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Galle Face Hotel Colombo

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2,319 Reviews from our TripAdvisor Community

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Showing 1,997: English reviews
Twickenham, United Kingdom
Reviewed 26 August 2015

We stayed here for our first night in Sri Lanka and it was perfect - lovely colonial hotel, friendly staff and a great location for sipping cocktails by the poolside bar as the sun sets! The main restaurant was closed but the food at the bar was lovely.

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Helpful?
1Thank Clare T
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

Thank you very much for your review. We are so pleased to know you had an enjoyable stay at our hotel. Do visit us during your next holiday to Sri Lanka and enjoy the new experiences available for you by then! Yours sincerely, Antony G. Paton General Manager

New Delhi, India
Reviewed 25 August 2015

I like staying at this hotel for it's location . Some rooms do have the very musty smell and the humidity doesn't help with it much. The internet speed isn't the best and the service matches it. It does take an effort to get their attention and there have been times when you end up waiting a long time before...

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Helpful?
1Thank Nanhi M
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

Wow ! You stayed last in February ? Since then, we have put all our Team Members through extensive training not only in service matters but also in improving mindset. We have changed all our food offerings since our new Executive Chef arrived late January. We have re opened most of the hotel after extensive Restorations. And, I am happy...

Birmingham, United Kingdom
Reviewed 25 August 2015

Only spent one night here. Arrived late and the restaurants had just closed but no alternative was offered and none of the staff spoke very good english. We saw a huge Rat run past us when we did walk down to the beach front restaurant and when we mentioned this to staff they just laughed, so it's obviously standard but...

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Helpful?
1Thank Rob P
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

We are very disappointed to read your review. This is not what we represent and we are sorry that you felt this way. We have a number of squirrels running around the pool bar and I am sorry if our staff felt that your concern was funny. Thank you for all your comments which have been taken very seriously. Yours...

Colombo, Sri Lanka
Reviewed 24 August 2015

Went for a cup of tea with my wife and 2 of my friends from Singapore. Chose to sit in the bar area of the hotel for a nice afternoon. However, the attentiveness of the staff was at the minimum. Even though we were welcomed well, the way that the team coordinated with us was very poor. We ordered a...

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Helpful?
1Thank Dakshina J
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

We are very aware of your visit and can only hold our hands up and apologize for this poor service. We are striving to get these areas fully operational after partly opening last week. Please ask for me when you are next in the hotel. I would like to talk with you. Yours sincerely, Antony G. Paton General Manager

Melbourne, Australia
Reviewed 23 August 2015 via mobile

This is a restaurant review only! Firstly the service is always good if not excellent. The setting be it under cover on the terrace or out by the pool/sea side pool is fantastic. Generally very peaceful. Then the food is always on point plus the best thing is the menu prices of inclusive of all taxes which is great to...

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Helpful?
1Thank Brendon R
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

Thank you very much for your review! Your comments about the cuisine and service have been shared among the entire team and we are delighted to learn that you had an enjoyable experience. Do visit us once more as we have our seafood restaurant, the Seaspray, with a fantastic ocean view opening in the future that is bound to provide...

Amsterdam, The Netherlands
Reviewed 23 August 2015

I came here for afternoon tea and to take a look at this famous property. The tea is served on the verandah and the number of savoury and sweet options available for a set price is staggering. Really wonderful food, beautifully presented as the Indian Ocean thunders on to the beach near by. The hotel itself is well worth a...

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Helpful?
2Thank Jarko2015
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

We are so pleased to read your review! Having earned a reputation for offering the best Afternoon Tea in Colombo before the restorations began, it was only right that we raise our standards even higher with the completion of this major restoration project. You comments have been shared among the entire team and we are delighted to receive such wonderful...

St. John's, Canada
Reviewed 22 August 2015 via mobile

Lived at GFH for a month and really enjoyed the room, breakfast and above all else the staff. Courteous, helpful, engaging and always pleasant. Hesitate to single anyone out but Concierge, par excellence, Burminda, runs a tight ship and seems to able to do anything. Of all the great front desk staff Dalana seemed to get stuck with my issues...

