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Ambassador Hotel

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211 Reviews from our TripAdvisor Community

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Showing 144: English reviews
Miami, Florida
Reviewed 11 April 2014

This has been one of the superior hotels I've stayed at. The customer service won me over from the valet, front desk staff, and housekeeping staff. They're all excellent. They are very accommodating. They give you shampoo, lotion, soap, body wash daily. Lol. I ended up having so many I didn't know where to put them. They aim to please....

Thank CoL861
London, United Kingdom
Reviewed 7 April 2014

Its a good hotel - probably not going to be rated 4 stars in any other city than Jerusalem but I can't think of any faults. Its not luxurious but nor is it basic - straddles that middle ground quite well. Really courteous staff. Good breakfast. Room was fairly big and basic - but comfortable! Very clean bathrooms. Needs a...

Thank rane84
Antwerp, Belgium
Reviewed 3 April 2014

The hotel has all you need, although it isn't a luxury establishment. The rooms are large and pleasant, mine had a balcony although I couldn't lock the balcony door. There's a gym but no pool. The personnel are pleasant and efficient. The hotel is well located, although the neighbourhood doesn't have any attractions. The Old City (Herod or Damascus Gate)...

1Thank Kindziara
Shrewton, United Kingdom
Reviewed 28 February 2014

I can highly recommend the Ambassador Hotel, from the moment I booked in I received nothing but excellent and attentive service from all members of staff. The exceptionally helpful Jay on the desk ensured all aspects of my stay went smoothly from taxis to my unreasonable requests for business center support! Finally I can highly recommend the restaurant, local fare...

Tamer A, General Manager at Ambassador Hotel, responded to this review

We are delighted that you enjoyed all aspects of your stay at Ambassador Hotel during your recent visit; thank you so much for sharing. We will continue to strive to offer the best service possible, in order that wonderful guests like yourself keep returning again and again!! Your compliments are an additional motivation for our dedicated team.

Haifa, Israel
Reviewed 27 February 2014

We highly recommend this hotel as the location is perfect, the service is excellent, rooms are comfortable, quite and clean and the food is extremely good!! Our thanks goes to the manager Mr. Jamal and Mrs. Mirna

Thank Ronit S
Tamer A, General Manager at Ambassador Hotel, responded to this review

Dear Ms. Ronit, On behalf of the entire team of Ambassador Hotel, I want to thank you for your positive comment about your stay with us! It was a pleasure to welcome you and we look forward to welcoming you again. We are delighted to read that your expectations were met, and your positive feedback has been passed on our...

Columbus, Ohio
Reviewed 27 February 2014 via mobile

I stayed at the Ambassador Hotel for 9 nights...while not posh, it was VERY comfortable and well located in East Jerusalem, close to the old city. Views from my room were ideal! The real highlights were the EXCEPTIONALLY attentive staff (everyone!) and the yummy food...which varied nicely over 9 days (most unusual)... I'll go back!!!

Thank FrankDFerris
Tamer A, General Manager at Ambassador Hotel, responded to this review

Dear Mr. Ferris, Thank you for sharing with the Tripadvisor community your feelings about your recent stay with us here at Ambassador Hotel! We are delighted to read that we had a role in creating a joyful and unforgettable experience for you. I will be sure to share these comments with the rest of the staff, so they may be...

Brooklyn, New York
Reviewed 20 January 2014

The Ambassador hosted our large 4-day conference with professionalism and class. The staff was extremely welcoming, attentive and detail oriented. Our program involved about 40 participants, and included many difficult, complex logistical elements (multiple rooms for small group break-outs at various times throughout the day, A/V requirements, etc.). The staff handled everything without a hitch. They were also very generous...

Thank Toby B
Portland, OR
Reviewed 13 January 2014

But instead on Friday called the hotel to ask them to help with my Mother's 75th birthday, which is today. This morning, they brought her a cake after breakfast, complete with sparkler and a song. She was so delighted! I can't thank the staff here for doing this (they did not ask for any payment), they just helped to make...

Thank bpchristie
Tamer A, General Manager at Ambassador Hotel, responded to this review

Thank you for your positive review regarding your recent experience at Ambassador Hotel! Of course it always warms our hearts to read that one of our valued guests had an outstanding experience. Such experiences are what we strive to provide our guests on a non-stop basis. Your feedback serves as extra motivation for our entire team.

Berlin, Germany
Reviewed 9 December 2013

This was my second stay in this hotel and I have stayed for about 12 nights. Compared to my previous stay, the service in the hotel and especially in the restaurants has tremendously degraded. Firstly, the breakfast service is a total mess. The staff has absolute no interest to the customers. The hotel has many groups and all customers outside...

Thank travelogue88
Tamer A, General Manager at Ambassador Hotel, responded to this review

Thank you for taking the time to post feedback on your recent stay at Ambassador Hotel. It appears that we have not met your expectations for this stay, and we apologize deeply for that. The conditions of your experience with the staff and service, as you describe, are certainly not in par with the standards of our hotel and would...

Reviewed 6 December 2013

At first sight this is a typical big city hotel with the rather anonymous decor, busy lobby full of groups that one would expect at such a major tourist destination but the staff lift the whole place. Friendly, swift service with many of the staff being university students so they are a bright sharp lot. Breakfasts are good and plentiful...

Thank sheilphoto

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access

Additional Information about Ambassador Hotel

Address: Nablus Road | Sheikh Jarrah, Jerusalem 19186, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $116 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ambassador Hotel 4.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Ambassador Hotel Jerusalem
Hotel Style:
#26 Business Hotel in Jerusalem
#30 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Ambassador Hotel staff and other travellers.
3 questions
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Questions? Get answers from Ambassador Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms I stayed in are good, clean and comfortable rooms.”
  • Clean and Comfortable rooms
  • Spacious Rooms
  • Huge Bathroom
 of 5 bubbles gregrV6075PH, 21 Nov 2016 | Read review
“Get one of the renovated rooms”
 of 5 bubbles D4601LLthomasl, 27 Oct 2016 | Read review
“The balcony rooms are worth it.”
 of 5 bubbles BrianK92, 30 Jul 2016 | Read review
“try to get a room with a balcony”
 of 5 bubbles Bufoid, 28 Jul 2016 | Read review
“Get a view of Jerusalem”
 of 5 bubbles 553geraldw, 19 May 2016 | Read review
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