Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ideally situated in central Karakoy, contemporary hotel is within walking distance to Old City, Galata Tower, Bosphorus and cruise ports. Unwind and revitalize in contemporary new design rooms featuring unique amenities. Start fresh in the restaurant with the gourmet selection buffet breakfast and after a tiresome day pamper yourself in hotel indoor pool or in the spa where massage, sauna, steam room, Turkish bath and fitness facilities are available.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Novotel Istanbul Bosphorus garners mixed feedback from its guests. Many travelers appreciate the comfortable and aesthetically pleasing rooms, though noise can be an issue for some. While the hotel's location earns high marks for convenience, opinions about the value are split due to costly extras and occasional service lapses, despite the staff's general professionalism.
The rooftop dining experience, with its scenic views, stands out among the amenities, although some guests suggest enhancements could be made. Cleanliness is consistently praised, securing the hotel's reputation for well-maintained premises.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Novotel Bosphorus Hotel Istanbul, Karakoy is located opposite the Bosphorus Avenue, surrounded by many Turkish and international restaurants and cafes. The hotel is very well managed. The reception hall decor is spacious and comfortable. The reception staff are trained. The rooms are beautiful, comfortable and clean. I liked the breakfast restaurant system and the distribution of tables in the restaurant. Because I am a smoker, I was very happy that there is a special place for smokers, separate and far from non-smokers. The food is international and delicious. I thank the hotel management and all the hotel staff for their beautiful reception of me, and I thank the Turkish people for their hospitality to me in their beautiful country.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozan Kose, Guest Services / Front Office at Novotel Istanbul Bosphorus
Responded Dec 6, 2024
Dear lamyaab, Thank you for taking the time to share such a detailed and positive review of your stay at Novotel Istanbul Bosphorus. We are delighted to hear that you enjoyed your experience with us, from the prime location and well-managed facilities to the comfort and cleanliness of our rooms. It’s wonderful to know that you appreciated our breakfast restaurant’s setup and the dedicated space for smokers, which ensures comfort for all our guests. Your kind words about our team and the Turkish hospitality are truly heartwarming and will be shared with our staff to encourage them further. We look forward to welcoming you back for another memorable stay in the future. Best regards, Dilek SEVIG KOSE Guest Experience Manager
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Overall, my stay at the Novotel Phosphorus was acceptable, but there were several areas that left me less than impressed.
On the positive side, the location was quite convenient, being situated close to many of Istanbul's top attractions. The rooms themselves were also decently appointed and maintained a satisfactory level of cleanliness for the most part.
However, there were a number of issues that detracted from the experience. Most glaringly, I found mould in the bathroom, which is simply unacceptable for a hotel of this calibre. Cleanliness should be an utmost priority, and letting mould fester is a lapse in maintenance standards.
Another letdown was the limited English proficiency of many staff members, which made communication and requesting assistance quite difficult at times. As an international hotel brand, having multi-lingual staff is an important asset.
I was also disappointed by the excessive spa and airport transfers. There was a staggering £47 difference between the hotel's airport transfer fee and what a regular taxi charged for the same route.it would make more sense to simply book transportation separately.
Finally, I was put off by the minibar being checked so frequently during my stay. While I understand the hotel's need to monitor consumables, it felt like an invasion of privacy having staff enter my room so regularly just for minibar checks.
In summary, the Novotel Phosphorus gets the basics right for a mid-range Istanbul hotel, but falls short in several key areas like cleanliness, staffing, pricing practices, and guest privacy that prevent me from giving it a full endorsement. Some improvements are needed to better meet the standards expected of the Novotel brand.
