Hotel Sapphire
371 Galle Road, Colombo 00600 Sri Lanka
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US$34
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About
#49 of 121 hotels in Colombo
Location
Cleanliness
Service
Value
Sapphire Hotel is an excellent choice for travellers visiting Colombo, offering many helpful amenities designed to enhance your stay.
For those interested in checking out popular landmarks while visiting Colombo, Sapphire Hotel is located a short distance from Asokaramaya Buddhist Temple (2.7 km) and Bandaranaike Memorial International Conference Hall (3.6 km).
You’ll enjoy relaxing rooms that offer a flat screen TV, a refrigerator, and air conditioning, and you can stay connected during your stay as Sapphire Hotel offers guests free wifi.
The hotel features 24 hour front desk, room service, and baggage storage. Plus, Sapphire Hotel offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
Colombo has plenty of Mediterranean restaurants. So when you’re here, be sure to check out popular spots like August by Mama Aida's, Arabian Knights, and Ankara, which are serving up some great dishes.
During your visit, be sure to check out popular attractions like Number 11 (0.3 km) and Isipathanaramaya Buddhist Temple (2.0 km), which are all within walking distance of the hotel.
Enjoy your stay in Colombo!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Meeting rooms
Baggage storage
Currency exchange
Parking
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Bottled water
Iron
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English
Location
48Car recommended
Grade: 48 out of 100
21Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Contact
371 Galle Road, Colombo 00600 Sri Lanka
Getting there
Rental CarsSee all Colombo car hire
252Reviews9Q+A68Room tips
Reviews
Traveller rating
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Stayed 5 nights there. They given a rate for me confirming rate is with breakfast. ( Front office Pradeep confirmed it ) after i finished breakfast. Someone appear with bill 1st day saying they not informed. Issue was sorted after our agent pay them for breakfast. then i get this hotel for another 4 nights, i asked from them very categorically this rate is include breakfast or not. Pradeep confirmed that its with breakfast 4 days they give breakfast in that rate, And today again they come with bill saying they did mistake. Rooms not in stranded level. Front office People don't care about customers. I dont recommend this hotel to anyone.
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: If they agree a rate pay it in the event. Later these people change there word. Specially Guy...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from EAP Hotels Hotel Sapphire, Other at Hotel Sapphire
Responded 3 weeks ago
Dear Guest, Mr.Rajeeve Sivadasan was booked for a SGL /BB & the room was occupied by two guests. As two people came for B'Fast we have to charge the second person. We Explained to the guest a SGL room.& he said that he informed the agent to book a DBL room & not a for any SGL. We are Sorry for any inconvenience caused. Thank You, Hotel Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were originally decided to stay for few nights and then extended the stay because of friendly atmosphere and location. Our room was cleaned every day and the staffs were friendly. General manager Pradeep Fernando was very helpful. As per his suggestion we had Hotel lump rice and it was excellent. Bringal Moju was so good. Only improvement that we expect to replace mattress and pillows. Apart from that our stay was pleasant.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
Room Tip: We were at the south side facing Aruthusa Road. It was OK
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from EAP Hotels Hotel Sapphire, Other at Hotel Sapphire
Responded Oct. 14, 2022
Dear Reviewer, Greetings from Hotel Sapphire !!! Many thanks for your heartfelt comments. We are specialized in delicious and tasty food and it’s nice to hear that you had a pleasant stay and a memorable stay in our premises. Longing to see you once again! Sincerely yours, Pradeep Fernando Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will not have any functions or visit this hotel as long as the current general manager is there. I have recommended this place to my friends and family for the service they USED to give but not anymore. The standards have gone down to a brothel. The GM was so rude to me and my friends and such a hideous person to be the head of the hotel. Don't know to solve a problem or give a option, only thing he know is to pose for pictures with women, the hotel itself is not following hygiene standards in this pandemic situation. It was a shame to see the hotel has gone down from where it use to be. Please Please Please the higher management take necessary action unless you want to loose your guests.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I stayed here 1 night with my friend. I checked in 1 hour earlier than the standard time and checked out 2 hours later. Both the receptionist guy and the cashier sweetie are very friendly and helpful. Hotel and the Room was very clean and enough space. Bathroom was clean too. The swimming pool was very nice with a temperature and just 4 feets. Breakfast served at the floor no 03 was with a small selection but filling. Food was tasty. The restaurant staff are very friendly too. The house is located in the center where it’s convenient for supermarkets, hospital and a high number of restaurants especially vegetarian. This place is very accessible for all travelers like the bus stops are near and running busses all the time. And the house just need some maintenance. Overall the house was very convenient . I loved the stay here . Thank you hotel sapphire team. Hope for another visit. Thank you very much both the receptionist guy and the cashier sweetie.…
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from EAP Hotels H, Rooms Division Manager at Hotel Sapphire
Responded Mar. 18, 2020
Dear Reviewer, Many thanks for your lovely and wonderful comments encouraging other reviewers to visit our hotel. It’s indeed pleasure to hear that you had a pleasant, enjoyable and a memorable stay at our hotel. We always consider the comfort of our customers and to feel them just like coming home. We certainly agree with your constructive comment and we are looking forward to refurbish the hotel in the near future with all the necessary facilities. We are eagerly waiting to serve you better in your next visit! Sincerely yours, Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here ond night as our tour was departing from this location. Our room was old, dirty and smelt bad. The bathroom was disgusting and it looked like shower hadn't been cleaned for years. The room itself smelt mouldy and we couldn't use the aircon due to smell it was giving off. Who knows when it was last serviced. Our shower would only provide scalding hot water which actually burnt my hand. The maintenance people came and it took them nearly an hour to sort it out. I asked at reception to change rooms but they were unwilling to allow this. They were also very rude and didn't care. The maintenance people left dirty footprints in our bathroom and on the floor mat so I had to ask them to provide clean ones. The restaurant was Ok. They serve Chinese and Indian food not Sri Lankan which was disappointing although the restaurant staff were very nice and the breakfast was good. The hotel is not in a great location. So all in all I would not recommend staying here. …
