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Crowne Plaza Hotel Jerusalem

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Traveller (624)
Room & Suite (349)
Dining (92)
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Overview
  • Excellent43%
  • Very good23%
  • Average15%
  • Poor10%
  • Terrible9%
Travellers talk about
“supreme court”(17 reviews)
“old city”(122 reviews)
“business lounge”(25 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Offers from Crowne Plaza Hotel Jerusalem
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Reviews (1,782)
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1,215 results
Traveller rating
471
271
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136
124
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471
271
213
136
124
Show reviews that mention
All reviewssupreme courtold citybusiness loungethe central bus stationhigh floorfront desk staffsmall balconyan upgradebreakfast and dinnerdining roomspecial thankslight railbennynourriadknessetmarket
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281 - 285 of 1,215 reviews
Reviewed 15 July 2016 via mobile

We checked in last night for one night after not staying there for 5 years, there was a small problem that was corrected very quickly by the customer service manager of which I say thank you. I do agree with some of the other comments...More

1  Thank dannytamimaya
Response from Alina B, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 19 July 2016

Dear Danny, Thank you for choosing to stay at Crowne Plaza Jerusalem again and thank you for taking the time to write your valuable comments. I am happy that you had experienced some improvements from your last stay with us. However, I regret that some...More

Reviewed 11 July 2016

The staff of the hotel make-up for the hotel's shortcomings. This hotel is very well located, but it can use a little bit of a renovation. Rooms, although clean, are small and a bit dated. If you get a good rate, it is definitely a...More

Thank portlog
Response from Alina B, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 14 July 2016

Dear Portlog, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Reviewed 9 July 2016 via mobile

This hotel did not meet my expectations. We checked in at 10:30pm and found our room to be unclean, floor wasn't vacuumed, bathroom was dirty with toilet paper on the floor. The elevator didn't allow me to go down two floors to a second room,...More

1  Thank Carmela N
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 2 August 2016

Dear Carmela N, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like...More

Reviewed 8 July 2016 via mobile

Full of luxury facilities , Rooms are nice and big with a view, big swimming pool and gym. Unfortunately it is poorly maintained. The lawn is full of cigarette butts and there was no toilet paper in the ladies room. I would recommend for bargain...More

Thank Merav R
Response from Alina B, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 14 July 2016

Dear Merav, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you...More

Reviewed 7 July 2016

Dirt, dirt, dirt and more dirt. Garbage from previous guests in the room (candy wrappers, dirty socks, paper shreds all over, dirty carpets, messy bathroom. Front desk does not answer the phone. Stay away from this establishment.More

2  Thank VDCCVI
Response from Alina B, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 14 July 2016

Dear Aaek, Thank you for choosing Crowne Plaza Jerusalem. I appreciate you taking the time to comment about your recent stay at our hotel. However, we regret that some of the facilities and services failed to meet your expectations. We take all of the reviews...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Spa
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$111 - US$244 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Jerusalem
#18 Spa Hotel in Jerusalem
#21 Business Hotel in Jerusalem
#36 Luxury Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$111 - US$244 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Jerusalem
#18 Spa Hotel in Jerusalem
#21 Business Hotel in Jerusalem
#36 Luxury Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (624)
Room & Suite (349)
Dining (92)
Pool & Beach (35)
Business Centre & Event Rooms (18)
Family and Play Areas (7)
Questions & Answers
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Zahavah S
26 October 2017|
AnswerShow all 6 answers
Response from Cannesgold | Reviewed this property |
Contact them directly
0
Votes
eyalandhila
26 October 2016|
AnswerShow all 9 answers
Response from Yaelh101 | Reviewed this property |
Yes
0
Votes
Stuart S
23 August 2016|
AnswerShow all 6 answers
Response from Judith G | Property representative |
Check in 15:00 Check out - 11:00 Best Regards Hotel Management.
0
Votes
Room Tips
"Ask for room with view to the Old City"
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"Even rooms very near the elevators are quiet."
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"I will not rcomend this hotel"
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"Poor service at front desk."
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