Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The InterContinental Istanbul garners appreciation for its spacious rooms that boast great views, though a few guests have raised concerns about the dated decor and cleanliness. Its central location in Taksim is a hit among travelers for sightseeing convenience. While the hotel's amenities, including a praised gym and rooftop bar, enhance guest experiences, some visitors suggest there's room for improvement.
The service receives commendations for its helpful staff, with a few mentions of delays. Opinions on value are split, with some guests questioning the price relative to the hotel's offerings.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Helpful
Amenities
Top-notch
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The hotel is well located near Taksim Square which has excellent public transport links to explore the city. The check-in was smooth recognising my Diamond status. The room was clean and we had a tremendous view of the Bosphorus.
Unfortunately during the first 36 hours we had a couple of problems with the sanitary unit and the shower. After a couple of attempts to fix it unsuccessfully and an email to the hotel, we were moved to another room which did not have the same problems. With those issues fixed, we had a very pleasant stay at the hotel.
The restaurant/cafe at the top of the hotel offers spectacular views of the city and is worth going up there just for the views over a cup of coffee. We eat there and the food was very good. Breakfasts in the main restaurant were very good with a wide range, though could have done with more fish choice.
We also had Club Lounge access on the ground floor, which had its "happy hour" from 5pm to 7pm and this is well worth it. The staff there were excellent and helpful and I would say that that is generally the case with all staff interactions.
The IC aspires to be a five-star hotel, but it too has gone to toiletries on the wall, which increase the risk of infections being spread if the rooms were not to be cleaned properly. Frankly they are more suited to a Holiday Inn Express or Premier Inn. I cannot give the hotel five stars simply because of these toiletries being so out of place in a 5-star hotel. It's another cost saving measure dressed up as "green".
I would be happy to stay here again it it weren't for the toiletries
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Date of stay: April 2024
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I frequently stay here. InterContinental Istanbul consistently provides top-notch service. staff always amiling and welcoming . The gustroom, lobby and outdoor garden is wonderful. very delicious breakfast buffet that included all different varieties of food. prime lication near most attractions . a big thank you to Victoria, the guest relations manager and ibryhm, for satisfying my specail requests.
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria Yildirim, Owner at Intercontinental Istanbul, An Ihg Hotel
Responded Jun 27, 2023
Dear Mr_Ommar I am delighted to read your kind comments following your stay at InterContinental, Istanbul, and to hear that you are having such a memorable visit. Our team prides itself on delivering the very highest levels of service to our guests and anticipating their every need. To hear we have achieved this is always so rewarding, and I will have pleasure in sharing your comments with all our team. We all always look forward to welcoming you back again very soon to enjoy another wonderful experience at InterContinental Istanbul. Best regards, Victoria Yildirim Guest Relations and Club InterContinental Manager
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This hotel was the perfect location for a visit to Istanbul as it was next to Taksim Square and had a lot of the other places of interest nearby. The Hotel staff were great and the reception team were very knowledgably and advised us how to get about the city. The staff outside made sure we got a taxi to the correct area at the correct price which was a bonus. The room we had looked out into Taksim square and had a view of the Bosphorus which was great to look out at night. The room was quite large and the bed was comfy and the shower area was large as well. The hotel bar was quite pricey but we managed to have a couple of drinks during the daytime. At night we had booked the upper bar area for some food and drinks and this was great as you had a view around the whole of Istanbul from this location.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled as a couple
Room Tip:Watch the price of the taxis and always ask at the hotel before getting into one as prices can...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria Yildirim, Owner at Intercontinental Istanbul, An Ihg Hotel
Responded May 23, 2024
Dear 672iainf In the first instance, it is my pleasure to use the chance and thank you for choosing InterContinental Istanbul hote. We are proud of our team members, and I will share your kind comments with them. Such reviews as yours inspire us to keep the standards high and to make our guests' accommodation pleasant and comfortable. Once again, thank you for the review. We appreciate the time you have spent at our property. We will be looking forward to welcoming you back to InterContinental Istanbul hotel soon to show your true hospitality and care. Yours sincerely, Victoria Yildirim Guest Relations Manager
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Service is what sets this hotel apart. From the check-in experience to the lounge and bellmen. it is evident that all personnel have been well trained. Cemalcan at reception was extremely helpful, even lending me his shoe shine kit for an event I had that evening. My status as diamond ambassador was recognized; however, I did not get an upgrade to a suite as other diamonds have mentioned, although the premium king room had nice views and was spacious. The hotel is due for a renovation as it does not have the latest electronic ports (USB-c, etc) and the bathrooms are somewhat smaller than other high end Istanbul hotels.
