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This was the second time we stayed at the Mount Zion Hotel for the first days of Passover. It was a wonderful experience both times.
Being a small, independent boutique hotel, it can do things its own way, without being subject to regulations of large...More
1 Thank Ahuva
Response from Shlomit F, Evening Coordinator at Mount Zion HotelResponded April 3, 2018
I was very happy to learn that you enjoyed your Seder with us, that you loved the food and the quality service we provide. Thank you for taking the time to write this lovely review. Your kind words about Iman and other employees,...More
This hotel in Jerusalem is mostly clean and comfortable, albeit a bit outdated. I say mostly clean, as the bedding and towels and bathroom was clean. However, the seating was stained and the walls could use a good painting. It's relatively basic, but the staff...More
1 Thank BambiLaFawn
Response from Shlomit F, Evening Coordinator at Mount Zion HotelResponded April 2, 2018
Thank you for caring and sharing your review . I apologize if we did not meet with your expectations at this time . Renovations and refurbishments are being planned and will be executed in the near future.
hope that you will visit us again to...More
Spent 5 nights in the hotel 2 morning there was no hot water for showering. One day they cleaned the room but never replaced towels. No big deal, I asked at the front desk before going out for dinner. Upon my return no towels and...More
Response from Shlomit F, Evening coordinator at Mount Zion HotelResponded March 19, 2018
Thank you for caring and sharing your review . I apologize for the inconvenience with the hot water situation but it was repaired by the evening on the same day it happened.
The towel incident will be transferred to the corresponding department to make sure...More
Stayed for 3 nights on our Holy Land tour. Beds were good and pillow selection was too, but I tired of hallways with periodic stairs and doors that didn't shut were. Several places looked like they were repaired by amateurs, not professionals. My rating might...More
Response from Shlomit F, evening coordinator at Mount Zion HotelResponded March 18, 2018
Thank you for your feedback. We apologize for the inconvenience caused by the water situation. There was a major malfunction in the main system which was not foreseeable and took several hours to repair. As for the amateur repairs, we use only the best professionals...More
This is a historic hotel with beautiful views. The photo in the hotel tripadvisor pic is not indicative of the two rooms I saw. Updates could be done throughout the hotel (fabrics cleaned, etc). The people at the hotel are very nice and helpful. The...More
Response from Shlomit F, Evening coordinator at Mount Zion HotelResponded March 15, 2018
Thank you for taking the time to write this review, we invest time and resources in educating our staff and we are always happy to learn that we succeeded .
Some refurbishments are in the works already.
hope to see you among our guests in...More
Response from Shlomit F | Property representative |
I apologize for my late reply please write to the reservations department they will let you know how much it costs and what they have available for the dates you have ordered. I am sorry but this does not allow me to write... More
I apologize for my late reply please write to the reservations department they will let you know how much it costs and what they have available for the dates you have ordered. I am sorry but this does not allow me to write the mail address for the reservation department but you can find it on our site.
Hi, wee took a shuttle, but I'm sure you can get a taxi or Huber to get you there. The hotel offers a service back to the airport; it's possible that if you contact them they may be able to arrange something.