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Helpful?
1Thank flyaway860
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

We are delighted to read your review! The team is so pleased to receive your compliments on their hard work, especially Duminda and Dalana. Do visit us once restoration works in the North Wing are complete as we are introducing some exiting new experiences and restaurants at the Galle Face Hotel! Yours sincerely, Antony G. Paton General Manager

Oslo, Norway
Reviewed 21 August 2015 via mobile

Colombo it self has not so much to offer. But the placement of this hotel is great. The swimingpool and the bar right in front of the indian ocean was stunning. Room itself wasn't more than expected, big, but old, hard bed and a bit smell like mildew. Nice breakfast and nice employees. I'd come back if I should come...

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Helpful?
Thank Yvonne1403
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

Thank you very much for your review. While it’s delightful to learn that you had an enjoyable experience, we are so sorry to hear about the conditions of the room. We have looked into the mildew smell and the hard bed in the room and have taken necessary actions to rectify them. We look forward to welcoming you once more....

Singapore, Singapore
Reviewed 21 August 2015

Lots of work on the main part of the Hotel wing but the regency wing was operating normally. Lunch however was a disaster waiting 1 hour 15mins before a member of staff was found who could resolve our situation, a lost order apparently but apologies made and lunch arrived which was on the house, excellently dealt with. Rooms ok and...

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Helpful?
1Thank Bignic2012
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

Thank you for your review. We are very sorry to hear about the service delay and hope that you nonetheless had an enjoyable experience dining at The Verandah. We are happy to inform that the pool restorations are nearing completion which will greatly improve the experience of swimming in our saltwater pool. During your next visit, we will be happy...

Reviewed 20 August 2015 via mobile

This place is simply gorgeous - from the entrance to the lobby to the view from the bar - every way you look at it, it is a gorgeous property. We stayed in an ocean view suite which was a real treat; the room had a four poster bed and a seating area, and then out on the balcony there...

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Helpful?
1Thank JenJenJenKW
AntonyGLK, General Manager at Galle Face Hotel Colombo, responded to this review

Thank you very much for your review! It is so wonderful to learn that you had an enjoyable stay at our hotel. With the completion of restorations at the North Wing, we are introducing several new experiences including Croquet on the Lawn and guided history tours of the property. Do visit us to experience the Galle Face Hotel in a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Presented proudly as Sri Lanka's iconic and historic hotel, Galle Face Hotel is located in heart of Colombo City, along the seafront and facing the famous Galle Face Green.The hotel has 158 well-appointed rooms and suites, with some offering excellent views across the Indian ocean and the fascinating view of evening sunset.There are three restaurants, a gym, spa and unique saltwater swimming pool, overlooking the seafront. Guests here will be convenient as the hotel offers close access to many of the business district,historic cultural sites and landmarks in Colombo, as well nearby shopping. The hotel is a 45-60min journey from the airport.Guests seeking a glimpse of Colombo's history will enjoy the charm of The Galle Face Hotel with its unique, unaltered setting since 1864. ... more   less 

Additional Information about Galle Face Hotel Colombo

Address: No. 2, Galle Road, Colombo, Sri Lanka
Region: Sri Lanka > Western Province > Colombo
Price Range: $216 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galle Face Hotel Colombo 5*
Number of rooms: 158
Reservation Options:
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Hotel Style:
#1 On the Beach Hotel in Colombo
#3 Luxury Hotel in Colombo
#3 Spa Hotel in Colombo
#7 Family Hotel in Colombo
#8 Business Hotel in Colombo
#8 Romantic Hotel in Colombo
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Questions & Answers

Here's what travellers have asked, with answers from Galle Face Hotel Colombo staff and other travellers.
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Questions? Get answers from Galle Face Hotel Colombo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good restaurants, great location, luxurious”
 of 5 bubbles EbooGupta, 3 Dec 2016 | Read review
“get a room with an ocean view”
 of 5 bubbles Islandpotter, 2 Dec 2016 | Read review
“Why stay in a cookie cutter hotel when you can stay here?”
 of 5 bubbles sbrosk, 22 Nov 2016 | Read review
“choose a room facing the inner green and/or directly the sea.”
 of 5 bubbles 356sergejs, 22 Nov 2016 | Read review
“A room overlooking the seafront may be quieter.”
 of 5 bubbles bsg1969, 20 Nov 2016 | Read review
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