I wouldn't advise against staying at the Novotel Phosphorus, as the issues cited are relatively minor ones that likely won't derail your holiday. However, they may put a small damper on what could otherwise be a 5-star experience. Managing expectations accordingly is advised.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erkan Öğüt, General Manager at Novotel Istanbul Bosphorus
Responded Jun 12, 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Istanbul Bosphorus. We appreciate your candid comments as they help us to continually improve our services and facilities. We are pleased to hear that you found our location convenient and appreciated the overall cleanliness of your room. However, we are deeply sorry to learn about the issues you encountered during your stay. Regarding the Mould in the Bathroom: We sincerely apologize for the oversight. Cleanliness is a top priority for us, and we regret that we did not meet your expectations in this regard. Please be assured that we have addressed this with our housekeeping team to prevent such occurrences in the future. Staff Communication: We understand the importance of effective communication, especially in an international setting. We are working on enhancing our staff’s English proficiency and providing additional training to ensure better service for all our guests. Excessive Spa and Airport Transfer Fees: We appreciate your feedback on our pricing. Regarding the airport transfer, we would like to clarify that the fee you mentioned is for our private transfer service using a Vito vehicle, which offers additional comfort and convenience compared to a regular taxi. This is the most economical option we provide for private transfers. Minibar Checks: We apologize if the frequency of minibar checks felt intrusive. To ensure your privacy, we advise placing a "Do Not Disturb" (DND) card on your door. This will inform our staff not to enter your room, providing you with uninterrupted privacy during your stay. Once again, thank you for bringing these matters to our attention. We hope you will give us another opportunity to serve you better in the future. Should you decide to stay with us again, please do not hesitate to contact us directly so we can ensure your next experience exceeds your expectations. Warm regards, Dilek SEVIG KOSE Guest Experience Manager
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Nice hotel in a great location, close to the waterfront. Fantastic breakfast room overlooking the water and great options Great selection of fresh food. However I would make a note of the fact that eggs Benedict were available during breakfast time but not until 08:00 more or less, so if you were there early - the eggs Benedict were not available which was a real shame. The room was nice, very clean, Tea coffee, mini bar. Safe. Nice shower. However the toiletries are impossible to get out of dispensers, because they are positioned too high on the wall and too thick for the dispenser - if you are short, it’s hard work trying to get shampoo or conditioner for your hair. I spoke to the housekeeping staff and they gave me containers that were not fixed to the wall and this made a big difference for me. This is a 5 star hotel - yet there are no spoons with the cups - just wooden sticks…! I,don’t understand that…! I couldn’t find the menu for room service anywhere- had to go to reception to ask - there is no concierge. The information about the hotel is all online but on your phone , it’s quite difficult to read…! I booked 6 nights bed and breakfast, and I was disappointed that they didn’t give me a room facing the water, it would have been a nice gesture for a guest staying for 6 nights. One morning at breakfast there was a dog in the restaurant, I just couldn’t believe it that a dog is allowed in an enclosed area where others were eating. The dog was tied to a chair and tripping up the waiting staff as they cleared the tables, the owner was feeding the dog food from the table,and at times the dog was sitting on her lap with its head and paws on the table. What about food hygiene and health and safety rules…?
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Reason that I didn’t give it 5 stars was because of the dog in the restaurant.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozan Kose, Guest Services / Front Office at Novotel Istanbul Bosphorus
Responded Nov 17, 2024
Dear MabdRosa, Thank you for your detailed feedback about your recent stay at Novotel Istanbul Bosphorus. We truly value your insights as they help us enhance our services. We’re delighted to know you enjoyed our prime location and appreciated the fantastic breakfast selection with its stunning view of the Bosphorus. Your kind words about our clean rooms and helpful housekeeping staff are greatly appreciated. We sincerely apologize for the inconveniences you experienced: Eggs Benedict Availability: Thank you for bringing this to our attention. We will review this with our breakfast team to ensure availability throughout breakfast hours. Toiletries Dispensers: We're sorry about the difficulty with the dispensers. Your feedback has been shared with our housekeeping team to consider more guest-friendly placements and options. Wooden Sticks and Room Service Menu: We will re-evaluate these choices and ensure room service menus are easily accessible for guests in the future. Room Facing the Water: We understand your disappointment, especially for a longer stay. However, rooms with a Bosphorus view are often pre-booked by guests, and due to our high occupancy, it is very challenging to provide complimentary upgrades. We truly appreciate your understanding. Dog in the Restaurant: We are deeply sorry for this incident, as it does not align with our standards for food hygiene and safety. We will reinforce our policies to prevent such occurrences. Thank you for highlighting both the positive aspects and the areas for improvement. We hope to welcome you back and provide you with an even better experience next time. Warm regards, Dilek SEVIG KOSE Guest experience Manager
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Our first stay in Istanbul and we decided to stay in the Karakoy area as we’d heard about the restaurants around the area which didn’t dissapoint. Although we will come back to Istanbul and stay in the same area, we wouldn’t return to Novotel.