Some of the areas in which the hotel can improve are 1) placing signs in hallways to be considerate to other guests as people on my floor were extremely noisy at late hours, often waking me up in the middle of the night 2) place outlets on the night tables for electronic items 3) the prices at the restaurants are astronomically high with Adana Kebab at TL1,700, so you’re paying for the view and not the food which would cost 1/3 the price elsewhere.
All the above mentioned, I would still recommend this hotel for its location and service. In fact, I have another reservation coming up and look forward to it.
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Date of stay: November 2024Trip type: Travelled on business
Room Tip:Rooms with Bosphorous views are nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria Yildirim, Owner at Intercontinental Istanbul, An Ihg Hotel
Responded Dec 13, 2024
Dear Ahmet C First of all we would like to thank you for choosing to stay with us among your many lodging options, and we appreciate your willingness to share your feedback It is with regret though learning that we did not meet all your expectations. We'll certainly pass this feedback over to our team as a material in our continued effort to be better. After all, our goal is to give our guests a unique experience and ensure our guests' travels are always inspiring. We'll be delighted to welcome you back so we can have another opportunity to provide you a refined hotel experience. Best Regards, Victoria Yildirim Guest Relations and Club InterContinental Manager
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My family and I stayed at the InterContinental for three nights, and overall it is a very nice hotel with modern facilities and helpful staff.
I am in the loyalty program with IHG brand, and InterContinental's specifically (Ambassador). I messaged the concierge a few days before my arrival so that everything went smoothly at check-in. We were given two very nice rooms on a high floor and the check-in desk for loyalty members worked hard to put our two rooms near each other. They also have a nice happy hour in the restaurant from 5 to 7 PM as well as a very nice breakfast buffet that was lavish and delicious for Ambassadors.
The rooms we had seemed very modern and updated. The bathrooms were large and I don’t have any complaints. The location of this hotel is very prominent and central on the European side of Istanbul. Every taxi knows where it is and it is on the main street (Istiklal), so even with traffic you get there pretty quickly.
The concierge was always helpful and solved problems when needed. I spoke with the concierge when I arrived, and he suggested a great restaurant, once I gave him the type of food we wanted.
Overall, we enjoyed our stay here, and the hotel is very luxurious for the price paid.
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Date of stay: November 2022
Value
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria Yildirim, Owner at Intercontinental Istanbul, An Ihg Hotel
Responded Jan 11, 2023
Dear Flyer099 In the first instance, it is my pleasure to use the chance and thank you for choosing InterContinental Istanbul hotel, and the IHG Hotels & Resorts brand for your stay in Istanbul. It should be outlined that your gratifying feedback in regards to the hotel, services level, and, of course staff is highly valuable for us. We are proud of our team members, and I will share your kind comments with them. Once again, thank you for the review. We appreciate the time you have spent at our property. We will be looking forward to welcoming you back to InterContinental Istanbul hotel soon to show your true hospitality and care. Yours sincerely, Victoria Yildirim Guest Relations Manager
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The hotel is in a fantastic location and is meant to be a global 5 star hotel which advertises certain amenities. Unfortunately the room I got was hot when I arrived and if you open the windows you get massive traffic noise. I set it to cool and it wouldn’t work. I complained about the heat in the room from day 1 about 10 times, and asked to change room 3 times. My request was denied and instead I was told by the duty manager that it’s on a seasonal setting and there is no cooling- which is not what is advertised. Mid way through I asked to leave, manager wouldn’t refund my money for remaining nights so I could book another hotel. They offered a portable AC unit which was SO LOUD it was worse than the street. The duty manager also offered me 1 insulting ‘gesture of good will’ free breakfast for my last day of stay. Instead of offering free laundry for all the sweating due to lack of cooling, a different room, or free airport ride or anything useful for someone who has not slept properly for 7 nights. Zero customer service skills. The manager said it was 9° outside (despite it being 24° in the room) so they’ve decided only heating is allowed. Hotels like this are not 5 star, they are a joke. The person in the room should decide what temperature they want to have, not the Hotel. Spending over £200 a night for no sleep and leaving ill and tired is unacceptable. I commend the on-the-ground staff who did try to make an effort to help but the management are shocking. On my exit the most senior managers came to apologise and offered a good room ‘when I next stay’. They had 7 nights to do that this time and didn’t. Don’t stay here if you want any say in your atmosphere.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip:The hotel is being renovated. Come back in 2026 when maybe the A/C will work and hopefully it’ll...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria Yildirim, Owner at Intercontinental Istanbul, An Ihg Hotel
Responded Mar 22, 2023
Dear SallyOday First of all, I would like to thank you for choosing InterContinental Istanbul for your recent stay with us. Apart from that, I am very grateful to you for taking time to tell us about your recent accommodation period at our property. Please know that we extremely appreciate your feedback towards our hotel and services level. At our hotel, it's our goal not only to meet customer expectations, but to exceed them and it's always sad for all our team to see when we did not manage to reach this goal, as we strongly believe that our people create the experience rather than the hotel product. We are very upset to hear that we still could not fully meet your expectations in this matter and you may rest assured that your valued comments had been already shared with our Management for necessary actions. Kind Regards, Victoria Yildirim Guest Relations and Club InterContinental Manager
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The hotel is very nice and boasts a pleasant lobby. The rooms were of high quality, providing guests with a comfortable stay. The hotel service was excellent, with attentive employees who provided good service throughout the stay. The breakfast offered was very, very good, adding to the overall satisfaction of guests. Additionally, the hotel's proximity to Taksim Square is advantageous for exploring the area's attractions.
