Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
In a city that straddles Europe and Asia, discover an enchanting retreat that draws on influences of East and West in Shangri-La Bosphorus, Istanbul. Anchored on the European shores of the Bosphorus strait in a historical building from the 1930’s, the hotel sits in the Beşiktaş district and is only a 15 minute walk from the iconic Dolmabahçe Palace. Guests will find solace in one of 186 chandelier-accented rooms and suites accentuated by soothing cool tones, inspired by palatial Ottoman glamour and Asian design elements with stunning views of the Bosphorus.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Shangri-La Bosphorus in Istanbul is celebrated by guests for its immaculate cleanliness and elegant atmosphere, often described as particularly romantic during special occasions. The rooms, noted for their comfort and impressive views, contribute to an enhanced guest experience.
While the hotel's prime location offers both tranquility and easy access to attractions, its luxurious spa and diverse breakfast options are popular among visitors. Despite some concerns over value and occasional service issues, the overall service receives high marks for attentiveness and professionalism.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
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Absolutely loved loved loved our stay at the Shangri-la Bosphorus, not just for the incredible and fine surroundings, decor, aroma, food but most of all the impeccable service, warmth and pleasant aura from each and every member of staff! They were all so lovely and so kind to help us make this stay so amazing. I was there for my mother's birthday and they were so attentive to detail, providing a cake and a card and wishing her a happy birthday which was very touching and thoughtful. We really loved all the kind efforts they made to make it so special. Aside from that, the rooms are a really nice size, with so much attention to detail, the shower and bathtub is so nice to use everyday, especially after a long day of sight seeing and trekking everywhere! Amenities are just gorgeous, bed super comfy and a lovely selection of teas and coffees provided. Very nice for the mornings or for relaxing evening before bed. The breakfast, wow, was out of this world, with anything and everything at your disposal, any kind of food, really loved the selection as well as the impeccable manners from the wait staff and the lovely chefs who were always there with a warm smile. Also the hotel is very clean and smells absolutely delightful every time you come in and walk around, it's like being in a dream. Truly gorgeous hotel and I can't wait to be back!
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Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechara Sader, General Manager at Shangri-La Bosphorus, Istanbul
Responded Oct 21, 2024
Dear Sir/Madam, Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your very kind comments with us. We're thrilled to hear that you had a wonderful experience during your stay. We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul. Best wishes, General Manager
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What a beautiful hotel, excellence in service, we traveled from Mexico, getting off the plane there was already a person waiting for us with a cart to take transportation to the airport and take us to the hotel. Excellent cleanliness in the room and window to appreciate the Bosphorus, includes a breakfast with all types of food and the possibility of having breakfast in the room. It has a restaurant next to the Bosphorus where you can spend unrepeatable time and have the best experience. The spa, we take 3 messages that quality of technique! We definitely recommend it, absolutely worth it.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cyaine (apologies if I’ve misspelled her name) was incredibly helpful and attentive. The check-in process was seamless, and she communicated with us very clearly. She ensured that our stay at the Shangri-La Bosphorus was enjoyable, regularly checking in to make sure we were well taken care of. Her customer service was truly excellent.
We had breakfast every morning at IST TOO, and every staff member was kind and attentive. There was one server, whose name I unfortunately cannot recall (he was tall with rosy cheeks), who consistently checked on us to ensure that everything was going smoothly and that we had everything we needed.
Finally, I’d like to extend my thanks to everyone who made our stay at the Shangri-La Bosphorus such a pleasant one. From the bellmen/doormen, security team, concierge, receptionists, guest relations officers, restaurant staff, and the unsung heroes—the housekeeping team—everyone contributed to a wonderful experience.
I would definitely recommend this hotel to anyone looking for a place to stay in Istanbul.