Noise: We were aware that our room location would not be sea facing but nobody warned us about the noise from the vents. We really struggled to sleep at night because of the constant noise coming from the vents and also chairs being scraped on the floor from the restaurant above. Would suggest getting noise cancelling ear plugs if you stay in a superior room as we really struggled to get to sleep.
Cleaning: Can see difference in cleaning compared to our stays in Cairo and Dubai. I guess a 4* hotel in Turkey has different cleaning standards. We asked for the beds to be changed and always noticed hear on the pillow cases and bed so weren’t sure if it had actually been changed.
Service: our luggage was taken from us when we entered but we were asked at the reception if we wanted it delivered to our rooms. I didn’t see the point of that. Upon checking out we had to wait a while for the cleaners to check if we had taken anything from the mini bar as they don’t take your word for it. Again perhaps a cultural thing but never been asked at hotel stays in other countries.
Shower: we kept getting a range of extremely hot or extremely cold water during the shower which was annoying and irritating on my skin.
Breakfast: never tried the breakfast since it was £20-£30 per head which is a surprising cost given that you can turn 1 minute and find loads of cafes that do amazing breakfast for a quarter of the price. We usually like trying breakfast for 1 night in a hotel but were already finding it difficult to sleep with the noise that it wasn’t worth waking up before 10 to try the breakfast. Especially for the prices that they were demanding.
Room dining: we like to try in room dining at other hotels but read online about how it was served which put us off from trying.
We wanted to stay at a hotel that was clean and somewhere we could rest after exploring Istanbul. Novotel didn’t achieve that.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip:Don’t stay on 5th floor if you want to avoid chairs moving from the restaurant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guven Canbulat, Guest Services / Front Office at Novotel Istanbul Bosphorus
Responded Oct 13, 2022
Dear Arooj, Thank you for taking the time to post a review of your stay at Novotel Istanbul Bosphorus. Thank you for bringing this to my attention, I am very concerned to hear of your experience and your feedback as to how this has been managed. I am very disappointed that in this instance we failed to exceed your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dilek SEVIG KOSE Guest Experience Manager
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Hotel is in a great location. Handy for the ferry stop which will take you to the Asia side and the old city or you can walk over the bridge to the old city. The hotel staff were all very helpful and friendly from the start to finish. We had one issue with our room which was sorted very promptly, our room overlooked the street which had a couple of bouncing bars, so was very noisy. We were moved to an inner room very quickly and recived a heartfelt apology note the following morning (plus some Turkish delight). The inner room was equally as nice but quiet and peaceful. The hotel is very clean and tidy throughout, the lobby toilets were also spotless. Our room was spacious with a comfortable bed (a king size not two singles pushed together). The lobby bar served great food, and the waiting staff were attentive and helpful. Our favourite place was the Archer cafe which is just off the lobby. Staff were very helpful and friendly, overall service is excellent. The breakfast Menemen is fantastic. Their turkish tea and coffee couldn't be beaten. The roof top bar has fantastic views. The cocktails were expertly made (pricey but only to be expected), smoking is allowed but as it is semi open air I didn't find that too much of an issue. We didn't eat at the rooftop restaurant. Overall a great hotel made for a great base to explore an amazing city. We will be booking again for next year.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Ask for a quiet room if you're not going out for the night life.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozan Kose, Guest Services / Front Office at Novotel Istanbul Bosphorus
Responded Oct 23, 2024
Dear Ib204543, Thank you so much for your detailed and wonderful review! We are thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Istanbul. It’s great to know that our team was able to quickly resolve the issue with your room and that you appreciated the small gesture we left for you. We're also happy to hear that you enjoyed our facilities, especially the Archer café, the rooftop bar, and the breakfast Menemen! Your kind words about our staff's helpfulness and friendliness are much appreciated, and we’re glad you found our hotel clean and comfortable throughout your stay. We look forward to welcoming you again next year for another fantastic experience! Warm regards, Dilek SEVIG KOSE Guest Experience Manager
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The location is centered around many popular attractions and walking distance to the port.
