I had booked 4 rooms for my family of 8 with children and grandmother who is on wheelchair. Since we had booked on make my trip.... When we tried calling and sending email the hotel did not respond at all. When we reached there rooms were on different floors... Dirty with mosquitoes and lights and geyser was not working. Also the hotel is NOT wheelchair accessible. We left for another hotel and lost all money as timelimit to refund was over and hotel was saying get money from make my trip and make my trip said we have paid to hotel. Terrible experience with sai sea city and make my trip. Better to go via a travel agent as they know their property well.
This hotel location is good and not worth for money value. Honestly saying, there were several disappointments. First the fake informations in the online booking sites. Do not believe the pictures online. Those a not true pictures. Real look is entirely different. Its stated as free parking in the booking sites. But, they will ask you to park in the roadside. There was not confirmation or any communication from the hotel after the booking. When we check in the communication of the front desk person was horrible. He could not confirm my booking even after I saw the booking confirmation mail or ID. He was confused and his communication was very rude. The rooms need to be repaired I think. Rusty dustbins and shedding leather chairs and bed make the room dirt. I think the management is not spending money for the maintenance of the hotel and not supervising the staff. The room boy and the security guard were pleasant and good in behaviour. Though the room was reasonable, the stay was disappointing because of the fake informations online and the initial communication of the front desk officer. Average stay.…
Having stayed all over the world, this is the worst place I have ever stayed at. The room is small, the headboard is crumbling, ants on the bedside table next to my head, the blind was filthy and covered in stains. Shouting, banging and sex noises all night. Building site view. When I rang reception to complain they hung up on me. I waited until first light and immediately left. Such a seedy place that should be shut down. I only gave it one star because I had to!
This hotel is well located near to the shopping place, railway station (Wellawatta) and wonderful beach. If you are a Hindu then Ramakrishna mission and other Hindu temples are located near to this hotel. Ideal to get a sea side room for nice view, cool air.
when call reception they can not speak Sinhalese or not even proper English. after getting the same information reception person could't do the booking. then sinhala person spoke and he said in sinhala, if you want come, come if not get lost. very bad place. and the price was differ with the website. it was 6500/- LKR