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Date of stay: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechara Sader, Genel Müdür at Shangri-La Bosphorus, Istanbul
Responded Sep 29, 2024
Dear Sir/Madam, Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your very kind comments with us. We're thrilled to hear that you had a wonderful experience during your stay. We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul. Best wishes, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed with my family from 13 to 16 August 2024 in this luxurious and excellent hotel, conveniently located to reach and visit the many attractions of wonderful Istanbul and with several rooms and the terrace of the main restaurant overlooking the Bosphorus Bridge. Room on the 3rd floor very quiet and equipped, in the bathroom, with separate rooms for the toilet, shower and bathtub. Excellent internet line, elegant indoor pool with a large and separate whirlpool pool. Comfortable and with all services the spa. I would like to reserve a special mention to all the staff who work in the "1st-too" restaurant of the hotel, for the excellent service provided not separated from an uncommon sympathy and availability.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay was spectacular, I had come with my wife and my baby boy. Right from checking meeting Consu, guest relations executive . Consu took care of everything during our stay with the setup and chocolates in the room.
Umut the duty manger was spot on in having the AC swiftly rectified and a true asset to your team.
The concierge team, doorman , security as well special thank you to housekeeping and in room dining who catered to all my requests and eye for detail.
The front office manager Ozgen as well an individual with genuine interest towards hospitality and the work she does.
Kudos to the entire Shangri-La Istanbul team.
Looking forward to visiting again.
Best regards, Dylan De Almeida
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechara Sader, Genel Müdür at Shangri-La Bosphorus, Istanbul
Responded Nov 18, 2024
Dear Sir/Madam, Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your very kind comments with us. We're thrilled to hear that you had a wonderful experience during your stay. We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul. Best wishes, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Shangri-la in Istanbul is on the banks of the Bosphorus, offering beautiful views of the Asian side across the strait. The site itself is beautiful: the layout is efficient whilst still feeling and looking luxurious, with that signature Shang style.
On our arrival, we were immediately made to feel welcome by Emercan, Hasan, and the staff at the front desk. The front desk and concierge services at this hotel are excellent: Gokahn and Yegiz were both very helpful in organising transport around the city, and the hotel works with a private hire company to provide a smooth experience with drivers including Harid (sp?), who took great care of myself and my sister on a trip to the Basilica Cistern.
The rooms are generous and well-equipped, as expected of the Shang. Housekeeping and room service were flawless, with a special mention needed here for Alper in the room service team, who took warmth in customer service to a new level when delivering our food on several occasions.
There are two restaurants on site: ISToo, a European-Mediterranean restaurant that also doubles as the breakfast buffet, and the Shang Palace.
Both restaurants have fantastic food: the Shang is known for this, and the chefs here certainly do not disappoint. Serhat, the F&B Manager, runs a tight ship when it comes to quality of food. At breakfast, we were looked after by Ibrahim, Davut and Oguz who provided an exceptional level of service.
Cansu, Elif and Bekir also went above and beyond to make our stay and NYE celebrations special and to ensure that everything was in order when needed, and I also must mention Melissa at Le Bar for her contagious energy and enthusiasm for her craft.
With regards to facilities, the gym, spa and steam/sauna/pool are as expected of a 5*. Aytunç at the gym was extremely kind and helpful, and the hammam experience at the spa was enjoyable. The gym was clean and spacious, and never felt crowded in the 4-5 times I visited during our stay.
Overall, we enjoyed our stay at the Shang in Istanbul. However, I will note that we had some issues with service levels at the beginning - as noted by some of the other reviewers on this platform. Despite the exceptional service provided by people such as Ibrahim, Davut, and Umut (Duty Manager), we experienced frequent issues with drinks orders taking over 20+ minutes to arrive, or being forgotten entirely. On several occasions, we were aware that Ibrahim and Davut were chasing the kitchen/bar for our drinks but despite their best efforts were getting no joy. That is not what we expect from the Shangri-la brand, or indeed any 5* hotel. The worst is that we continued to experience these issues when celebrating a very special family occasion, which put a frustrating damper on an otherwise perfect day.