However, it is worth noting that the hotel was quite expensive, which might deter some budget-conscious travelers. Despite this, the overall experience at the hotel, including the comfortable rooms, excellent service, and delicious breakfast, makes it a worthwhile choice for those willing to splurge for a luxurious stay near Taksim Square.
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Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from YildirimVictoria, Guest Relations Manager at Intercontinental Istanbul, An Ihg Hotel
Responded Apr 15, 2024
Dear Cruiser788978 I am delighted to read your kind comments following your recent stay at InterContinental, Istanbul, and to hear that you had such a memorable visit. Our team prides itself on delivering the very highest levels of service to our guests and anticipating their every need. To hear we have achieved this is always so rewarding, and I will have pleasure in sharing your comments with all our team. We all look forward to welcoming you back again very soon to enjoy another wonderful experience at InterContinental Istanbul. Best regards, Victoria Yildirim Guest Relations and Club InterContinental Manager
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It is a nice hotel well located. We requested accomadation for three adults and it was not a very good choice. I don't recommend that option. Besides, the rate was high. More than 550 dlls a night. The Terrace on the top of the building has very nice views, but the service was not good. They simply forgot to bring our drinks. I asked for a taxi to the airport and the taxi ended up charging three times what the staff of the hotel promised. Another thing is that you have to let them know to make the room, otherwise they would not clean it. Otherwise it was ok. Service could be improved, but happens in Turkey in general.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from YildirimVictoria, Guest Relations Manager at Intercontinental Istanbul, An Ihg Hotel
Responded Jul 13, 2024
Dear octaviodiazg First of all, I would like to thank you for choosing InterContinental Istanbul for your recent stay with us. Apart from that, I am very grateful to you for taking time to tell us about your recent accommodation period at our property. Please know that we extremely appreciate your feedback towards our hotel and services level. At our hotel, it's our goal not only to meet customer expectations, but to exceed them and it's always sad for all our team to see when we did not manage to reach this goal, as we strongly believe that our people create the experience rather than the hotel product. We are very upset to hear that we could not meet all your your expectations and you may rest assured that all your valued comments had been already shared with our Management for necessary actions. Kind Regards, Victoria Yildirim Guest Relations and Club InterContinental Manager
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My week at the InterContinental Istanbul was truly unforgettable. The hotel’s prime location offered stunning views of the Bosphorus and easy access to Istanbul’s main attractions. The room was spacious, elegantly decorated, and provided all the comforts needed for a relaxing stay.
The breakfast buffet was a daily highlight, featuring a wide variety of delicious local and international dishes. Dining with a panoramic view of the city was an experience in itself. The spa and wellness center provided the perfect retreat, offering rejuvenating treatments and a well-equipped fitness center.
The staff’s exceptional service made my stay even more enjoyable. They were always ready to assist with a smile, ensuring every need was met promptly. Overall, the InterContinental Istanbul exceeded my expectations, making it the perfect choice for a luxurious and comfortable stay in this vibrant city.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Unfortunately, the Interconti Istanbul cannot convince.... The rooms [we already had a premium room] are worn out - from the carpeting to the furniture to the curtains, which are actually electric to operate, which didn't work. The air conditioning was dripping. The lobby was renovated once and is very nice. The breakfast is very good, but the staff (many service staff) are inattentive, don't ask and you have to, if you want to get another coffee active. Klares Minus ! Prices in bar and restaurant are equivalent (or more expensive) to those of premium hotels on the banks of the Bosphorus. Unfortunately, the hotel is far from being a luxury hotel.
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They have many kind of rooms also slot of suites you should connect the hotel guest Realation before you arrive to arrange what you need but sure it’s 5 * and the best
There are more places to choose from in the Istanbul area.
PRICE RANGE
C$219 - C$346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental istanbul ceylan hotel istanbul
LOCATION
TürkiyeIstanbulNew City / Taksim / Beyoglu
NUMBER OF ROOMS
390
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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