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Islamabad Serena Hotel

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Islamabad Serena Hotel
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505 Reviews from our TripAdvisor Community

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Showing 462: English reviews
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Sheffield, United Kingdom
Reviewed yesterday NEW

Stayed here on my way back to UK. Lovey 5 star hotel with everything you need. The room was very nice and comfortable, the bathroom was plush. Only complaint i had was that i asked for a complimentary drop off to the airport in the morning and when the vehicle arrived it was just a mid-range car. I was with...

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Helpful?
Thank abbasshah
Lahore, Pakistan
Reviewed 1 week ago via mobile

Given the limited choices of 5 star hotels in Islamabad, this is probably the best. The hotel has great facilities. The only drawback is the added security check that comes with it. A special thank you to Mr. Karim who was the duty manager when we checked in who was very kind and helpful.

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Helpful?
Thank Sheharyar A
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the hotel facilities.Your compliments about the service will be conveyed to Karim, Duty Manager and this will encourage him to carry on his good work. We are...

Reviewed 1 week ago via mobile

Stayed at the Serena Hotel over Christmas with The Family whilst on Holiday.very luxurious hotel .very spacious rooms and very clean and well maintained hotel.free mini bar drinks topped up daily.now you do not get that in every hotel. great buffet breakfast with wide variety of continental and Asian foods.too many dishes to choose from.same with lunch and evening meals.if...

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Helpful?
Thank Tariq M
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you and your family enjoyed your stay to the fullest and particularly your experience at our Zamana restaurant at breakfast time. We were very pleased to read about your experience at our outdoor...

Reviewed 3 weeks ago via mobile

Always a great stay at Serena! The staff is super attentive and the experience is always good. They have an extensive range of restaurants inside and they are all good! I tried wilds rice recently and absolutely loved it! The security is good at Serena, so you do have some peace of mind. It is on the pricier side but...

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Helpful?
Thank Hania A
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel! The Associates and I are delighted to read that you enjoyed to the fullest your stays at the hotel and we are grateful for your loyalty. Your compliments on the Food & Beverage department and the Wilde Rice restaurant in particular have...

Reviewed 3 weeks ago

I went to this place yesterday for Lunch. It's a stunning place to visit. Very welcoming and comforting. Security is very tight but they were very helpful. The food was average apart from desserts. Minced meat was very rubbery indeed. You couldn't chew it. I expect it to be checked by chefs before It iis served to customers.

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Helpful?
Thank Arbab G
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your visit to the Islamabad Serena Hotel. I was very concerned about your comments on the food quality and be assured that the Food & Beverage Director has been instructed to review thoroughly the making of the item that you mentioned. We are looking forward to welcoming you back...

Reviewed 3 weeks ago via mobile

I was for a conference in Islamabad when I was offered that Hotel. It's a spotless clean rooms with all required facilities in. Room are seriously big and the view is nice from the balcony. Most enjoyable thing is the food. All meals were fantastic and the buffet was more than excellent. Nothing much to see in the city, so...

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Helpful?
Thank Salim A
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the hotel facilities and the the quality of our Food & Beverage outlets. All your comments have been conveyed to the relevant departments and this will enable our...

Makarska, Croatia
Reviewed 18 January 2017

As well as Serena Hotel in Kabul could be considered the safest, best and also the nicest hotel in Kabul I would rate the Serena Islamabad at the same renege. Clean, safe, fine service, good quality rooms, and by all means several really nice restaurants. Everything about this hotel is at the best. The only thing I missed was to...

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Helpful?
Thank Tor K
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed the facilities and the service provided to the fullest during your stay with us. Please be assured that your comment on the beverage has been conveyed to the Director of Food...

Reviewed 13 January 2017 via mobile

Great service from housekeeping, especially housekeeping manager Noor Ali. My card had stopped working and when I asked him to help me open the door he went out of his way to get a new card sent up to me and saved me a walk down after an exhausting day

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Thank bryant678
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comment folowing your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that Mr Noor Ali was very efficient in providing you the room card replacement in due time.I shall convey your appreciation to Noor Ali and this will encourage him to carry on his...

Reviewed 8 January 2017 via mobile

The best hotel to stay in Islamabad . Located near the constitutional avenue , on a beautiful location . Food is good , They offer different cuisine. We had a great time there . Recommended for those wanna stay in isb.

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Thank Asif K
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for your kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that your enjoyed to the fullest the hotel comfort, the service and the variety of our Food and Beverage facilities. We are looking forward to welcoming you back soon to "your home away...

London...Toronto...Nairobi...Bangkok...wandering sage
Reviewed 7 January 2017

Stayed here at a great rate twice in June 2016. The rooms are standard Serena style which is different than many traditional chains, but may not be to everyone's tastes. Dark hand carved and crafted woods are accented by local tapesties and soft furnishings. The service was wonderful and check in and check out were prompt and efficient both times....

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Helpful?
Thank azimthedream
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that your enjoyed your stay to the fullest and appreciated the interior design of the hotel. We are looking forward to welcoming you back soon to "your home away from home". With warmest regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Islamabad Serena Hotel stands at the foot of the Margalla Hills, on fourteen acres of land, with beautiful gardens and serene water shore of the Rawal Lake in close proximity, next to the Diplomatic Enclave. The architecture and interiors of this fabulous Hotel building is a mere reflection of typical Pakistani cultural heritage depicting the skills and craftsmanship of native artisans. In this state-of-the-art building, local traditions are elegantly combined with latest technologies in order to provide a comfortable stay to our prestigious guests. ... more   less 

Additional Information about Islamabad Serena Hotel

Address: Khayaban-e-Suhrawardy, Islamabad 44000, Pakistan
Region: Pakistan > Islamabad Capital Territory > Islamabad
Price Range: $346 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Islamabad Serena Hotel 5*
Number of rooms: 387
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Islamabad Serena Hotel staff and other travellers.
6 questions
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Crescent City, Florida
7 months ago
Bradford, United Kingdom
over a year ago
Islamabad, Pakistan
1 month ago
2 months ago

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Questions? Get answers from Islamabad Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you want to impress this is the place to go bit pricey but you get what you pay for”
 of 5 bubbles AMCONW, 1 Jan 2017 | Read review
“Highly recommend.”
 of 5 bubbles 816sajjadr, 24 Dec 2016 | Read review
“Rooms facing the pool are best.”
 of 5 bubbles drkashifaziz, 21 Nov 2016 | Read review
“If you are a food lover avoid it”
 of 5 bubbles mjunaidm, 20 Nov 2016 | Read review
“Rooms facing the hills here are always a treat.”
 of 5 bubbles AnthonyPermal, 31 Oct 2016 | Read review
5 of 5