Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The new Orient Jerusalem, part of Isrotel's Exclusive Collection, is strategically positioned in the heart of one of the city's most vibrant, upscale neighborhoods offering an abundance of leisure and entertainment options as well as panoramic views of the old and new city. The hotel is a short walking distance from the Old City and just steps away from HaTachana, the city’s first-ever train station which has since transformed into a lively district of designer boutiques, galleries, trendy cafes and restaurants. The hotel's design, inspired by the past, and guided by the future, features 243 beautifully-appointed guestrooms and suites in its newly constructed central building, as well as a selection of opulent accommodations inside two expertly preserved Templar Buildings from 1882 and 1883. Orient's cuisine offers a creative culinary approach inspired by Jerusalem’s neighborhoods and local Israeli tastes. The Hotel's extraordinary events' venues offer versatile conference rooms .
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Luxury
Languages Spoken
Russian, Arabic, Hebrew
Location
3 Emek Refa'im St, Jerusalem 9310402 Israel
Orient Hotel by Isrotel Exclusive
4.5 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Orient Hotel by Isrotel Exclusive garners high marks for its spacious and stylish rooms, although some guests have mentioned noise disturbances and additional costs. Its array of amenities, including a praised rooftop pool and full-service spa, along with a commendable level of cleanliness, contribute to the hotel's luxury feel.
While the service is generally recognized for its professionalism, there have been occasional reports of slowness. Despite the prime location and historic atmosphere, some travelers question the value due to unexpected expenses.
Location
Convenient
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Lavish
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
A very solid 5 star hotel with a great soft and superb hard products. From checkin to checkout we had a very comfortable and relaxing stay enjoying all the facilities the hotel had to offer; their indoor pool and sauna were great places to chill after a long day out on foot, the business lounge accessible through Suite room bookings on the 8th floor was a surprise at what was on offer, the staff at the front desk were always available for any requests we had and the gym was functional. The breakfast buffet was absolutely superlative with every wish met from smoothies to pancakes to vegan and local delicacies. Our suite 344 was outside the main hotel building and had the most comfortable bed with luxurious linens; cleaning was impeccable and the mini bar was sufficient. The hotel was easily accessible by taxi/Uber from TLV airport with a speedy 1 hour drive. They require a 500 NIS deposit per night and a welcome drink was offered. The location was an easy 30 minute walk to all main tourist spots and a bus stop was just outside the front door. Room service was standard and prompt. The hotel has really invested in all the right areas to make everyone feel welcome. Highly recommended and would return.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â breakfast is fantastic!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
Responded Sep 18, 2023
Dear europelover26, It was such a pleasure to read your comments regarding your recent stay in the Isrotel Orient Hotel. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving reviews such as yours, which affirm by how much we have succeeded. We will be happy to see you again in the future Best Regards Dorin
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A very solid 5 star hotel with a great soft and superb hard products. From checkin to checkout we had a very comfortable and relaxing stay enjoying all the facilities the hotel had to offer; their indoor pool and sauna were great places to chill after a long day out on foot, the business lounge accessible through Suite room bookings on the 8th floor was a surprise at what was on offer, the staff at the front desk were always available for any requests we had and the gym was functional. The breakfast buffet was absolutely superlative with every wish met from smoothies to pancakes to vegan and local delicacies. Our suite 344 was outside the main hotel building and had the most comfortable bed with luxurious linens; cleaning was impeccable and the mini bar was sufficient. The hotel was easily accessible by taxi/Uber from TLV airport with a speedy 1 hour drive. They require a 500 NIS deposit per night and a welcome drink was offered. The location was an easy 30 minute walk to all main tourist spots and a bus stop was just outside the front door. Room service was standard and prompt. The hotel has really invested in all the right areas to make everyone feel welcome. Highly recommended and would return.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
Responded Nov 12, 2022
Dear Colin S, It was a pleasure reading how you and your family enjoyed your recent stay in the Isrotel Orient Hotel. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving reviews such as yours, which affirm by how much we have succeeded. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable. Best Regards Dorin
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Positives: the hotel is attractive, in a good location and clean. The food is very good, plentiful with a lot of choice. The staff is friendly and, mostly, efficient. If you care about “being green,” this is not the place—I kept thinking of the carbon footprint! The lights never fully go off if you are in the room and the towels are washed and replaced every day. There is no way to have a completely dark room- even at night as there is a “Night” setting which lights up the floor and ceiling with low light. Additionally, there is a large “cloudy,” translucent window between the bedroom and bathroom so if the bathroom light is left on at night, the light comes in through the window into the room. The hotel is not very friendly to Sabbath observers. Among other things, and the most annoying thing, is that there is a computerized system involved in keeping lights on for the Sabbath so as not to trigger the sensor system. Lots of workers were in and out of our room to get the lights right. Despite lots of reassurance, the lights did not function as they were supposed to on either Shabbat and we were, literally, left in the dark. Shabbat dinner was very expensive and not well organized. Not a big deal but annoying: One of our rooms had no clock; the attendant assured us she would request one; it never came. There was no brewed decaf coffee – only instant. We were unable to change money on three different occasions- they did not have shekels.