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from EAP Hotels H, Rooms Division Manager at Hotel Sapphire
Responded Jan. 28, 2020
Dear Reviewer, Many thanks for your lengthy review and elaborated on most areas. We are really concerned about the negative comments with regard to the Maintenance Staff and the Reception Staff. We have already started digging into your issue and shall contact you personally, if necessary. The only worry we have is why wasn’t this brought to the notice of the management prior to your departure. Sincerely yours, Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although rooms are of decent size the decor and everything inside is old, stale and somewhat dirty. Dull flooring and inadequate lighting in the room provided a very claustrophobic feeling. I am glad we spent only a few hours in evening and had only 1 night stay. The saving grace was the food in the restaurant that had a set menu and was excellent for evening dinner and breakfast and would like to thank the staff for the food service.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from EAP Hotels Hotel Sapphire, Other at Hotel Sapphire
Responded Aug. 3, 2022
Dear Hulem, Greetings from Hotel Sapphire and thanking you for taking time out of your busy shadule and giving us a feedback. all your comments are taken in a positivist manner and our Housekeeper had already taken action to rectify the issues mention by you. THANKING YOU AGAIN A ND WAITING TO WELCOME YOU SOON AT hotel Sapphire. Regards Manoj Alwis G.M
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms and bathrooms are below average and the hotel needs renovation. Rooms have peculiar smell and have no balcony. The staff is not friendly and lacks hospitality. We asked manager for packing our breakfast, as we had flight at early morning and he gave an offended look.The dinner served does not meets the international standard and is not served in same style as depicted in photographs. Not recommended at all.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from EAP Hotels H, Rooms Division Manager at Hotel Sapphire
Responded Jan. 6, 2020
Dear Reviewer, Thank you very much for your comments. We are planning to go ahead for a refurbishment in this year. The grey areas and food issues will be looked into accordingly. We will go through in detail of your comments and get action as soon as possible. Anyhow, thank you once again for highlighting such issues which is for the betterment of the hotel. Longing to see you! Yours sincerely, Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
It's my cousin daughter wedding very nice place for small function around 250 guests. The service standard is improved a lot after the new management. The food was delicious and quality. The service is superb. I would recommend this place.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from EAP Hotels H, The Banquet Manager at Hotel Sapphire
Responded Dec. 24, 2019
Dear Reviewer, Many thanks for your positive comments and we are certain this comments will encourage us to serve other customers better. We are longing to see you once again and serve you better. Sincerely yours, The Banquet Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room flooring, switches, AC and bathroom fittings are quite old. Direction of AC could not be set. Room needs lot of modernization. No balcony and no good view from window. Decent one, but definitely didn't feel like 3 star hotel. Buffet breakfast was good though.
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Date of stay: November 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from EAP Hotels H, Rooms Division Manager at Hotel Sapphire
Responded Dec. 18, 2019
Dear Reviewer, Many thanks for your positive and negative comments. Negative areas will be looked into accordingly. We have already made arrangements to rectify the maintenance issues and will be looked at very seriously to minimize such issues to zero level. We wish to see you once again at our hotel premises. Sincerely yours, Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
great location right on galle road with lots of shopping and food nearby, but that is all to it. the rooms are average with clean sheets, but the toilets are small and cramped with cracked tiles and leaking faucets which are fixed at ungainly angles. as for the breakfast the less said the better. the spread is small in size with no options and meager quantities. and whatever is there is all cold and seems stale. when asked for fresh portions the waiters just picked the cold stuff and warmed it in the kitchen and served it again! even the taste was nothing great and left a lot to be desired.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from EAP Hotels H, Rooms Division Manager at Hotel Sapphire
Responded Dec. 18, 2019
Dear Reviewer, Many thanks for your lengthy review and elaborated on most areas. We are really concerned about the negative comments with regard to the food and the service. We will immediately start a dig into your issue and rectify as soon as possible. Sincerely yours, Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$39 - US$44 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sapphire hotel colombo
LOCATION
Sri LankaWestern ProvinceColombo
NUMBER OF ROOMS
45
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Frequently Asked Questions about Hotel Sapphire
Which popular attractions are close to Hotel Sapphire?
Nearby attractions include clicks (0.3 km).
What are some of the property amenities at Hotel Sapphire?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Sapphire?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Sapphire?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Sapphire?
Conveniently located restaurants include Indo Ceylon Cafe & Dosa King, Hotel Sapphire, and The Lion Pub.
Are there opportunities to exercise at Hotel Sapphire?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Hotel Sapphire?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Hotel Sapphire?
Many travellers enjoy visiting Colombo Fort (7.6 km), Wolvendaal Church (7.8 km), and Bandaranaike Memorial International Conference Hall (3.6 km).