pad rental, Large working desk with ergonomic chair. Also Kempinski Hotel Khan Palace, buffet breakfast is rated has the best in the town by the guests. ... more   less 

Additional Information about Kempinski Hotel Khan Palace

Address: East Cross Road, Peace Avenue | Bayanzurkh District, Ulaanbaatar, Mongolia
Region: Mongolia > Ulaanbaatar
Price Range: $172 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Khan Palace 5*
Number of rooms: 102
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Hotwire, Agoda, Travelocity, Cancelon, Priceline, Cheap Tickets, TripOnline SA and HRS so you can book your Kempinski Hotel Khan Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kempinski Hotel Ulaanbaatar
Hotel Style:
#1 Business Hotel in Ulaanbaatar
#1 Spa Hotel in Ulaanbaatar
#1 Luxury Hotel in Ulaanbaatar
#5 Best Value Hotel in Ulaanbaatar
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel Khan Palace staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Kempinski Hotel Khan Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid connected rooms - soundproof is poor”
kopilashvili, 28 Apr 2017 | Read review
“I like the rooms and suites facing the front of the hotel, high floor rooms in summer, middle floor rooms in winter”
, 28 Apr 2017 | Read review
“The rooms on the 5th floor and above are quiet.”
F8342TDamandas, 1 Jan 2017 | Read review
“Centrally located, good for business visit .”
sureshb456, 23 Dec 2016 | Read review
“6 or 7th floor facing the front are my favorite rooms in winter, 9th floor in the summer. Suites are very spacious...”
, 21 Nov 2016 | Read review
5 of 5
Booking.com
US$129* /night
View Deal
CancelonUS$143
PricelineUS$128
Hotwire.comUS$129
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates