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Leonardo Plaza Hotel Jerusalem

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1,281 Reviews from our TripAdvisor Community

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There are newer reviews for Leonardo Plaza Hotel Jerusalem
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Showing 1,055: English reviews
London, United Kingdom
Reviewed 18 August 2014

Had a very comfortable stay. Although we had to wait to check in as the receptionists were busy the manager chatted with us while we waited. The room was comfortable and quite plush but very dated. Looked like something from the 1970s - but was well maintained nevertheless. The room had a spectacular view over Jerusalem to the old city...

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Helpful?
1Thank Leigh K
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your feedback on the hotel. We are constantly looking to improve our service. We're glad you appreciate the beautiful view of Jerusalem from our rooms and so the staff. We recommend you get a VIP package next time you stay with us which will include an upgrade renovated room, a beautiful business center etc'.

Broomall, Pennsylvania
Reviewed 15 August 2014

My family of 4 stayed here for one night, and it was a splendid hotel. The rooms were large and clean, and the breakfast buffet was very good. The location is excellent for touring, as you can easily walk to the Jaffa Gate from there. The only down side was that the side entrance, which we took as a short...

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Helpful?
Thank LINDA B
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for taking the time to write a review of our hotel. We are glad that you enjoyed your stay with us, and thank you for your patronage. It will be our pleasure to host you again in the future. We don't include wifi because a 5 star hotel that tries to cater to the...

Teaneck, New Jersey
Reviewed 15 August 2014

Upon arrival you immediately feel at home. The staff and service is excellent, very accommodating to all types of requests. It is a pleasure to see people engaged and smiling, hAppy that you are here. Any issues or concerns we had were handled immediately and graciously. In particular the manager Suzan Vakim has been lovely to work with. Her warmth,...

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Helpful?
Thank teaneckmom
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for the good words. It's always nice to hear our guests enjoyed their time here. Helping people feel at home away from home is something the Leonardo Plaza strives to do, Im glad that you felt so. We look forward to seeing you again on your next trip.

San Antonio, Texas
Reviewed 14 August 2014

We stayed at this hotel for the last 3 days of our tour of Israel, and we loved this hotel. We were so happy and thrilled to be in Jerusalem, the city of peace, where Christians, Jews & Muslims live side-by-side in tolerance and peace! This hotel was awesome. Our room was comfortable, the food was delicious and the service...

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Thank HelenS247
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for writing such a personal review. Our staff prides itself on customer service and creating a warm atmosphere for our guests. It's so nice to see that you enjoyed the experience of the Jewish families celebrate Shabbat dinner on Friday night. It was an honor to host you and we are looking forward to see you...

Chicago
Reviewed 5 August 2014

We were part of a group tour and we stayed at this hotel for 4 nights while we toured Jerusalem. The rooms were OK, nothing special. We stayed in 4 hotels on our tour of Israel and this was the smallest selection and lowest quality There was little fresh fruit and it was always a challenge to get coffee in...

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Thank RJWhiteSoxfan
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for sharing your thoughts on our hotel. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our patrons and your comments offer valuable feedback. I took for my attention your criticism and we will do everything that will be need in order to show you a better...

Reviewed 29 July 2014

For our first visit to Jerusalem we were pleased. The check in staff was pleasant and efficient. Our room was clean and comfortable, but the shower was not great..hard to adjust. The location was not terrific for us with more of our group staying near the Dan Panorama and the Imbal, but that was not anyone's fault. The breakfast is...

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Helpful?
Thank Chocobabe627
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for the nice review of our staff, I will be sure to pass on your comment to Maya. I'm glad to see that you like the breakfast . I'm sorry to hear that were a children at the lobby which use it as a playground, however, we do have a children club- I will make sure...

San Diego, California
Reviewed 26 July 2014

Well located BUT worst arrival ever: no one help you with your luggage, the girl at the reception shoudn't be doing that job as clearly she doesn't like talking to people when i checked in she gave me a paper to sign with some mistakes. I asked her to correct them but she kept repeating "passport and credit card" without...

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Thank Lily R
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to give feedback. Apologies for the manner in which you felt your issues were addressed and I'm really sorry to hear you were not satisfied with the service. Please contact me for your next time in Jerusalem and I will make sure you will have the best experience with us. We hope...

Kfar Saba, Israel
Reviewed 25 July 2014

Walking distance to major attractions, near the central synagogue. fast elevators, don't have to wait. Very good breakfast, expensive dinner. parking on site, you don't need a car in Jerusalem. Restaurants are in a short distance.

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Thank olga m
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for writing a tripadvisor comment. Glad you had a great experience at the Leonardo Plaza Jerusalem. Our location in proximity to the Mamilla Mall and the Old City is a major reason why so many people stay with us. The Leonardo Plaza's new elevator system lets you push in your floor so that it goes directly...

Sammamish, Washington, United States
Reviewed 23 July 2014

I stayed at this hotel, under different mgmt. 35+ years ago when we were in Jerusalem for my brother's bar mitzvah. Now I come with my family to celebrate my own sons b'nai mitzvah. The hotel was as I remembered, but luckily the room décor had been kept up. I'm not sure I'd select a black patterned carpet for the...

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Thank Deborah C
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for making a post on tripadvisor. We're glad you enjoyed the big breakfast. Our long term residents have helped to establish the excellent reputation we continue to have for personal attention and It's so good to hear that you came back to celebrate your son's Bar Mitzvah! Mazel Tov. We look forward to welcoming you back...

Los Angeles
Reviewed 15 July 2014

Room space very functional Food quality and variety the best I have never seem a buffet for breakfast or dinner this good in 40 years of travel Lo cation well centered to all important sites I will return to this hotel on all future trips to Israel

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2Thank Cityboynyc26
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for the good words. It's always nice to hear our guests enjoyed their time here. Our famous big breakfasts are indeed a major attraction for booking the Leonardo Plaza Jerusalem and the central location makes our beautiful city of Jerusalem very accessible. We look forward to hosting you again in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 

Additional Information about Leonardo Plaza Hotel Jerusalem

Address: 47 King George Street, Jerusalem 91076, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $221 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Leonardo Plaza Hotel Jerusalem 4*
Number of rooms: 270
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton
Hotel Style:
#11 Spa Hotel in Jerusalem
#14 Romantic Hotel in Jerusalem
#17 Business Hotel in Jerusalem
#19 Family Hotel in Jerusalem
#24 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Leonardo Plaza Hotel Jerusalem staff and other travellers.
23 questions
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Questions? Get answers from Leonardo Plaza Hotel Jerusalem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views are available from every room, but the view is just the city of Jerusalem.”
 of 5 bubbles philipc478, 29 Nov 2016 | Read review
“rooms with balcony”
 of 5 bubbles irvinglichtman, 29 Nov 2016 | Read review
“Higher floors have nicer views”
 of 5 bubbles afbklyn, 22 Nov 2016 | Read review
“Close to Old city of Jerusalem”
 of 5 bubbles elvyd2014, 15 Nov 2016 | Read review
“East Side overlooks Jerusalem”
 of 5 bubbles E4098MOjeffb, 3 Nov 2016 | Read review
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