Incredibly kind, high performing and positive staff. The hotel facilities and accommodations are starting to feel a bit dated but even considering that fact it’s a cool place with a special feel that’s worth staying at. It’s a landmark place and if one stays in Islamabad it’s worth the extra $$$. Ps - The musicians they have playing throughout the hotel are awesome. True artists and performers.
Its always a great experience coming to serena. We have our dinner at dawat. Yummy food and great ambiance. Faisal and fariha serves us. Both were very nyc and friendly. Will love to come soon InshA Allah
Had dinner in dawat restaurant. Faisal attended us. Best taste and services. Live music was awesome. Starter and dessert were quite tasty. Will definitely come next time. Do ask for lab e sheerin at end.
The staff were extremely kind and also charming in all aspects. The new way to get internet signal is unique. Definitely is the best to stay in Islamabad do not hesitate of it. And, for sure is 100% A Leading Hotels Of The World which becomes a Guarantee.
Best Hotel in Pakistan. The room and bathroom size was generous. Really appreciated the complimentary tray of nuts and other nibbles. The TV size and selection of channels was also a great feature. The breakfast spread is enormous and caters to all tastes. Though dinner choice is limited and the hotel can do with couple more restaurant options
Long gone are the glory days of this hotel. We were two couples and were staying in 2 executive suites. One would expect better rooms and better services but it was totally the opposite. The room I got was a suite, but totally untidy and dates. The carpets were rough and unclean, the bathroom was old and not maintained. The polish on the bedroom and wardrobes and other furniture was coming off. The view was terrible outside the window. It was like a garage view. The view from inside the bedroom was of the lobby. How absolutely funny is that. The room number was 104 0r 101 I have forgotten now. The mini bar was supposedly free but had like 3 drinks inside it and that too the ones no body would drink. The breakfast in the room was complimentary and French toast I ordered was poorly made and not of the quality and taste as a good 5 star hotel would serve. Top of that who serves canned juices for breakfast. In this day and age and in Pakistan where you can still find plenty of Oranges in February, they would serve you canned juice in breakfast. And if you want fresh then you need to pay for it. Excellent rules !! The sofas and the furniture was dated and old. The light switches in the bedroom are like vintage, press one button and God knows which light comes and which goes off. It’s a nightmare The AC was not working so a technician was called in to fix the AC of this ancient room. When the technician opened the filters of the AC it was so dusty and bad. So much for staying in a suite room. The other couple my cousin just got married and stayed in another suite that was in another wing and that too was equally bad. Their bedroom AC didn’t work at all and they had to sleep like that. “It was their wedding night” We expected better courtesies for the wedding room but all they did was put a sad bouquet and a tiny slice of cake. Which was not so bad in taste tbh. So yeah I will give them that. My suggestion to Serena hotel would be that they really need to update and modernise their rooms. I have stayed there before many times but this was really bad. I would never come back again unless their rooms are updated and modernised. They charge so much and other smaller hotels are doing much better in terms of everything. Please Improve …
Highly recommended. Secure place. Luxury accommodation. Helpful staff. Wonderful facilities. Central and close to Murree highway. Pick and drop service to airport was offered as complimentary. Wonderful ambience.
I would 100% recommend to Japanese visitors, because seeing the other hotels services I don’t feel Japanese must be having troubles. I was so disappointed and embarrassed by the stay of other hotels around the country and even Islamabad. But finally we found I place we can go and feel relaxed . Also we can suggest to other friends.
I have always been a fan of the Aga Khan's hotels, but had only visited the early CIGA Hotels in Italy, and the African Serena Hotels in Maputo, Kigali, Kivu, etc. Now I finally stayed at the Serena Islamabad and I definitely wasn't dissapointed. Fantastic oriental atmosphere paired with Western management discipline. Extensive gardens to walk through. Two beautiful and huge heated outdoor swimming pools. A perfect Technogym. Excellent cuisine throughout. Well trained staff. Luxury amenities, like Baccarat chandeliers. An art gallery. Amazing attention to details, like the multi socket electrical plugs, the personal iPhone, the TV-channels, the notepad in the bathroom, the quality water. Hope to visit again soon.
An extremely comfortable stay where the quality of the service requires a special mention. The airport pick and drop service and the portable internet device for continuous connectivity during the stay were very well appreciated.
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