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    Hotel Prima Palace

    2 Pines Street, Jerusalem 91280, Israel
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    2017-12-31 2018-01-01
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    Traveller (29)
    Room & Suite (13)
    Dining (5)
    Overview
    • Excellent57%
    • Very good25%
    • Average9%
    • Poor8%
    • Terrible1%
    Travellers talk about
    “orthodox jews” (5 reviews)
    “light rail” (13 reviews)
    “mahane yehuda” (7 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Concierge
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
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    Rooms
    Dec 31Jan 1
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (258)
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    1 - 5 of 204 reviews

    Reviewed 1 week ago

    Hotel not too far from city centre. Rooms small but reasonably well appointed. Breakfasts are basic at best. In normal circumstances this would be an ok hotel but this place was spoiled by the unhelpfulness of the reception team. They were very unhelpful as unfriendly...More

    Thank DavidM3112
    Response from Avi_Palace, General Manager at Hotel Prima PalaceResponded 5 days ago

    Dear guest Thank you for the feedback. I am very sorry to hear that you have received inadequate service from our reception staff. I can assure you that this issue It will be addressed properly. Thank you again and please accept my deepest apologies for...More

    Reviewed 1 week ago

    The Prima Palace appears to be a well located (just off the Jaffa Road) upscale establishment that caters mostly to the very Orthodox. Breakfasts were extensive and yummy, room was very well appointed and comfortable, staff was quite helpful. TV and WiFi worked well. Safe...More

    Thank cjm108
    Reviewed 2 weeks ago

    I beleive they need to tear down the building and completley replace it along with a parking lot that can actually accomodate more than 5 cars. They do advertise free parking! Customer service is the regular israel attitude of " Not my problem" and "...More

    Thank Yossi A
    Response from Avi_Palace, Manager at Hotel Prima PalaceResponded 2 weeks ago

    Dear Yossi Thank you for your review. I am sorry to hear that you were dissatisfied with your stay with us. I wish we had the opportunity to talk during your stay, and maybe sole the issues on the spot. Best regards Avi General Manager

    Reviewed 5 November 2017

    Easy check in. 2 steps up to the elevator could be a problem with heavy luggage. We usually took the stairs adjacent to the elevator. Room a/c didn't seem to work at all, but with cool nights and the windows slightly open, room was very...More

    Thank ElaineHtripster123
    Response from Avi_Palace, General Manager at Hotel Prima PalaceResponded 11 November 2017

    Dear Elaine Thank you very much for taking time to share your experience at the Prima Palace hotel. It is good to hear that you have enjoyed your stay with us and could take advantage of our prime location. We were happy to have tou...More

    Reviewed 3 November 2017 via mobile

    Ideally located at walking distance from the Old city and just off the Mahane Yehuda. A nice building and a small but confortable room. We had problems with room service though - the first morning someone tried to enter our room while we were sleeping;...More

    Thank gdagost
    Response from Avi_Palace, General Manager at Hotel Prima PalaceResponded 5 weeks ago

    Dear guest Thank you very much for taking time to post your review. Your comments will be taken into account and we will act to rectify things accordingly. We hope to see you among our guests in the future Avi

    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Restaurant
    • Hotel Amenities
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Conference Facilities
    • Room Service
    • Dry Cleaning
    • Concierge
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Bar/Lounge
    • Restaurant
    Details
    • Price range
    • US$117 - US$235 (Based on Average Rates for a Standard Room)
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 76
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Agoda, Hotels.com, Travelocity, TripOnline SA, getaroom.com, Hotwire, HotelQuickly and Cancelon so you can book your Hotel Prima Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Israel >
    • Jerusalem District >
    • Jerusalem
    • Also Known As
    • Prima Palace Jerusalem
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    Traveller (29)
    Room & Suite (13)
    Dining (5)
    Hotel & Grounds (40)
    Business Centre & Event Rooms (5)
    Bathroom (4)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    darkness777
    27 February 2017|
    AnswerShow all 4 answers
    Response from אבי ב |
    Dear sir You can use electricity in the guest room,not in public areas. No loud music please. We kindly ask you to adhere to a modest dress code,no shirts or tank tops etc. Thank you
    1
    Vote
    one5piri
    16 November 2016|
    AnswerShow all 3 answers
    Response from Deena M | Property representative |
    Hello, I wou slice to help but a few factors apply such as if you are Israeli and paying car or not and the room you requested. You have a few options. Go book through our website or call +972-3-5522220. If you do not get... More
    0
    Votes
    cbs0mmer
    14 September 2016|
    AnswerShow all 4 answers
    Response from shraga18 | Reviewed this property |
    U have to make sure wean u book it should say breakfast including
    0
    Votes
    Room Tips
    "Pick an alternative hotel"
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    "deluxe rooms only"
    Read review
    "The best rooms are the corner rooms that are called deluxe."
    Read review
    "If you are staying for Friday night ask for a room away far away from the Shabbat elevator as it beeps loudly..."
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