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Waldorf Astoria Jerusalem

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Waldorf Astoria Jerusalem
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914 Reviews from our TripAdvisor Community

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Showing 812: English reviews
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New York City, New York
Reviewed 4 days ago NEW

Excellent! Beautiful hotel. Fantastic location. Food was superb. Service was first class. A little noisey if your room faces the lovy area. Would highly recommend this hotel, especially to the Frum person.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Steven613123
Melbourne, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 31 December 2016

You will not find better in Jerusalem - highly recommend. Accommodation : Rooms are stylish and very good size. They are very well equipped with great technology, extremely comfortable furnishings and super luxurious bed. Service : First class. Nothing was too much trouble and staff in every facet of hotel were super friendly and helpful. Value : Let's be honest...

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1Thank Stephen S
About Hotel's Favourite Review
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Stephen S, I'm so pleased you enjoyed your stay and thank you for your compliments and for posting your review. We too are much looking forward to the opening of the full fitness center, pool and spa and would love to welcome you back for a completely perfect experience. Kind regards, Guy Klaiman General Manager

Dallas
Reviewed 4 days ago NEWvia mobile

Everyone said what a beautiful hotel it is and how it's so hi-tech. The breakfast was so amazing I couldn't eat anything for lunch! However that's not what makes the hotel so amazing. It's the exceptional service. Before you get there the concierge is already available to help and once you get there you'll be amazed with their wonderful staff....

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Thank Sandcmk
San Diego, California
Reviewed 1 week ago NEW

Beautiful rooms, great service other than breakfast. Everything great in the room but unable to get room air conditioning to work. Blows cold air all the time. Apparently, no coffee available at breakfast unless you get it yourself. Other than that, great hotel.

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Thank JohnTuli
WA_Jerusalem, Guest Relations Manager at Waldorf Astoria Jerusalem, responded to this review

Dear JohnTuli, Thank you for sharing your feedback. I'm delighted you enjoyed your stay overall and regret the service inconsistencies you experienced; you are welcome to discuss these with me directly if you so wish. Amira Lauer Guest Relations Manager amira.lauer@waldorfastoria.com

NYC
Reviewed 1 week ago

I'm rarely impressed by hotels anymore but this truly is impressive.. State of the art electronics for security, incredible breakfasts that could last one through the day, fabulous bathrooms, comfortable and elegant bedroom, and incredible staff. A real treat!

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Thank bakfar
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear bakfar, Your warm words are much appreciated by a truly caring and dedicated team and we're proud to have earned them. We look forward to welcoming you back again fir another perfect stay. Kind regards, Guy Klaiman General Manager

Jerusalem, Israel
Reviewed 1 week ago

Just stayed overnight at this fantastic hotel. The staff was first quality, from the personal concierge answering questions by e mail to Josh welcoming us when we arrived. We received a nice diamond status upgrade into a beautiful room. Each and every staff member was what one would expect in a first class hotel. The breakfast buffet was delicious. All...

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Thank Kabrams1618
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Kabrams1618, We pride ourselves on our True Waldorf Service and love to provide unforgettable experiences, so it's so wonderful to know how much you enjoyed them both. We can't wait for your next special event! Kind regards, Guy Klaiman General Manager

Jerusalem, Israel
Reviewed 1 week ago

We were very impressed by the service provided by a waitress named Noam who was very courteous. We were also treated very courteously by Natalie Pilsk who arranged complimentary wine and cake for our newly-wed status. Splendid hotel. Marvellous conservation effort of a heritage building saved from rack and ruin. We were not given an option for late check-out though....

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Thank henry1harrods
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear henry1harrods, Thank you for sharing your experience and for complimenting hotel and team, this is much appreciated. We would love to welcome you back and hope we are able to accommodate a later departure as well. Kind regards, Guy Klaiman General Manager

Jerusalem
Reviewed 1 week ago

This was the first time we stayed at the Waldorf for a Shabbat. The hotel and staff could not have been more accommodating concerning the needs for the Shabbat observant community. Due to Shabbat, we requested a low floor, and got a beautiful room next to the open stunning staircase. There was some noise from the lobby level, buy once...

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Thank ERH1818
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear ERH1818, We're so proud and pleased you enjoyed the True Waldorf Service we believe in and are grateful for the high praise you shared. We can't wait to host you for many more memorable Shabbatot! Kind regards, Guy Klaiman General Manager

Hong Kong
Reviewed 1 week ago

This is apparently the best in Jerusalem with very little competition unless you are happy with older hotels that have history. Up to Astoria Waldorf standards and very close to a mall and good restaurants nearby. Superb location. Staff are hit and miss. Breakfast is good.

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Thank WeLiveInHK
WA_Jerusalem, Guest Relations Manager at Waldorf Astoria Jerusalem, responded to this review

Dear WeLiveInHK, I'm delighted you so enjoyed your stay and thank you for sharing this. I do regret you found the team less perfect than I would have liked and would be grateful for any further information. We look forward to welcoming you back again soon for a completely perfect stay. Thank you, Amira Lauer Guest Relations Manager amire.lauer@waldorfastoria.com

Swampscott
Reviewed 1 week ago

This is a wonderful hotel sited in beautiful Jerusalem. All the amenities are there as well as such a beautiful setting. I did the breakfast every morning which was spectacular and so delicious. As the Old City is almost adjacent, one can explore easily. Through the very competent concierges, I set up a walking tour and a private tour by...

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Thank Elaine H
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Elaine H, My thanks for the time taken to share your experience, I'm delighted it was such a fine one and much look forward to providing many more perfect stays. Kind regards, Guy Klaiman General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Waldorf Astoria Jerusalem is set within a uniquely preserved ottoman facade. The meticulous restoration and ambitious construction have created an exceptional new luxury hotel which sits majestically at a crossroads between the charms of the walled Old City and the modern bustle of Jerusalem. The luxurious boutique spa, gyms, pools and saunas will open in 2017. ... more   less 

Additional Information about Waldorf Astoria Jerusalem

Address: 26-28 Gershon Agron | Adjacent to Independence Park; Mamilla district, Jerusalem 9419008, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $481 - $866 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Jerusalem 5*
Number of rooms: 226
Reservation Options:
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Hotel Style:
#9 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Waldorf Astoria Jerusalem staff and other travellers.
26 questions
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Questions? Get answers from Waldorf Astoria Jerusalem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not go unless your Hassidic.”
 of 5 bubbles AS2015tmr, 17 Jan 2017 | Read review
“if multiple nights, book at the same time”
  • half of one of two bathrooms, huge shower and sauna to left, toilet & bidet behind to left
  • the balcony of the president's suite -- as far as you can see in this picture
  • part of bedroom
  • half of the suite -- the living room is behind, bedroom, sauna and restroom are beyond far wall
 of 5 bubbles erasmusr2015, 17 Jan 2017 | Read review
“Smile at arrival”
 of 5 bubbles momim2017, 14 Jan 2017 | Read review
“We asked for a room with a terrace, did not get one, but we still recommend asking for one.”
 of 5 bubbles NoCheese, 3 Jan 2017 | Read review
“All rooms are great”
 of 5 bubbles I4355WMstephens, 31 Dec 2016 | Read review
5 of 5