Thankfully, after conversations with the ever-attentive Umut and Cyrine, the wonderful Guest Relations Supervisor, we saw clear and immediate improvements in our experience. If just a little more attention was paid to the consistency of service and follow-through on the finer details, the Shangri-la Istanbul would be an outstanding property and experience from every angle.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechara Sader, General Manager at Shangri-La Bosphorus, Istanbul
Responded Jan 5, 2025
Dear Sir/Madam, Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your very kind comments with us. We're thrilled to hear that you had a wonderful experience during your stay. We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul. Best wishes, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
one of my personal belongings—a valuable Hermès handbag—went missing. I immediately reported the incident to hotel management, who assured me they would investigate. I granted full access to my room and all its contents for a thorough search, hoping for a swift resolution.
Despite their investigation, which spanned several days, I was informed via email that they regretted the situation. This response is wholly unsatisfactory and falls far short of what one would expect from a prestigious hotel. No compensation or alternative solution was offered, leaving me with no recourse for an item of considerable value that disappeared while in their care.
I would strongly advise future guests to be cautious, as this experience has raised serious concerns about the level of security and accountability at this property. While the hotel’s facilities may meet expectations, the handling of this situation has left me deeply disappointed.
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Date of stay: October 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a fantastic experience at the Shangri-La. The style of the hotel is very old-school (gilt & crystal chandeliers a-plenty.) We had a basic room type which was still very large. Service was universally excellent - staff could not have done more. Some of the other large hotels (notably Four Seasons / Peninsula) have pools and restaurant areas that back directly onto the Bosphorus, which the Shangri-La lacks given its position. Possibly my only negative would be that we ate at the Chinese restaurant, the Shang Palace, and thought the food was very average even without taking the high cost into account. I would happily return to the hotel.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechara Sader, General Manager at Shangri-La Bosphorus, Istanbul
Responded 1 week ago
Dear Sir/Madam, Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your very kind comments with us. We're thrilled to hear that you had a wonderful experience during your stay. We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul. Best wishes, General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The experience was simply exceptional from the moment we arrived! The locations was ideal, with easy access to all the major attractions. The rooms were impeccably clean and tidy, and the warm welcome we received from the staff made us feel right at home. The beds were incredibly comfortable, and we enjoyed a restful night’s sleep. The room temperature was perfect, and we never felt too hot or cold. Breakfast was a real highlight - the variety of options was impressive, and everything tasted fresh and delicious. We also sampled some items from the snack menu, and they were all equally tasty. The drinks and cocktails from the bar were undoubtedly the icing on the cake. We highly recommend trying them out.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Bosphorus Istanbul, Genel Müdür at Shangri-La Bosphorus, Istanbul
Responded Feb 14, 2024
Dear Sir/Madam, Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your very kind comments with us. We're thrilled to hear that you had a wonderful experience during your stay. We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul. Best wishes, General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shangri La is my holiday in Istanbul. We decided to try Shangri La during our holiday this year and we went there as a family. It is a very nice and clean hotel. The cleanliness really caught my attention, especially the breakfasts were very enjoyable and the warm-heartedness and helpfulness of the employees made me very happy. Especially Mr. Nihat there was very nice with us. Thank you very much to Mr. Nihat for his interest..
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello Abdulh169,
I am very sorry for my late response.
You can contact me at reto.klauser @ shangri-la. com
I am looking forward to answering your question.
Best regards,
Reto Klauser
General Manager
Yes, the Bosphorus view is a lot nicer especially during sunset..try the half view if the full view is a bit too much..but it's really worthy especially with their service..
There are more places to choose from in the Istanbul area.
PRICE RANGE
C$395 - C$672 (Based on Average Rates for a Standard Room)
LOCATION
TürkiyeIstanbulBesiktas
NUMBER OF ROOMS
186
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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