Bring your phone or camera along to capture the beautiful sunrise whilst enjoying your breakfast at the rooftop terrace restaurant. Nice view and good food!
Room is standard size. Some lower level rooms may get the noise from the back alley streets that have bars and restaurants operating till 2am.
There are also a lot of good food options around 10 mins walking distance of this hotel so you will be spoilt for choices!
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Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozan Kose, Guest Services / Front Office at Novotel Istanbul Bosphorus
Responded Nov 1, 2024
Dear Wendyhyy, Thank you for your wonderful review! We're thrilled that you enjoyed the convenience of our central location and the unforgettable views from our rooftop breakfast terrace. It’s great to hear you captured the sunrise—definitely a special moment! We understand that some rooms may experience noise from nearby nightlife, and we appreciate your patience with this aspect of the lively area. We're glad you found plenty of dining options nearby, too! Looking forward to welcoming you back for more memorable stays. Kind Regards, Dilek SEVIG KOSE Guest Experience Manager
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I stayed at this hotel from 29th October to 4th November. Will start with the good point. I got a room facing the Galata tower which was amazing at night time. The cleaning was top notch and the breakfast team were amazing and the view from the rooftop was beautiful especially during sunrise. The concierge were helpful in giving me direction when it wasn’t necessary to use a cab and overall polite. Now the bad point were the check in team, my husband made the reservation and requested for early check in which he got affirmative response, the reservation also included breakfast. I arrived around 10:30 am and I was informed that there wasn’t any room available! Fair enough it was the republic day and the hotel was fully booked. However the reception was so non challant as to where I could stay before then. I sat at the lounge area to stretch my legs and after about an hour a cleaner comes to wake me up saying that the throw pillow on the chair fell. He was very aggressive as if he was going to fight with me. After this I walked outside to some cafes and had something to eat. I returned by 1pm and still no available room. I decided to walk around again. By 2:25pm I got a room but the reception informed me that breakfast wasn’t included in my room. I was perplexed!!! After making payment of 1,470 usd!!!! For 6 nights. I asked him to check because my husband surely made the reservation with breakfast. He was adamant that there wasn’t any breakfast and I have to pay. Probably because I am black he thought I can’t afford the breakfast. I was so tired at the point and I just needed to rest. I went to bed and by the next morning I had no breakfast. By evening I called my husband to complain and he insisted the reservation included breakfast! Behold I went back to the reception to complain and I was told it included breakfast. Yet no one called my room to inform me about the mix up! No refunded for the days I missed breakfast. This was so upsetting and killed the happy moment I wanted at the hotel. As I said over all the cleaning, breakfast team and concierge were helpful but the reception team need to do better.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guven Canbulat, Guest Services / Front Office at Novotel Istanbul Bosphorus
Responded Jan 8, 2023
Dear Guest, We want to thank you for taking the time to share your feedback on TripAdvisor. I am sorry to read that your stay couldn’t meet all of your expectations, especially because of your reservation. I am very sorry to know that your stay has disappointed you. First of all, we are deeply sorry for the inconveniences you met with our services, particularly with your check-in. Our Hotel is always fully booked and we never confirmed an early check-in in advance. Also be informed that we are international brand and our Team help our guest coming from other countries and nationalities without a difference while being equivalent with everyone, this is really very important for us and your feedback chagrined me. We forwarded all reviews to our General Manager, in order to work our quality of service and we note your recommendation about communication and human resources. Nevertheless, I hope that you appreciated our beautiful city and that you will give us a second chance to make you live a true Novotel experience. Best regards, Dilek SEVIG KOSE Guest Experience Manager