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Date of stay: December 2022
Value
Cleanliness
Service
Room Tip: Don’t bother with a room facing the Old City—you need binoculars. If you want a quiet room, ask...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
Responded Dec 6, 2022
Dear rss1836, The Isrotel hotel chain places guests inquiries and matters in primary importance, learns from them and draws conclusions. I would like to stress how sorry I was to read about your remarks and feelings, as described in your words, regarding your recent stay at the hotel. We are devoted to ensuring the well-being of our guests and our main value is to provide them with an enjoyable and unforgettable vacation with courteous and professional service. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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The Orient is a perfectly fine five star hotel. The rooms are large and comfortable and the bathroom is spacious with a lovely walk in shower and a bath. The staff are helpful and charming and special shout out must go to Omri who was amazing. We ate one day in the milk restaurant downstairs and had a delicious cheese board and salad washed down with a great bottle of wine BUT the hotel misses the opportunity to make a good stay into an outstanding one by the lack of attention to small details. The bathroom had no face wash cloths or those little packages with Qtips and cotton wool pads inside. A dirty glass was left in our bedroom for two days , pyjama’s were left in a crumpled pile on the side table ,the waste bin wasn’t emptied and there was no bed turning down service The breakfast was adequate but nothing special and the waiting staff were poorly trained. We sat with our dirty plates on the table and were asked if we’d like an omelette at the end of our meal !! We ate another night in the restaurant upstairs with its fabulous view over the old city. We weren’t very hungry so we shared a couple of starters. My husband had crackers and dips. Beautiful and unusual crackers served with four different dips. All the dips were industrially produced and , other than the colour, it was impossible to know which was which. I had chicken wings which neither looked or tasted like any chicken that Ive ever had and all covered with an unappealing sauce. As I said, the hotel has nothing that would have me complaining about but also nothing to make it outstanding or make me feel like I want to revisit
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip:Â There is a free parking lot two minutes walk from the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
Responded Jan 24, 2023
Dear debbieg809, Thank you for taking the time to share your experience during your recent stay at Isrotel Orient Hotel and thank you for your review. We were happy to read that you enjoyed our hotel. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable. Best Regards Dorin
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We booked a family room for 4 and got 2 standard yet very spacious rooms with a connecting door. For us it was a perfect solution! Beds are super comfy, bathrooms are equipped with warmed floor, bath tubs and rain showers, espresso machines with nice supply of capsules and more. Additional noticeable things: - Breakfast is the best Israeli buffet we ever had - Wi-fi is stable all across the hotel - Spa maybe not perfect (for example - jacuzzi is missing) but definitely does the job - Parking costs additional 60 shekel and not always available
Last but not the least: location. The "first station" with plenty of restaurants is across the road, the "Yemin Moshe" historical quarter is a few mins walking away. All the rest requires transportation.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
Responded Jan 1, 2025
Dear Shuriki, Thank you for sharing your wonderful experience during your stay in Jerusalem. I'm delighted to read that the arrangement of two connecting spacious rooms worked perfectly for your family. It’s great to know that you found the beds comfortable and appreciated the amenities like the heated bathroom floors, bath tubs, rain showers, and espresso machines. I’m thrilled that you enjoyed the Israeli buffet breakfast, which you described as the best you’ve ever had, and that the WiFi met your needs throughout the hotel. While there seems to be room for improvement in the spa, I’m glad it met your expectations overall. I understand the inconvenience regarding parking availability and costs, but I'm pleased to read that the hotel's location near attractions like the First Station and Yemin Moshe enhanced your stay. We appreciate your feedback and look forward to welcoming you back for another perfect stay in Jerusalem. Regards, Dorin.
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The orient is by far the best five star hotel in Jerusalem. We have stayed at all the five star hotels and it is the best one by far! We have visited Israel a few times this year and each time we enjoyed our stay immensely! The food is delicious. Breaksfast buffet is lavish, service in the dining room is impeccable. Shabbos meals are the best in all of jerusalem! A special shout out to Hamza who is kind, helpful and extremely respectful. We came with my elderly mom and he treated her with kindness, rolling out the red carpet every time we walked into dining room. Dining-room is kid friendly too. We did multigenerational trip small and older kids and was everyone was patient!Check in was quick and efficient always someone there to help with a smile! The Conceirge is amazing. Special shout out to Gilad and really everyone. On every trip they addressed us by name. How often does staff remember you by name? Honestly, how often do you see the same people working in a hotel? Staff is the same and that consistency offers guests a high level of comfort! Makes you feel like you are home and part of a family! Housekeeping is on top of details. Requests for extra towels ice buckets are fulfilled within a couple of minutes. Every one is service oriented and managers are out on the floor all the time. I want to acknowledge the PR manager Sheley Schlaifer. She is top notch. Always around the hotel engaging with the guests. She loves to hear feedback and actually listens! Isrotel you are very fortunate to have her and honestly all the staff that work here! Is this our new go to place in Jerusalem!!!!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
Responded Aug 21, 2023
285sheryll, It was a pleasure to read of your satisfaction regarding your recent stay in the Isrotel Orient Hotel and that the service lived up to your expectations. There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while. We shall be very happy to see you again in the future. Best Regards Dorin
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The Orient is a luxury hotel with excellent service overall. Our room was spacious and well appointed. The beds are fitted with luxury bedding and were extremely comfortable. There is a spa in the hotel but I did not have time to visit it.
