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Leonardo Plaza Hotel Jerusalem

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Leonardo Plaza Hotel Jerusalem
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1,310 Reviews from our TripAdvisor Community

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Showing 1,082: English reviews
New york
Reviewed 11 June 2014

I was in the leonardo plaza with my mum and both of us had an amazing time in this hotel . We liked the most the swiming pool - the water was so clean and freshing . Highly recomend for this hotel and we will come back !!!

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Helpful?
Thank HfPJames680
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for taking the time to write a review of our hotel. We are glad that you enjoyed your stay with us, and thank you for your patronage. It will be our pleasure to host you again in the future.

Poland
Reviewed 10 June 2014

Our vacation in Israel was unforgettable thanks to this hotel and it's staff . The staff is very care for its guests and so helpful - we got everything that we were need . Ayman from the primavera restaurant was very kind and helpful . We will come back for sure !!

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Helpful?
Thank Richard6688
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear guest, Thank you for writing a tripadvisor comment. Glad you had a great experience at the Leonardo Plaza Jerusalem. We are proud to provide the high level of service to our guests and looking forward to welcoming you back again for many more wonderful experiences. Adi

Jerusalem, Israel
Reviewed 9 June 2014

I am presently on the Israel tour and have arrived in Jerusalem, at the Leonardo Plaza Jerusalem. I cannot believe Insight chose the hotel. It is dirty and the rugs are worn out. The walls were scuffed. The furniture was chipped scratched, mismatched, my bed had no mattress covers, the bathroom was not clean. I had to have my room...

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Helpful?
Thank Dee H
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for sharing your thoughts on our hotel. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our patrons and your comments offer valuable feedback. I took for my attention your criticism and we will do everything that will be need in order to show you a better...

Boston, Massachusetts
Reviewed 8 June 2014

This hotel has an excellent location, attractive lobby, clean rooms, but as for customer concern, it stops at a two star at most. The people at the desk are not attentive, nor are they particularly helpful. One of my major issues is that they still charge a hefty fee for use of internet, even in the lobby. If you have...

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2Thank Amigo1836
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for giving us feedback. You are right we do charge for internet, but that is because we don’t want to have hidden fees. The Leonardo Plaza Jerusalem tries to offer guests optional upgrade packages to keep the cost as low as possible. In this way, people can stay at a five star hotel at a price...

New York City, New York
Reviewed 6 June 2014

Came into Jerusalem and stayed a few days at Bayis Katan in Germantown. Moved to the Leonardo Plaza for Shavuoth, the festival of the giving of the Torah at Sinai. If you come from the New York area, the Plaza is the best location for your stay. You are greeted by the fabulous and friendly guest relations staff, headed by...

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Helpful?
Thank Abe S
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear guest, Thank you so much for your nice review. Our staff prides itself on customer service and creating a warm atmosphere for our guests. I will be sure to pass on your comments. As you experienced, our goal is to do whatever it takes to make guests feel at home. The food is one of the major reason why...

WASHINGTON
Reviewed 5 June 2014

A nice hotel by Israeli standards. Rooms are a bit tired but fairly clean with decent space to spread out in. Window was rather small, but we didn't spend enough time in the room to care much. The location was awesome!! Only two blocks from the old city, which we went exploring in any spare minute we could manage. The...

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Helpful?
Thank KellySGD
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear guest, Thank you very much for taking the time to write a review of our hotel. We are glad that you enjoyed your stay with us, and thank you for your patronage. Our location in proximity to the Mamilla Mall and the Old City is a major reason why so many people stay with us. We look forward to...

Okragle, Poland
Reviewed 5 June 2014

I got an amazing room with a lovely view for the old city . But the main reason that i choose this hotel is cuz of the food . They have the best chef in israel - shalom kadosh , and the food worth every dollar that i paid ! It was absoultly out of the world . Ill come...

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Thank Mishel11
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear guest, Thank you for taking the time to post such a nice review about our food. You are right, thanks to our famous chef we have an amazing food. I will be sure to pass on your comments to Shalom Kadosh. We are proud to provide the high level of service to our guests and are very happy you...

Miami Beach, Florida
Reviewed 5 June 2014

We stayed for a week in the hote that was located in a great position that gave us the service was great!from the front desk up to the waiters in the lobby and the dining room, everyone was very kind and always try to help as much as they can to make our trip amazing!

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Thank zokols
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear guest, Thank you for taking the time to post a review of our hotel. I am very happy to see that you enjoyed your stay with us. The guest experience is very important to our management team, and it is nice to see that our guest enjoy their time with us. We look forward to hosting you again in...

Portland, Oregon
Reviewed 4 June 2014

We spent four nights at the Leonardo Plaza. This is supposedly a four star hotel. But three stars would be a stretch. I made the reservation 6 months in advance, requested the executive package and put as a preference a high floor room. What I got was a small room, very dated, with a small window on the 7th of...

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3Thank byrnew
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to write such a descriptive review. We are constantly looking to improve our service, apologies for the manner in which you felt your issues were addressed. I took for my attention your remarks about the executive lunch and I pass it on for the management - we striving to improve our service....

Eilat, Israel
Reviewed 4 June 2014

I had a rest with my family in your hotel in may 27-29, in rooms 1913, 1915, and took great pleasure during our stay in the hotel. thanks the reception for the nice and warm reception ( check in-check out), thanks the dining room, thanks to housekeeping for comfortable and clean rooms, thanks to all employees for friendly reception. I"ll...

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Thank temush
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to post such lovely comments about the Leonardo Plaza. Our staff loves to make travelers feel at home in Jerusalem. I read your compliments to the entire front desk and it made them smile, thank you. It was an honor to host you and we are looking forward to welcoming you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 

Additional Information about Leonardo Plaza Hotel Jerusalem

Address: 47 King George Street, Jerusalem 91076, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $207 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Leonardo Plaza Hotel Jerusalem 5*
Number of rooms: 270
Reservation Options:
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton
Hotel Style:
#11 Spa Hotel in Jerusalem
#14 Romantic Hotel in Jerusalem
#17 Business Hotel in Jerusalem
#19 Family Hotel in Jerusalem
#26 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Leonardo Plaza Hotel Jerusalem staff and other travellers.
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Questions? Get answers from Leonardo Plaza Hotel Jerusalem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request old city view, terrace.”
 of 5 bubbles YakovMeir, 18 Feb 2017 | Read review
“I had a walk-in shower but the doors were difficult to get through. I am slim; a slightly fatter person would not have been able to get in.”
 of 5 bubbles Giselle2, 17 Feb 2017 | Read review
“I would recommend the balcony rooms between the 8th - 10th floors”
 of 5 bubbles hirschelm, 18 Jan 2017 | Read review
“try to get high floors for view of Jerusalem”
 of 5 bubbles avamir, 25 Dec 2016 | Read review
“all rooms are great”
 of 5 bubbles 84yossis, 20 Dec 2016 | Read review
5 of 5