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We stayed at Novotel Bosphorus for 2 nights in May, it was a very comfortable stay. The staff were overly friendly (which is a usual thing in Turkey), but professional, the room was very clean and quiet despite looking into the internal courtyard with ventilation system. The breakfast was plentiful (I especially liked Turkish delight!) with breathtaking views over Bosphorus. We also had dinner at their Michelin-starred Murver, it was delicious, although pricey. We used their pool and sauna facilities, they were open until 10pm, which allowed us to unwind after a long, busy and hectic day. The location is unbeatable, right next to Galata Port with lots of cafes and restaurants. The only thing I didn't like is the comfort of pillows and duvet, perhaps its is Accor standard, but I found them to be not a 5 star level, too hard, heavy and synthetic. Otherwise, a lovely stay!
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Ask the hotel to get you a taxi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erkan Öğüt, General Manager at Novotel Istanbul Bosphorus
Responded Jun 16, 2023
Dear MarineGirl2017, Thank you for sharing your detailed review about your stay at Novotel Istanbul Bosphorus. We are delighted to hear that the staff was professional and friendly, the room was clean and quiet, the breakfast offered breathtaking views and the dinner at Murver was delicious. We appreciate your feedback regarding the pillows and duvet. At Novotel Istanbul Bosphorus, we strive to provide our guests with a 5-star experience. We take guest feedback seriously, and will use this opportunity to consider ways we can improve our offerings for future guests. Thank you for staying with us - we hope you will visit us again soon! Kind Regards, Dilek SEVIG KOSE Guest Experience Manager
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The service and hotel staff here, namely Mehmet and Chef Serkan (at the hotel breakfast), Saim (house cleaning), and Anil (concierge/bell services) left me a good and last impression, and really added the “extra” to my stay in Novotel Istanbul Bosphorus - also my first visit to Istanbul ❤️ . I struggle being breakfast person from my busy work/travel schedule in Istanbul, but their effort to go above and beyond in their service to take care of my family’s table is remarkable and made me look forward to breakfast. I am touched and so grateful. Chef Serkan took time to explain foods to me despite his limited English, whip up local egg dishes I show him on google, and surprise me with beautifully plated pancakes, and Mehmet was extremely attentive to our table and made sure we were efficiently served and never lacked. The service is truly excellent, truly. Saim showed integrity and excellence in how he serviced and cleaned my room. He laid extra towels and bathrobes out in a thoughtful manner - to the point I knew when it was him who cleaned our room, and when it wasn’t. He also ran after us to return us items that were left behind at checkout. Anil took time to help translate some of my conversations with service staff, and also gave me insights and recommendations on more local places to consider visiting in Istanbul. It’s a pity my stay was pretty short! 😔 Also, you have to try the Turkish bath. I had a great experience and conversation with the staff who scrubbed me down 😂
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erkan Öğüt, General Manager at Novotel Istanbul Bosphorus
Responded Aug 3, 2023
Dear Catherine C, Thank you for taking the time to share your feedback about your stay at Novotel Istanbul Bosphorus. We are delighted to hear that our staff made a good and lasting impression on you and that they went above and beyond to provide excellent service. We are especially pleased to hear that Mehmet, Chef Serkan, Saim, and Anil made your stay such a pleasant one. Their attention to detail and willingness to go the extra mile is exactly what we strive for here at Novotel Istanbul Bosphorus. We highly appreciate your kind words about them. We hope you will return soon so we can continue providing you with excellent service in Istanbul! Sincerely, Dilek SEVIG KOSE Guest Experience Manager
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I booked this trip as a Christmas present for my mum. I wanted to book an executive suite with bosphorus view so we could both have our own rooms thereotically (bedroom and then lounge with sofa bed).