The breakfast that the hotel serves is plentiful and delicious. I found that there were not enough salad options at the Friday night dinner and Saturday lunch meals. My son has allergies and Shlomo, one of the chefs, took us through the entire buffet on Friday night and showed us which foods were safe for my son to eat.
There is a parking lot below the hotel but after parking my car I found out that it is not an "in and out" parking lot and that one has to pay each time they take their car out. The parking lot apparently has no connection to the hotel.
There is a rooftop view with a spectacular view of Jerusalem. Unfortunately, there was not enough lounges to sit on at the pool and I had to sit on a hammock chair, which is not so comfortable. When I tried to go to the pool at about 7:30 PM to show my son the view of Jerusalem, we were told by workers who were swimming in the pool that we were not allowed to be there. This was disappointing since it was our last evening in Jerusalem and I wanted to share the beauty of the Jerusalem sunset with my son. I spoke to a manager who stated that these were the rules and they had to be followed.
The irony was that the following night we were at a hotel in Athens that also had a rooftop pool with an incredible view of the Parthenon. Guests were allowed to sit there late into the night to admire the view.
Overall, this is an excellent hotel with a few, mostly fixable, flaws. I would definitely stay there again but I hope that some of the policies change so that the guests can maximally enjoy the hotel.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â The pool gets very crowded so get seats early
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
Responded Aug 27, 2023
Dear Springblessing, Thank you for taking the time to share your experience during your recent stay at Isrotel Orient Hotel and thank you for your wonderful review. We were happy to read that you enjoyed our hotel. your comments have been taken on board for further attention by our GM and management. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable. Best Regards Dorin
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We spent five nights in the immaculate Orient Hotel. Beyond one of the most gorgeous and modern decor hotel lobbies, the guest rooms were beautifully appointed and spacious, including the large bathroom, with many delicious chocolate treats left in the room for an evening snack. While I was initially uncertain of the hotel’s location, it turned out it was within an easy 5 to 10 minute walking distance to a variety of restaurants, including a charming old train station area with a hip vibe and lots of eclectic restaurants and outdoor music — and about a 25 minute walk to shopping along Ben Yehuda and the Old City.
The gym was a tad small for a hotel Of it’s size, yet I did not have to wait to use any equipment and it was kept very clean. The breakfast buffet was one of the most expansive and servers were always smiling when greeting and serving you. Loved my made-to- order omlettes and pizza every morning as I am a creature of habit when I enjoy something. Be sure to check out the rooftop bar and pool when you go.
Truly a pleasant experience at the Orient.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
Responded Nov 15, 2022
Dear BrettL255, It was such a pleasure to read your comments regarding your recent stay in the Isrotel Orient Hotel. The stunning Orient Jerusalem, part of the Isrotel Exclusive Collection, offers a vacation experience of unparalleled elegance amid the bustling cosmopolitan city. Its central location makes it the perfect starting point for exploring a vast array of local attractions, including the First Station (the historic train station-turned-entertainment hub), sprawling Liberty Bell Park, Mishkenot Sha'ananim (the first neighborhood to be built outside the Old City walls), and a wealth of restaurants and boutiques within the German Colony. There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while. We shall be very happy to see you again in the future. Best Regards Dorin
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The Orient hotel is absolutely magnificent. Our stay here has been so enjoyable. The rooms are big and comfortable; the food was delicious and plentiful; the staff was willing to do anything they could to ensure that our experience was nothing short of spectacular. We will absolutely return to this hotel on our next trip home!
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
Responded Oct 27, 2024
Dear I6399XHalanb, Thank you for your wonderful review! I'm thrilled to hear that you had an amazing stay at the Orient Hotel. It's great to know that you found the rooms spacious and comfortable, enjoyed the delicious and plentiful food, and experienced the dedicated service from our staff who worked hard to ensure your stay was spectacular. We're delighted to hear that you plan to return on your next trip, and we look forward to welcoming you back! Regards, Dorin.
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The pools are open for people of all ages, but I understand that the sauna, Turkish bath, massages and the gym are only for people from 18 years old and over.
There are more places to choose from in the Jerusalem area.
PRICE RANGE
C$364 - C$653 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
243
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Orient Hotel by Isrotel Exclusive?
Many travellers enjoy visiting Old City of Jerusalem (1.4 km), Temple Mount Sifting Project- HaMasu'ot Lookout (3.3 km), and Hezekiah's Tunnel - Siloam Tunnel (1.5 km).