On check in we were greeted by someone whose English was terrible. They say their reception also works as concierge but they are really not knowledgable and didn't know much about the area.
When we checked into the room, the lamps didn't work, general cleanliness of the bathroom wasn't great when you find dark hairs on towels. Lack of hangars etc.
Sofa bed made up for me and just one measley pillow left.. This sofa bed is also rock hard, every morning I woke up I was in agony!
The location of the hotel is great which is it's best selling point. Breakfast had a lot to offer in terms of pastries, fruit and salad but not much hot food.
There was a card in the room with the manager's details when we arrived saying please contact me if you need anything/comments etc. I emailed him straight away and didn't hear anything over a 3 night/4 day period so totally pointless that they leave this. Still haven't heard anything to this date.
There are many hotels close-by so do your research as this was an expensive stay for a hotel which is very out-dated and needs some major work doing to it!
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erkan Öğüt, General Manager at Novotel Istanbul Bosphorus
Responded May 30, 2024
Dear CharlotteH926 Thank you for sharing your detailed feedback. We sincerely appreciate you taking the time to inform us about your experience. First and foremost, we are delighted to hear that you found our location convenient and enjoyed our breakfast selection. However, we are very sorry that several aspects of your stay did not meet your expectations, and we deeply regret the inconvenience you experienced. Regarding your concerns: Check-in Experience: We apologize for the language barrier you encountered and any inconvenience it may have caused. We are committed to providing clear communication and will ensure that our team receives additional training to better serve our guests. Room Condition: We are sorry to hear about the issues with the lamps, cleanliness, and lack of hangers in your room. This is certainly not up to our standards, and we will address these issues with our housekeeping and maintenance teams immediately. Sofa Bed Comfort: We regret that the sofa bed was uncomfortable and that there was insufficient bedding. We will review our bedding provisions and work on improving the comfort of our sofa beds. Email Communication: We were particularly concerned to learn that you did not receive a response to your email. After thoroughly checking our records, we could not find any email correspondence from you during your stay. We apologize for any technical issue that may have prevented your email from reaching us. Your feedback about the need for refurbishment has been noted. We are continuously working on improvements and hope to address these concerns in our ongoing updates. We understand how disappointing this experience must have been, especially for a special occasion like a Christmas gift for your mum. Your comments have been invaluable in helping us improve our services. Should you consider giving us another chance, we would be delighted to welcome you back and ensure a much-improved experience. Please feel free to reach out to me directly for any future reservations or concerns. Thank you once again for your feedback. Best regards, Dilek SEVIG KOSE Guest Experience Manager
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Hi there
When you want to book your hotel, there are different prices and if you book the price that includes breakfast you can have it on the rooftop restaurant ( I strongly suggest that because not only the quality is perfect but also you can enjoy the spectacular view)
However, the pool is free but for spa you should pay which actually the price is worthy.
Hope this helps
Have a good one
Kuwait City, Kuwait623 contributions103 helpful votes
If you want to use a car from the hotel, there is a service fee. You can use a taxi from the airport, or you can use a bus. There are buses that can take you to an area near the hotel.
There are more places to choose from in the Istanbul area.
PRICE RANGE
C$225 - C$316 (Based on Average Rates for a Standard Room)
LOCATION
TürkiyeIstanbulNew City / Taksim / Karakoy
NUMBER OF ROOMS
200
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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